OaklandRecruiter Since 2001
the smart solution for Oakland jobs

Enterprise Customer Success Manager, West

Company: Eko Devices
Location: Oakland
Posted on: February 20, 2021

Job Description:

Enterprise Customer Success Manager, West Enterprise Customer Success Manager, West Join Eko in our mission to improve the way clinicians detect and monitor cardiac and respiratory disease. Eko is a platform of advanced FDA-cleared sensors, patient and provider software, and AI-powered analysis used by clinicians at over 4,000 U.S. hospitals. As an Enterprise CSM for the West, you will be responsible for driving the relationship with some of our largest hospital and health system customers in the western U.S. The ideal candidate will have significant experience working with large hospitals, health systems, and IDNs, with a broad working knowledge of the healthcare ecosystem. In this role, you will serve as a trusted advisor and partner, navigating the customer on their journey from onboarding and clinical implementation to renewal and expansion.-- To succeed in this role, you must be able to expertly orchestrate across multiple stakeholders within the health system, map out a shared set of goals with the customer, and lead a cross-functional group in accomplishing them.-- Responsibilities: Develop a deep understanding of customer needs/goals and work to ensure that Eko and the customer have a shared definition of successUse creative problem solving to help customers reach their business goals and maximize the value they are getting from Eko Deliver customer reports illustrating Eko's value delivery (e.g. utilization, clinical impact, ROI), demonstrating a strategic command of the customer's experience and linking results to the customer's key business objectives Facilitate customer training, implementation, performance measurement, renewal, and expansion. Continually share educational resources, trainings, and best practices Build relationships that turn your customers into power users and evangelists of Eko. Synthesize customer feedback and work with product, QA, and engineering to continually improve the platform.--Bring additional value by encouraging deeper feature adoption by identifying opportunities for expansion Qualifications: 5+ years of experience in customer success or account management in the healthcare SaaS space Experience managing accounts with greater than $100K contact valueComfortable using Salesforce and other using key account management platforms Willingness to travel (estimated 30% once we are past the COVID era) Growth mindset focused on retaining customers and creating opportunities to expand beyond current services Location: Flexible, with preference for major metro areas in the US

Keywords: Eko Devices, Oakland , Enterprise Customer Success Manager, West, Executive , Oakland, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Business Office Director
Description: BUSINESS OFFICE DIRECTOR - Grow your career with MERRILL GARDENS br Merrill Gardens, a privately-owned family company with a proud history of success is currently hiring a Business Office Director (more...)
Company: Merrill Gardens
Location: Santa Cruz
Posted on: 03/4/2021

Assistant Construction Manager (Manteca, CA)
Description: Responsibilities: Meritage Homes has an opportunity available for an Assistant Construction Manager in Manteca, CA.Specifically, the Assistant Construction Manager will: ul li Coordinate, schedule, (more...)
Company: Meritage Homes
Location: Rocklin
Posted on: 03/4/2021

Lead Manager - Real Estate Investing
Description: Are you looking for an opportunity that is different from the same office jobs An opportunity where you would be a critical team member for the company An opportunity that would push you to be the best (more...)
Company: California Family Home Buyers
Location: West Sacramento
Posted on: 03/4/2021


Assistant Salon Manager - Riverpoint Marketplace
Description: Assistant Salon ManagerGot shears and a winning attitude Have a yearning to earn and a desire to support other stylists Then let s talk Maybe you re a stylist who wants more
Company: Great Clips
Location: North Highlands
Posted on: 03/4/2021

RN Clinical Director
Description: Continuum Care Hospice is seeking a RN Clinical Director in our Petaluma location If you are looking for a career with a purpose and a supportive team culture, then this is the position for you The RN (more...)
Company: Continuum Hospice & Palliative Care California
Location: Petaluma
Posted on: 03/4/2021

Assistant Construction Manager (Manteca, CA)
Description: Responsibilities: Meritage Homes has an opportunity available for an Assistant Construction Manager in Manteca, CA.Specifically, the Assistant Construction Manager will: ul li Coordinate, schedule, (more...)
Company: Meritage Homes
Location: Woodland
Posted on: 03/4/2021

Vehicle Validation Manager
Description: Role: Vehicle Validation ManagerLocation: Newark, CAEmployment Type: Fulltime Permanent with Altran.Role: Expand and lead a team of Low Voltage Electronics test engineers and technicians that cover all (more...)
Company: Altran
Location: Newark
Posted on: 03/4/2021

Assistant Store Manager
Description: Job DescriptionAs anAssistant Store Manager ASM , you will assist with the responsibility of managing the stores team members and the overall success of the store. The ASM is the lead sales driver for (more...)
Company: Cycle Gear
Location: Gilroy
Posted on: 03/4/2021

Director of Enterprise Infrastructure
Description: We are currently looking for a Director of Enterprise Infrastructure--to lead our infrastructure team Servers, Networks , as well as our Database Administration and Unified Communications
Company: ZEEKTEK
Location: Rocklin
Posted on: 03/4/2021

Sr Manager, Ad Tech Partnerships
Description: Job Summary:The DTCI Ad Platforms Technology Partnerships Team is a critical function that ensures the DTCI ad platform business can develop the systems, tools, and products necessary to extend and accelerate (more...)
Company: Direct-to-Consumer and International
Location: Rocklin
Posted on: 03/4/2021

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Oakland RSS job feeds