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Senior QA Risk Advisor

Company: Marqeta
Location: Oakland
Posted on: June 23, 2022

Job Description:

Marqeta powers innovative payment solutions for many of the apps and services you enjoy daily. Our open API provides unprecedented flexibility and control for industry-leading companies such as Uber, Coinbase, J.P.Morgan, and Block, to manage payment operations in real-time.Our team is a mix of industry experts and technology innovators who take a dynamic approach to solving challenging problems. Marqeta was named a 2022 Glassdoor Best Place to Work, highlighting our company culture and collaborative work environment. We are building a global team as diverse as the markets we serve and we'd love it if you joined us on our mission to change the way money moves.We're a remote-first company. You have the choice to work from wherever you're happiest and most productive, whether that's from home, a co-working space, or one of our four global offices, depending on your location. It's uncommon for candidates to match all job requirements, but if you're not far off, we want to hear from you.Position SummaryAs our Customer Support Organization continues to grow and expand globally, we are looking to build a first-class Customer Support Quality Assurance team. The Sr QA Risk Advisor that will help build and launch a quality assurance program to oversee the risk operations of our clients as well as support our Risk Operations, Call Center, and Production Support teams.The Sr Quality Assurance Risk Advisor will be expected to help design and execute testing and monitoring plans for review of our client's risk operations. Other key activities include analyzing data to identify process gaps and opportunities, and partnering with Operations Leaders, Training and other senior managers to recommend mitigating activities for risk, improve customer experience, team performance and close process gaps.The Sr QA Risk Advisor will lead QA and audit reviews, providing assurance over the quality of multiple levels of work output as they align with regulatory compliance expectations. This position will also be responsible for the implementation of corrective action plans with first and second lines of defense and presentation of findings to Internal/External Audit Management teams. Additionally, this role will assist with, and contribute to the evolution of policies, procedures, guidance, training, and compliance processes.What You'll Do

  • Conduct tests and inspections of processes against policies and procedures as well as regulatory requirements to evaluate quality or performance, ensuring alignment between QA metrics, regulatory expectations and organizational priorities
  • Ensure consistency in scoring and adoption of the QA framework
  • Report performance and track areas of improvements on multiple levels, both internally and externally
  • Perform trend analysis on evaluation data and provide feedback
  • Develop and establish controls in collaboration with our Compliance/Legal Team and third-party partners.
  • Coordinate with other specialists to continuously improve and evolve the QA framework and scorecards, including the development of new QA functions
  • Work closely with our internal and external support and compliance teams to ensure all policies are being followed and make recommendations for improvement.
  • Establish strong relationships, and a feeling of inclusiveness within the CSO organization through cross-functional alignment
  • Clearly articulate challenges and recommendations to all levels of stakeholders. What We're Looking For
    • 3+ years experience in an Audit/Quality Assurance role, or similar experience in an oversight/compliance environment
    • Bachelor's degree in risk management, business, economics, communications, statistics, finance or related field or equivalent experience
    • Experience working directly with or supporting Risk Ops teams within payments/banking or working directly with regulators in the US and either Canada, Asia Pacific UK/EU, and in particular customer regulators and banking regulators.
    • Demonstrated knowledge of BSA/AML, KYC regulations, risks and controls implementation
    • Strong analytical and problem-solving skills, with ability to analyze trends, uncover opportunities, and make recommendations for improvement
    • Great organizational skills with a proven ability to prioritize, manage, and deliver multiple, complex projects on time
    • Ability to create a vision and translate it into detailed and prioritized plans, with ongoing action and tracking over various timeframes
    • Desire to build and implement new processes that improve the experiences of our customers and increase efficiencies of our support operations teams
    • Excellent interpersonal, verbal, written communication, and presentation skills, with a proven ability to work with and influence cross-functional teams
    • Curiosity, creativity, motivation, and capability of working on your own as well as part of a globally distributed team
    • Positive outlook and supportive attitude, with a commitment to constructive feedback and coachingBenefits And Perks
      • Flexible time off - take what you need
      • Retirement savings program with company contribution
      • Employee insurance premiums paid 100% + coverage for dependents and pets
      • Family forming benefits including fertility support and up to 20 weeks Parental Leave
      • Free therapy sessions, financial coaching, and a Wellness stipend
      • Monthly stipend to support our hybrid work model
      • Equity in a publicly-traded company
      • Bi-annual "Hack Week" to support and reward innovationLearn more about Marqeta on our Website, Twitter and LinkedIn.As part of our dedication to the diversity of our workforce, Marqeta is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant on any legally-recognized protected basis under federal, state or local laws, regulations or ordinances.Our Applicant and Candidate Privacy Notice applies to the personal data that you directly provide to us or that we collect during the application and candidate recruitment process.

Keywords: Marqeta, Oakland , Senior QA Risk Advisor, Accounting, Auditing , Oakland, California

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