Windows Patch Engineer - Managed Services

Company: Chuco
Location: Oakland
Posted on: January 13, 2022

Job Description:

Chuco provides managed and professional services to Tanium customers across North America and Europe. We provide Tanium expertise to small customers as well as Fortune 100 enterprises across a multitude of industries. Our staff focuses on both operations and security use cases and ensures the smooth operation of the Tanium platform.

Chuco has been in operation since 2016 and we have the unique benefit of having several ex-Tanium employees. We focus on developing deep expertise in Tanium and ensure that customers are using best practices and getting the most out of the platform.

As a Chuco employee, you have the benefit of working remotely. You must thrive while working independently but we rely on a strong, team-support culture to ensure that everyone is successful.

Job Description

As a Windows Patch Managed Services Engineer, your objective is to manage patch and software deployment services for Chuco customers via the Tanium platform.

Responsibilities
Create plans for Windows OS patching, Windows upgrades, and third-party software deployments/upgrades. Implement those plans during business hours with applicable.
Meet with customers to manage projects (set targets, review plans, highlight obstacles, report results)
Stay current on known issues with Windows patches
Troubleshoot failures or performance issues post patching
Audit and report on patch status for known CVEs
Maintain compliance for customer's federal and regulatory requirements
Build and maintain a personal lab in order to review Tanium methodology, test customer scenarios, troubleshoot failures, and test upgrades

Requirements

Must Have
Highly self-motivated and directed
Proven analytical and problem-solving abilities
Strong customer service skills and ability to work with a range of customers (leadership, project managers, engineers, end-users)
Experience with Tanium, SCCM, WSUS, Ivanti, or other patch and endpoint management tools in enterprise environments
Experience in troubleshooting networking, active directory, anti-virus, and deciphering log files

Nice to have
Tanium Certified Operator or Tanium Certified Administrator certifications
Powershell or Python scripting experience and automation
Linux administration and troubleshooting experience
Mac administration and troubleshooting experience
MCP, MCSA, MCSE, MCTS, MCITP, or SANS certifications

Benefits
Base compensation commensurate with experience and certifications
Time off is not tracked or limited - as long as customers are happy, unlimited PTO is permitted
Health and dental insurance (100% individual, 50% dependent)
Hands-on Tanium training

Keywords: Chuco, Oakland , Windows Patch Engineer - Managed Services, Engineering , Oakland, California