Sr. IT Engineer

Company: Support Revolution
Location: San Jose
Posted on: May 24, 2025

Job Description:

Select how often (in days) to receive an alert: Create AlertLocation: San Jose, California, United StatesAbout Supermicro:Supermicro is a top-tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/Big Data, Hyperscale, HPC, and IoT/Embedded customers worldwide. We are the #5 fastest-growing company among the Silicon Valley Top 50 technology firms. Our global expansion offers numerous opportunities to join our talented team of engineers, technologists, and business leaders.Job Summary:We are seeking a knowledgeable Sr. IT Engineer to manage IT equipment such as computers, network devices, servers, printers, and phones. You will develop, use, and integrate IT systems, ensuring technical problems are resolved efficiently and users maximize technology value. As the primary technical contact, you will align service delivery with Supermicro's standards, possess in-depth knowledge of the IT environment, and focus on reducing reactive support. Customer-oriented with excellent communication skills, you will demonstrate superior technical expertise and problem-solving abilities, with customer satisfaction and quick resolution times being primary objectives.Essential Duties and Responsibilities:Includes the following essential duties; other duties may also be assigned:

• Manage and maintain corporate messaging and collaboration infrastructure, including Microsoft 365 Exchange Online, on-premises Exchange, hybrid configurations, and internal mail relay servers.
• Administer and optimize Active Directory and Azure Active Directory, covering identity lifecycle, group management, synchronization, and conditional access policies.
• Perform end-to-end Microsoft Teams administration, including Teams Phone System, call routing, number assignment, voice policies, and integration with Exchange and SharePoint.
• Manage Microsoft 365 license assignment and optimization, ensuring compliance, cost efficiency, and alignment with user roles and services.
• Automate administrative tasks and reporting using PowerShell scripting and Microsoft Graph API, including user provisioning, mailbox and Teams automation, and compliance tasks.
• Collaborate with global and regional IT teams to enforce consistent policies and practices across environments.
• Design and maintain high availability, backup, and disaster recovery plans for Microsoft 365 and messaging systems.
• Ensure regulatory compliance (e.g., SOX, GDPR) across collaboration and identity systems, and drive global IT standardization.
• Establish and enforce SLAs, SOPs, and service frameworks.
• Act as a subject matter expert for Microsoft 365 (Exchange, Teams, Azure AD), providing guidance to internal teams and stakeholders.
• Collaborate with business units to understand challenges, identify inefficiencies, and propose practical, secure IT solutions.Qualifications:
  • Bachelor's degree in Information Technology, Computer Science, MIS, or a related field preferred.
  • 7+ years of experience managing Microsoft Exchange environments, including hybrid Exchange Online deployments.
  • Deep expertise in Active Directory and Azure Active Directory, including hybrid identity, synchronization, and group management.
  • Hands-on experience with Microsoft Teams administration, including Phone System, call flow management, and Teams governance.
  • Strong experience managing Microsoft 365 license plans, usage, compliance, and optimization.
  • Familiarity with Microsoft 365 security and compliance tools (e.g., DLP, retention policies, auditing).
  • Proficient in PowerShell scripting and Microsoft Graph API for automation and integration.
  • Understanding of email authentication standards (SPF, DKIM, DMARC) and message routing.
  • Good project planning, prioritization, and time management skills.
  • Strong communication skills across technical and non-technical stakeholders.
  • Solid grasp of IT governance, collaboration tools, and identity management best practices is a plus.
  • Knowledge of ITIL framework and experience applying data-driven decision-making in IT operations.Salary Range$137,000 - $157,000The offered salary depends on factors such as location, level, education, training, skills, experience, and internal comparisons. In addition to benefits, candidates may be eligible for bonuses and equity awards.EEO StatementSupermicro is an Equal Opportunity Employer committed to diversity and providing equal opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, marital status, pregnancy, genetic information, or other protected statuses.
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Keywords: Support Revolution, Oakland , Sr. IT Engineer, Engineering , San Jose, California