Contact Representative/Collection Representative (English and Bilingual)
Company: Internal Revenue Service
Posted on: January 16, 2022
Duties WHAT IS THE WAGE & INVESTMENT (W&I) and SMALL
BUSINESS/SELF EMPLOYED (SBSE)DIVISION?
A description of the business units can be found at:
The following are the duties of this position at the full working
level. If you are selected at a lower grade level, you will have
the opportunity to learn to perform these duties and will receive
training to help you grow in this position.
- Uses sophisticated interviewing techniques, the employee
reviews individual circumstances and goals, and advises on the most
advantageous ways to meet them.
- Elicits sensitive, personal and financial information, e.g.,
innocent spouse determinations, bankruptcies, or draws out
information the individual may attempt to withhold, e.g.,
additional sources of income, overpayments, to ensure compliance
with reporting and disclosure requirements.
- Makes determinations and uses sound judgment concerning
controversial matters in reporting as appropriate the degree to
which the individual understood their responsibilities and whether
errors in their records reflected honest mistakes or fraudulent
- Develops, analyzes and evaluates information involving the
research of records and the nature of each inquiry including the
way it was presented in order to inform and advise, answer
inquiries, or resolve problems related to the unique circumstances
of each individual or fulfill regulatory requirements.
- Explains what future actions are necessary to achieve voluntary
compliance by computing and/or advising on tax liability and
probable assessment of taxes in cases involving: varied sources of
income, including self-employment, itemized personal and business
expense deductions, or carryover/carry back of capital losses and
investment credit from prior years, or comparable issues requiring
reference to the tax code and precedent. Requirements Conditions of
- We may select from this
announcement or any other source to fill one or more vacancies.
Additional jobs may be filled.
- The salary range indicated in this announcement reflects the
minimum locality pay up to maximum locality pay for all duty
locations listed. The range will be adjusted for selected duty
location. General Schedule locality pay tables may be found under
- Alternative work schedule, staggered work hours or telework may
- This is a Bargaining unit position.
- Must be a U.S. Citizen or National.
- A 1-year probationary period is required.
- Have your salary sent to a financial institution of your choice
by Direct Deposit/Electronic Funds Transfer.
- Undergo an income tax verification and review of prior
- Must successfully complete a background investigation, including
a FBI criminal history record check (fingerprint check).
- Complete a to determine your suitability for Federal employment,
at the time requested by the agency.
- If you are a male applicant born after December 31, 1959, certify
that you have registered with the or are exempt from having to do
- Go through a Personal Identity Verification (PIV) process that
requires two forms of identification from the . Federal law
requires verification of the identity and employment eligibility of
all new hires in the U.S. These must be unexpired original or
- Provide proof of U.S. Citizenship. (Birth certificate showing
birth in the U.S; Unexpired U.S. Passport; Certificate of
Citizenship or Naturalization; or Report of Birth Abroad of a U.S.
Citizen (Form FS-240))
- The employment of any candidate, including a current employee or
a new hire, selected for this position may be conditional upon
classification and/or audit of federal tax returns. This audit may
include up to 2 years of returns. Qualifications Federal experience
is not required. The experience may have been gained in the public
sector, private sector or One year of experience refers to
full-time work; part-timework is considered on a prorated basis. To
ensure full credit for your work experience, please indicate dates
of employment by month/year, and indicate number of hours worked
per week, on your resume.
You must meet the following requirements by the closing date of
SPECIALIZED EXPERIENCE: You must have one year of specialized
experience at a level of difficulty and responsibility equivalent
to the GS-04 grade level in the Federal service. Specialized
experience for this position includes: experience that may have
been gained in work with records, documents or financial accounts
which involved applying established rules and procedures, or
experience gained through work in positions that involved frequent
contact with the public researching and responding to non-routine
requests for information orally or in writing. The following are
examples of specialized experience that may be qualifying and are
not all inclusive:
- Applying laws, rules or regulations and written
- Conducting face to face and/or telephone interviews (e.g.,
collection agency, telemarketing, customer service, sales)
resolving problems and issues;
- Negotiating with others to resolve issues;
- Performing administrative and technical procedures using a
computer to locate and review records and reconcile
- Working with records or financial accounts applying established
rules and procedures (e.g., basic accounting, credits and debits,
researching and/or adjusting accounts).
EDUCATION: You may substitute education for specialized experience
as follows: Completed at least 4 years of education above the high
school level leading to a Bachelor's degree (120 semester hours,
180 quarter hours or 2880 formal classroom hours) or a Bachelors or
COMBINATION OF EXPERIENCE AND EDUCATION: You may qualify by a
combination of experience and education. Options for qualifying
based on a combination will be identified in the online
You must meet the following special requirements:
BILINGUAL POSITIONS ONLY: We are filling both English and bilingual
vacancies. For the bilingual vacancies, applicants will be required
to self-certify proficiency in Spanish. You must be able to speak
the selected language in order to be considered proficient in that
language. If you are selected for this bilingual position and fail
to demonstrate proficiency, you may be terminated from
For more information on qualifications please refer to . Education
For positions with an education requirement, or if you are
qualifying for this position by substituting education or training
for experience, submit a copy of your transcripts or equivalent. An
official transcript will be required if you are selected.
A college or university degree generally must be from an accredited
(or pre-accredited) college or university recognized by the U.S.
Department of Education. For a list of schools which meet these
criteria, please refer to .
If you are qualifying based on foreign education, you must submit
proof of creditability of education as evaluated by a credentialing
agency. Refer to the Additional information There are limited
full-time permanent positions and the majority will be filled on
full-time seasonal work schedules.
Tour of Duty: Shifts vary by location. We will try to offer the
shift of your preference, but you may be offered an alternate shift
upon selection. The actual Tour of Duty will be defined at job
- Day Shift - Start and stop times between 6:00 a.m. and 6:00
- Mid Shift - Start and stop times between 10:00 a.m. and 8:30
- Swing Shift - Start and stop times between 2:00 p.m. and 1:30
a.m. Work Schedule: There is not a guarantee you will be selected
for the work schedule you prefer. If selected on a seasonal work
schedule, the season is either 4-6 months or 6-8 months determined
If you are in a telework eligible position, you may be directed to
temporarily telework on a full-time basis due to COVID 19.
Employees must be within a 150-mile radius of their official
assigned post-of-duty (POD) while in a telework status. Once normal
operations resume, employees may be directed back to the office to
perform the duties of their position. Telework eligibility does not
guarantee telework; employees must meet and sustain IRS telework
eligibility requirements and supervisor's approval to participate
in the IRS Telework Program. As a reminder - If you are selected
for a position, you are responsible for reporting to your
designated POD (location) on the negotiated start date or as
directed by management.
We are projecting approximately 6,482 vacancies may be filled
during the life of this register. It is anticipated that there will
be a significant interest in the announcement. As a result, the
announcement will have a cut-off date of 07/19/2021 for initial
applicant consideration. This announcement may be closed early if
sufficient applicants apply to fill the anticipated vacancies.
Eligible applicants in the highest category who apply by the
initial cut-off date will be considered first. If additional
vacancies exist, applicants who applied after the initial cut-date
who place in the highest category will be considered next.
Though many locations may be listed, you will be limited to a
maximum of 3 location choices. Please consider each location
carefully when applying. If you are selected for a position at one
of your location selections, that location will become your
official post of duty.
- A career with the U.S. government provides employees with a
comprehensive benefits package. As a federal employee, you and your
family will have access to a range of benefits that are designed to
make your federal career very rewarding. . Eligibility for benefits
depends on the type of position you hold and whether your position
is full-time, part-time or intermittent. Contact the hiring agency
for more information on the specific benefits offered. Required
Documents The following documents are required and must be provided
with your application for this Public Notice:
- Online Application - Questionnaire
- Proof of Enrollment or Education - For positions with an
education requirement, or if you are qualifying for this position
by substituting education or training for experience, submit a copy
of your transcripts or equivalent. An official transcript will be
required if you are selected.
- Registration/License (IF APPLICABLE) - active, current
- Military Spouses - You MUST submit verification of the marriage
to the service member(i.e., a marriage license or other legal
documentation verifying marriage) AND (1) a copy of your spouse's
active military orders; OR (2) verification of your spouse's 100%
service-connected disability (e.g., VA Letter and/or DD-214); OR
(3) verification of the service member's death while on active duty
(DD-1300/Death Certificate). You are not eligible if you were not
married to the veteran at the time of death or have since
- Current and Former Federal Employees Documentation - It is
recommended that you submit a copy of your most recent SF-50
(Notification of Personnel Action) or equivalent personnel action
form which shows your current grade and competitive service status.
Please note that if you do not provide all required information, as
specified in this announcement, you will not be considered for this
position (or may not receive the special consideration for which
you may be eligible). If you are relying on your education to meet
qualification requirements: Education must be accredited by an
accrediting institution recognized by the U.S. Department of
Education in order for it to be credited towards qualifications.
Therefore, provide only the attendance and/or degrees from .
Failure to provide all of the required information as stated in
this vacancy announcement may result in an ineligible rating or may
affect the overall rating. How to Apply The following instructions
outline our application process. You must complete this application
process and submit any required documents by 11:59 p.m. Eastern
Time (ET) on 06/24/2022 and/or cut-off dates in this announcement.
We are available to assist you during business hours (normally 8:00
a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a
hardship, please contact us by noon ET on 06/24/2022.
To preview the Application Questionnaire, please click the
Keywords: Internal Revenue Service, Oakland , Contact Representative/Collection Representative (English and Bilingual), Accounting, Auditing , Oakland, California
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