Underground Customer Experience & External Engagement BA, Expert (Oakland General Office)
Company: PG&E Corporation
Location: Oakland
Posted on: January 27, 2023
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Job Description:
Requisition ID # 144453
Job Category: Business Operations / Strategy
Job Level: Individual Contributor
Business Unit: Operations - Other
Work Type: Hybrid
Job Location: Oakland
Department Overview
The Underground Program organization is working to reduce wildfire
risk every day as we underground 10,000 miles of distribution
lines. The Underground Program portfolio includes system hardening,
fire rebuild, and undergrounding. We are responsible for working
across all internal teams and engaging external stakeholders,
including regulatory authorities, to support successfully meeting
our goals and reducing wildfire risk in our hometowns. We work in
an exciting and fast-paced environment.
The Customer Experience & External Engagement team is responsible
for delivering successful outreach and engagement with customers
and stakeholders in support of achieving our 10,000-mile goal.
Position Summary
This position conducts research, data analysis, budgeting and
forecasting, reporting, and data visualization in support of
business decision making, strategy and operations to support
Underground-related customer experience delivery and regulatory
filings. Underground-related filings include but are not limited to
the WMP, GRC, and 10-Year Underground Plan.
This role develops, manages and coordinates performance and quality
assessment, business process re-engineering, change management,
communication and training. This position will engage with diverse
and cross-functional partners to influence business process
improvement, quality control and other initiatives.
PG&E is providing the salary range that the company in good
faith believes it might pay for this position at the time of the
job posting. This compensation range is specific to the locality of
the job. The actual salary paid to an individual will be based on
multiple factors, including, but not limited to, specific skills,
education, licenses or certifications, experience, market value,
geographic location, and internal equity. Although, we estimate the
successful candidate hired into this role will be placed towards
the middle or entry point of the range, the decision will be made
on a case-by-case basis related to these factors.
A reasonable salary range is:
Annual Minimum: $ 114,000.00
Annual Maximum: $182,000.00
Job Responsibilities
Qualifications
Minimum:
Keywords: PG&E Corporation, Oakland , Underground Customer Experience & External Engagement BA, Expert (Oakland General Office), Administration, Clerical , Oakland, California
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