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Account Manager

Company: Cresco Labs
Location: Oakland
Posted on: January 8, 2021

Job Description:

COMPANY OVERVIEWRecently named one of Entrepreneur magazine's Top 100 Cannabis Leaders, Cresco Labs is one of the largest vertically-integrated multi-state cannabis operators in the United States. Cresco is built to become the most important company in the cannabis industry by combining the most strategic geographic footprint with one of the leading distribution platforms in North America. Employing a consumer-packaged goods ("CPG") approach to cannabis, Cresco's house of brands is designed to meet the needs of all consumer segments and includes some of the most recognized and trusted national brands including Cresco, Remedi and Mindy's, a line of edibles created by James Beard Award-winning chef Mindy Segal. Sunnyside*, Cresco's national dispensary brand is a wellness-focused retailer designed to build trust, education and convenience for both existing and new cannabis consumers. Recognizing that the cannabis industry is poised to become one of the leading job creators in the country, Cresco has launched the industry's first national comprehensive Social Equity and Educational Development (SEED) initiative designed to ensure that all members of society have the skills, knowledge and opportunity to work in and own businesses in the cannabis industry.MISSION STATEMENTAt Cresco, we aim to lead the nation's cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.JOB SUMMARYContinuum, a Cresco Labs company, is seeking a motivated and driven Account Managers to join our team and cover a key territory in the East Bay Area. The Account Manager will be responsible for selling products and services, maintaining positive business relationships to ensure future sales and achievement of sales targets and individual sales KPIs. The Account Manager will be representing a wide array of brands with a very robust, and growing product line.CORE JOB DUTIES

  • Maximize market penetration, dispensary shelf space, revenue, profitability and customer service according to annually assigned individual KPI targets
  • Support dispensaries and implement tactics to increase store sales
  • Ensure customer issues are attended to appropriately and efficiently
  • Drive customer retention and maintain high level of customer service performance
  • Present, promote and sell products/services using solid arguments to existing and prospective customers
  • Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
  • Establish, develop and maintain positive business and customer relationships
  • Reach out to customer leads through cold calling, store visits to increase network coverage
  • Expedite the resolution of customer problems and complaints to maximize satisfaction while maintaining compliance with the company policies and procedures
  • Achieve agreed upon individual KPIs including sales targets and outcomes within schedule
  • Coordinate sales effort with team members and other departments
  • Work closely with Finance on billing set up and invoicing
  • Prepare timely and accurate customers' orders to meet customer requests, follow up on order fulfilment and communicate order status with customers and delivery dates
  • Analyse the territory/market's potential, track sales and report on monthly sales outcomes
  • Supply management with reports as requested on customer needs, problems, interests, competitive activities, and potential for new products and services
  • Keep abreast of best practices and promotional trends
  • Keep the customer relationship management (CRM) system up to date
  • Perform additional duties as assignedREQUIRED EXPERIENCE, EDUCATION AND SKILLS
    • Prior experience in the medical marijuana industry preferred
    • High school diploma or equivalent required; bachelor's degree a plus
    • Excellent verbal and written communication, presentation, negotiation, and interpersonal skills
    • Must have a valid California driver's license
    • Must have a reliable vehicle and insurance
    • Proven ability to work effectively independently
    • Proficient technical skills including use of MS Office, Google Drive, and Sales Force CRM software
    • Ability to travel locally within assigned territory daily
    • Outstanding organization, meeting and time management skillsADDITIONAL REQUIREMENTS
      • Must be 21 years of age or older to apply
      • Must comply with all legal or company regulations for working in the industryCresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Keywords: Cresco Labs, Oakland , Account Manager, Executive , Oakland, California

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