Loan Servicing Specialist
Company: Eteam Inc
Location: Oakland
Posted on: May 8, 2024
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Job Description:
*Job Title: Loan Servicing Specialist**Location: Oakland,
CA*Duties: Client is seeking a highly motivated Loan Servicing
Specialist to provide support and risk mitigation within the
business financing space.Become a subject matter expert on
day-to-day queue work.Effectively solve customer inquiries via
email using a CRM tool Understand escalation paths to effectively
triage a seller's needs based on where they are in the cycle of
their loan in order to mitigate risk Maintain or exceed established
service level agreements and guidelines for timely resolution of
queued transactions to minimize potential revenue losses Identify,
document and follow up with cross functional teams on product bugs
and features Participate in ongoing training to maintain current
knowledge of BSA/AML and perform BSA/AML duties as required by job
function.Effectively work in a remote or distributed work
environment and collaborate with team members over Slack and video
conferencing.Skills:Overall understanding of financial and banking
compliance policies Strong organizational and communication skills,
both verbal and written Superb attention to detail Excellent
time-management skills Experience in direct customer facing roles
Interest working within a growing space with teams and partners
cross-functionally Extraordinary work ethicProjectGreenJob Type:
ContractPay: $20.00 - $25.00 per hourSchedule:* 8 hour
shiftExperience:* Risk Mitigation: 1 year (Required)* Anti-money
laundering: 1 year (Required)* Banking: 1 year (Required)Work
Location: On the roadby Jobble
Keywords: Eteam Inc, Oakland , Loan Servicing Specialist, Other , Oakland, California
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