Underground Customer Experience & External Engagement BA, Expert (Oakland General Office)
Company: PG&E Corporation
Posted on: January 25, 2023
Requisition ID -# 144453 -Job Category: Business Operations /
Strategy -Job Level: Individual ContributorBusiness Unit:
Operations - OtherWork Type: HybridJob Location: Oakland -
-Department OverviewThe Underground Program organization is working
to reduce wildfire risk every day as we underground 10,000 miles of
distribution lines. The Underground Program portfolio includes
system hardening, fire rebuild, and undergrounding. - We are
responsible for working across all internal teams and engaging
external stakeholders, including regulatory authorities, to support
successfully meeting our goals and reducing wildfire risk in our
hometowns. We work in an exciting and fast-paced environment. -
-The Customer Experience & External Engagement team is responsible
for delivering successful outreach and engagement with customers
and stakeholders in support of achieving our 10,000-mile goal.
-Position SummaryThis position conducts research, data analysis,
budgeting and forecasting, reporting, and data visualization in
support of business decision making, strategy and operations to
support Underground-related customer experience delivery and
regulatory filings. Underground-related filings include but are not
limited to the WMP, GRC, and 10-Year Underground Plan. -This role
develops, manages and coordinates performance and quality
assessment, business process re-engineering, change management,
communication and training. This position will engage with diverse
and cross-functional partners to influence business process
improvement, quality control and other initiatives. -PG&E is
providing the salary range that the company in good faith believes
it might pay for this position at the time of the -job posting.
This compensation range is specific to the locality of the job. -
The actual salary paid to an individual will be -based on multiple
factors, including, but not limited to, specific skills, education,
licenses or certifications, experience, -market value, geographic
location, and internal equity. - -Although, we estimate the
successful candidate hired into this role -will be placed towards
the middle or entry point of the range, the decision will be made
on a case-by-case basis related to these factors. -A reasonable
salary range is:--- -Annual Minimum: $---114,000.00Annual Maximum:
$182,000.00 -Job Responsibilities
- Applies advanced analytical knowledge to wide-ranging issues,
including the support of business cases and workplans for the
Undergrounding Customer Experience and Regulatory Strategy team.
- Provides analytical support for regulatory, policy and business
initiatives related to the regulatory proceedings assigned (e.g.,
General Rate Case, Wildfire Mitigation Plan, 10-Year Undergrounding
Plan). This includes gathering, compiling, analyzing and validating
data necessary for regulatory filings.
- Provides analytical support for the Undergrounding Customer
Experience team, including customer outreach reporting, problem
solving engagement and other analytical assessments, as needed
- Visualizes program data to support operational reviews, action
planning, and confirmation of performance, and presents findings
and proposed recommendations to leaders.
- Performs analysis on highly complex data models and
risk-related workplans that have cross-functional impact.
- Evaluates and understands financial impact of key regulatory
proposals, pleadings, and decisions.
- Prepares strategic briefing materials and/or communications for
senior management, partner organizations, and regulators.
- BS in Business, Finance, Economics, Engineering or related
discipline or equivalent work experience required.
- Six (6) years of related work experience.Desired:
- Graduate Degree or equivalent experience
- Extensive knowledge of various analytical methods, approaches
- Project management
- Lean Playbook experience
- Creative problem-solving skills to develop
Keywords: PG&E Corporation, Oakland , Underground Customer Experience & External Engagement BA, Expert (Oakland General Office), Administration, Clerical , Oakland, California
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