Practice Manager - Head and Neck Surgery
Company: UC San Diego
Location: Oakland
Posted on: May 8, 2024
Job Description:
Practice Manager - Head and Neck Surgery - 129038 Job
Description Initial Review Date: Wed 4/10/2024
UC San Diego values equity, diversity, and inclusion. If you are
interested in being part of our team, possess the needed licensure
and certifications, and feel that you have most of the
qualifications and/or transferable skills for a job opening, we
strongly encourage you to apply.
UCSD Layoff from Career Appointment: Apply by 04/01/24 for
consideration with preference for rehire. All layoff applicants
should contact their Employment Advisor. Special Selection
Applicants: Apply by 04/10/24. Eligible Special Selection clients
should contact their Disability Counselor for assistance.
DESCRIPTION The Clinic Manager of the Voice & Swallowing Center
within the Department of Head & Neck Surgery (HNS) oversees clinic
operations for new clinic in La Jolla, managing multiple providers,
clinics, practices, and the service line of Head and Neck Surgery.
This role includes supervising clinical staff involved in the
operational functions of the clinic, ensuring efficient and
effective patient care delivery. Responsibilities include, but are
not limited to:
- Manage clinic operations across multiple provider types and
locations, utilizing a service line management, and local clinic
management approach.
- Supervise clinic operations Monday - Friday 8am-5pm, with
pre-and-post clinic hours as needed, ensuring we have sufficient
resources to meet our patients needs.
- Manage UC San Diego Health's alignment goals including patient
access, experience, quality, engagement, and efficiency - in
addition to HR functions, financial performance, revenue cycle,
coding and billing, procedures, inventory, facilities, patient
safety, and patient coordination.
- Supervise direct patient care staff, such as medical
assistants, RNs, and Speech Language Pathologists (SLPs), in dyad
partnership with the SLP Manager, Clinic Medical Director, and
Department Chair of HNS.
- Promote the goals of UC San Diego Health, the Department of
Head and Neck Surgery, and the Voice & Swallowing Center through
strong dyad partnership, in alignment with UC San Diego Health's
Mission, Vision, and Values.
- Develop a deep understanding of Head and Neck Surgery
sub-specialty services and collaborate with the UC's, UCSDH, and
departmental leadership.
- Implement the 5-year approved strategic plan, including the
opening of a new center in La Jolla, CA, hiring new staff,
expanding ambulatory services, and meeting access, experience,
quality, and efficiency metrics.
- Assume HR responsibilities for clinic staff, including annual
staff evaluations, counseling, disciplinary actions, staff
development, and recognition.
- Coordinate with surgical vendors and hospital administration to
order necessary supplies for direct patient care
- Work with revenue cycle and division teams to prepare monthly
and annual reports to sustain and improve the financial success of
the center and department.
- Work with care team members, infection control, and ambulatory
nursing to ensure endoscopic quality processes are followed to
ensure safe patient care.
- Lead Lean huddles and initiatives with direct care team, across
surgical specialties, and push alignment goals across scope of
practice.
- Other business needs, as needed. MINIMUM QUALIFICATIONS
- Eleven (11) years of related experience, education/training, OR
a Bachelor's degree in related area plus seven (7) years of related
experience/training including four (4+) or more years in healthcare
operations.
- Experience and proven success in clinic/center management
experience, with progressive expertise in practice management,
scheduling, customer-service methods, incident reporting,
regulatory compliance, accreditation requirements, and information
technology.
- Effectively manage multiple priorities in a fast-paced, dynamic
environment. PREFERRED QUALIFICATIONS
- Experience in Surgical clinic or Otolaryngology operations
management is highly desired.
- Expert knowledge of data management tools such as Tableau, NRC,
Press Ganey, MS Teams, Word, Excel, PPT, SharePoint, etc.
- Project management experience and Lean Training a plus.
- Knowledgeable in Laryngology terminology.
- Private practice and/or academic healthcare setting experience
is a plus.
- Previous experience in management of endoscopic
procedures.
- Previous electronic medical record experience, preferably
EPIC.
- Proven ability to organize, manage multiple priorities, and
delegate work functions efficiently.
- Strong leadership, communication, and interpersonal skills.
SPECIAL CONDITIONS
- Must be able to work various hours and locations based on
business needs.
- Employment is subject to a criminal background check and
pre-employment physical. Pay Transparency Act Annual Full Pay
Range: $101,200 - $192,200 (will be prorated if the appointment
percentage is less than 100%) Hourly Equivalent: $48.47 - $92.05
Factors in determining the appropriate compensation for a role
include experience, skills, knowledge, abilities, education,
licensure and certifications, and other business and organizational
needs. The Hiring Pay Scale referenced in the job posting is the
budgeted salary or hourly range that the University reasonably
expects to pay for this position. The Annual Full Pay Range may be
broader than what the University anticipates to pay for this
position, based on internal equity, budget, and collective
bargaining agreements (when applicable). If employed by the
University of California, you will be required to comply with our
Policy on Vaccination Programs, which may be amended or revised
from time to time. Federal, state, or local public health
directives may impose additional requirements.
If applicable, life-support certifications (BLS, NRP, ACLS, etc.)
must include hands-on practice and in-person skills assessment;
online-only certification is not acceptable.
UC San Diego Health is the only academic health system in the San
Diego region, providing leading-edge care in patient care,
biomedical research, education, and community service. Our
facilities include two university hospitals, a National Cancer
Institute-designated Comprehensive Cancer Center, Shiley Eye
Institute, Sulpizio Cardiovascular Center, the only Burn Center in
the county, and and dozens of outpatient clinics. We invite you to
join our team! Applications/Resumes are accepted for current job
openings only. For full consideration on any job, applications must
be received prior to the initial closing date. If a job has an
extended deadline, applications/resumes will be considered during
the extension period; however, a job may be filled before the
extended date is reached. To foster the best possible working and
learning environment, UC San Diego strives to cultivate a rich and
diverse environment, inclusive and supportive of all students,
faculty, staff and visitors. For more information, please visit .
UC San Diego is an Equal Opportunity/Affirmative Action Employer.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, age or protected
veteran status. For the University of California's Affirmative
Action Policy please visit:
For the University of California's Anti-Discrimination Policy,
please visit: UC San Diego is a smoke and tobacco free environment.
Please visit for more information. UC San Diego Health maintains a
marijuana and drug free environment. Employees may be subject to
drug screening. Application Instructions Please click on the link
below to apply for this position. A new window will open and direct
you to apply at our corporate careers page. We look forward to
hearing from you! Payroll Title: AMBUL CARE ADMSTN MGR 1
Department: FACULTY PRACTICE SURGERY Hiring Pay Scale $90,000.00 -
$165,000.00 / Y Worksite: La Jolla Ambulatory Clinics Appointment
Type: Career Appointment Percent: 100% Union: Uncovered Total
Openings: 1 Work Schedule: Days, 8 hrs/day, Monday- Friday X Share
This Page Practice Manager - Head and Neck Surgery - 129038 Share
link. Copy this URL: Posted: 4/23/2024 Job Reference #: 129038
Keywords: UC San Diego, Oakland , Practice Manager - Head and Neck Surgery, Executive , Oakland, California
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