We are looking for an HR Assistant to work part time 3:00
Under limited supervision, processes moderate to complex Human
Resources transactions related to employee changes and new hire
information within a single area of specialty in one of the
following Human Resources programs: pay, benefits including
retirement, leaves of absences, disability and worker?s
compensation. Acts as a resource to Human Resources Representatives
and other service center team members.
High school diploma or equivalent required. Advanced reading skills
and basic math skills required. Bachelor?s degree or some college
level course-work preferred.
Strong customer orientation.
Ability to process transactions w/in 95% accuracy rate as measured
by internal quality assurance performance measures.
Demonstrated ability to type at least 45 words or keystrokes per
minute while interacting with customers on the telephone.
Demonstrated experience navigating Windows-based Human Resources
information systems required.
Ability to effectively interact with all levels within an
Attention to detail, accuracy and quality required.
Excellent interpersonal, verbal and written communication skills
with a customer service focus required.
Ability to identify root cause and conduct analysis required.
Ability to work independently under limited supervision as
prescribed by established HR Service Center guidelines and
Ability to adopt new work procedures as needed and actively
participate in training and quality assurance initiatives.
Must adhere to confidentiality rules, requirements &
Must be able to work in a Labor / Management Partnership
Experience with PeopleSoft 8.8 preferred.
Proficiency in Lotus Notes or MS Outlook, Microsoft Word, Excel and
Responds professionally with accuracy and in a timely manner to new
hire changes, employee requests for information and changes by
processing moderate to complex Human Resources transactions
pertaining to employee pay, new hires, terminations and personal
status changes according to established policies and procedures,
collective bargaining agreements and laws. Enters processes and
retrieves employee data utilizing Windows-based Human Resources
systems to make employee changes and obtain information requested
Responds to escalated employee calls and inquiries referred by HR
Representatives and other HR Service Center employees. Resolves
ongoing, moderate to complex HR related issues and tracks employee
data utilizing Human Resources information systems and call center
systems including on-line mainframes information.
Conducts case management as required to meet employees? needs. May
handle incoming employee calls as needed.
Collaborates with Quality Assurance, Training and Team Management
to modify transaction procedures as needed and provide one-on-one
training for HR Representatives and other HR Service Center
We are an equal employment opportunity employer and will consider
all qualified candidates without regard to disability or protected