Underground Customer Experience & External Engagement BA, Expert (Oakland General Office)

Company: PG&E Corporation
Location: Oakland
Posted on: January 27, 2023

Job Description:

Requisition ID # 144453

Job Category: Business Operations / Strategy

Job Level: Individual Contributor

Business Unit: Operations - Other

Work Type: Hybrid

Job Location: Oakland

Department Overview

The Underground Program organization is working to reduce wildfire risk every day as we underground 10,000 miles of distribution lines. The Underground Program portfolio includes system hardening, fire rebuild, and undergrounding. We are responsible for working across all internal teams and engaging external stakeholders, including regulatory authorities, to support successfully meeting our goals and reducing wildfire risk in our hometowns. We work in an exciting and fast-paced environment.

The Customer Experience & External Engagement team is responsible for delivering successful outreach and engagement with customers and stakeholders in support of achieving our 10,000-mile goal.

Position Summary

This position conducts research, data analysis, budgeting and forecasting, reporting, and data visualization in support of business decision making, strategy and operations to support Underground-related customer experience delivery and regulatory filings. Underground-related filings include but are not limited to the WMP, GRC, and 10-Year Underground Plan.

This role develops, manages and coordinates performance and quality assessment, business process re-engineering, change management, communication and training. This position will engage with diverse and cross-functional partners to influence business process improvement, quality control and other initiatives.

PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. Although, we estimate the successful candidate hired into this role will be placed towards the middle or entry point of the range, the decision will be made on a case-by-case basis related to these factors.

A reasonable salary range is:

Annual Minimum: $ 114,000.00

Annual Maximum: $182,000.00

Job Responsibilities

• Applies advanced analytical knowledge to wide-ranging issues, including the support of business cases and workplans for the Undergrounding Customer Experience and Regulatory Strategy team.
• Provides analytical support for regulatory, policy and business initiatives related to the regulatory proceedings assigned (e.g., General Rate Case, Wildfire Mitigation Plan, 10-Year Undergrounding Plan). This includes gathering, compiling, analyzing and validating data necessary for regulatory filings.
• Provides analytical support for the Undergrounding Customer Experience team, including customer outreach reporting, problem solving engagement and other analytical assessments, as needed
• Visualizes program data to support operational reviews, action planning, and confirmation of performance, and presents findings and proposed recommendations to leaders.
• Performs analysis on highly complex data models and risk-related workplans that have cross-functional impact.
• Evaluates and understands financial impact of key regulatory proposals, pleadings, and decisions.
• Prepares strategic briefing materials and/or communications for senior management, partner organizations, and regulators.
  Qualifications
  
  Minimum:
  • BS in Business, Finance, Economics, Engineering or related discipline or equivalent work experience required.
  • Six (6) years of related work experience. Desired:
    • Graduate Degree or equivalent experience
    • Extensive knowledge of various analytical methods, approaches and tactics
    • Project management
    • Lean Playbook experience
    • Detail-oriented
    • Creative problem-solving skills to develop solutions
      
      

Keywords: PG&E Corporation, Oakland , Underground Customer Experience & External Engagement BA, Expert (Oakland General Office), Administration, Clerical , Oakland, California