Order to Cash Business Partner

Company: Meta Platforms, Inc.
Location: Oakland
Posted on: June 24, 2022

Job Description:

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Order to Cash Business Partner

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Austin, TX - Menlo Park, CA - New York, NY - San Francisco, CA - Remote, US+ 4 more

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The Facebook Finance team is seeking a Finance Operations professional with account management experience. Reporting to the North America Collections Manager, this role will be key in driving revenue operations for specific accounts and in increasing customer satisfaction across tools, processes, and relationships. This is a unique opportunity to work with a wide variety of stakeholders to provide solutions on customer service, risk and financial operations for strategic accounts. The successful candidate has strong relationship building, communication and influencing skills and will work closely with the customer and sales teams in resolving escalated issues and complex customer disputes. The individual should be process driven with ability to identify process gaps and areas for improvement. The ideal candidate is also comfortable calling a customer to potentially collect funds, or driving a conversation to resolve outstanding issues. The individual is an enthusiastic and flexible team player but also a self-starter with ability to work on their own initiative. The role is operational and requires a person with a "roll-up-your-sleeves'' attitude. A certain amount of travel will be expected.

Order to Cash Business Partner Responsibilities

* Provide dedicated relationship management to agencies to drive revenue and increase customer satisfaction
* Independently manage complex relationship, both internal and external, and drive a win-win solution in collaboration with relevant stakeholders
* Work cross-functionally with agency sales team to align on strategic business objectives/goals and support all areas of OTC
* Attend routine sales meetings, participate in business development discussions and QBR sessions
* Communicate/promote/educate new enhancements of META tools and system updates
* Develop, implement and advocate for programs to improve customer experience (MediaOcean/Prisma)
* Set the quarterly vision and expectations of collection escalation process
* Meet with agency CFO's and CMO's quarterly to discuss state of business
* De-escalate any finance related issues
* Able to navigate uncertainties and is a self-starter with the ability to work on initiative demonstrating a learning mindset
* Plan, lead and execute strategic initiatives that will have an impact globally as well as locally
* Take ownership of non-revenue generating issues to free up the agency partner team
* Up leveling the outsourced partner operations through analysis

Minimum Qualifications

* Demonstrated experience communicating/presenting to groups of stakeholders
* Experienced problem-solver who identifies root causes and scopes possible solutions
* Proven record of customer service and interpersonal skills
* Experience working independently but also collaborate effectively with global cross-functional teams

Preferred Qualifications

* 4+ years of experience in Financial Operations (i.e. accounts receivable, collections, credit)
* Bachelor's degree in Business, Finance or related field
* Experience supporting Top 6 Agency finance and media teams
* Experience working with an outsourced partner
* Project management experience
* Experience in a highly dynamic, rapidly changing environment

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About Meta

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.

Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to accommodations-ext@fb.com.

(Colorado only*) Estimated salary of $138,000/year + bonus + equity + benefits

* Note: Disclosure as required by sb19-085(8-5-20)

Keywords: Meta Platforms, Inc., Oakland , Order to Cash Business Partner, Accounting, Auditing , Oakland, California