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Operations Manager (Warehouse & Delivery)

Company: Article
Location: Oakland
Posted on: February 20, 2021

Job Description:

Hey, we're Article. We're a digital-first furniture brand that's working to make everyday living better by providing an easy way for people to furnish their space. We don't have brick and mortar stores, so we're able to deliver better value on beautiful, modern furniture. We've been rapidly growing for the past several years and we're now on the hunt for talented, enthusiastic team members to join us as we expand our Warehouse and customer delivery in South San Francisco, CA 94080. As a Warehouse Operations Manager you'll be opening a new site for Article, building an amazing team of people, and culture who will have a huge impact on our customer experience. You will lead the day to day operations of our warehouse and build the residential delivery program. As a solution-oriented individual you strive to provide a "Remarkable Delivery Experience" to our customers while promoting a safe and productive workplace.Our ideal candidate knows how to drive for results in a fast-paced and rapidly growing company. To do this you have proven experience motivating and developing a large team and be able to foster strong relationships with anyone from direct reports, warehouse associates, to senior management and key stakeholdersWhat You'll Do* Building a new team from ground up, of Warehouse Associates and Delivery Associates* Manage the fulfillment center's warehouse operations with an ownership mindset* Embody the Article culture and inspire the team to lead through our guiding principles of customer obsession, do it differently, ownership mindset, and do it differently* Manages 3-6 direct reports (exempt) with an overall team of of 50+ associates across three shift* Active involvement with the department(s) throughout the day, monitoring progress towards goals and working with the Supervisor to course-correct where needed* Ensure departments are hitting Service Level Agreements (SLAs) and KPIs. Be able to speak to performance and results with peers and Fulfillment Center Manager, occasionally interfacing with Senior Leadership* Following local, state and federal safety regulations and building a culture of safety* Evaluate your department processes and work with your team to improve processes and results within your department(s* Meeting budget parameters and identifying opportunities for savings* Mentor, coach and develop exempt (Supervisor) talent. This includes creating development plans, writing reviews and developing succession planning to be reviewed with the Fulfillment Center Manager* Regularly meet your Supervisor(s) to receive business updates, build relationships and better understand how you can help them succeed* Active participation on projects and initiatives affecting your warehouse. This may include being part of project teams throughout the year* Champion the 5s initiative, holding Supervisor(s) accountable for department results and working with other Operations Managers and the Fulfillment Center Manager on building-wide opportunities and accountability* Champion a continuous improvement culture that is ongoing and has buy-in for the team(s)* Peak season readiness planning, including workload projections, staffing needs, alternate seasonal shifts, etc* Ensure labor is being used effectively and processes are being followed* Possess a solid understanding of the overall operations within your warehouse and evaluate opportunities that affect the "big picture" of the fulfillment center, not just department specificRequirements* 5+ years leadership experience in a distribution center environment, managing groups of 50+ people through multiple direct reports* Previous experience leading high volume service-oriented distribution centers* Experience with automation and warehouse equipment* Proficient in Microsoft Office Suite or Google Suite and Warehouse Management Systems* Labor Management System experience preferred* Ability to lead and maintain a safe work environment* Must be able to travel domestically and internationally* Able to stand for long periods, and able to lift up to 75lbs* Bilingual (Spanish) is a an asset* Flexibility to adjust schedule to meet the needs of the businessBenefitsWe want Article to be an amazing place to work, beyond a competitive salary, we provide* A team first environment where we win together. Article employs a wide range of experts and seeks to facilitate a culture of curiosity. We take on the job learning seriously, and we have a lot of fun doing it.* Your choice of state-of-the-art laptops with the tech and tools to easily collaborate while being remote* We want Particles to have a sense of ownership, be truly invested in the long-term interests of the company, we offer stock options after one year of employment* Access to health and dental benefits package for you and family with a focus on your total wellbeing* Paid sick days and 3 weeks of vacation* LTD and Group Life Insurance* Discounts on our products so you can experience first hand why our customers love the Article experience and product.Throughout COVID, our primary focus has been the safety of our Particles (employees), their families, community, customers, and candidates, we have COVID safety protocols to which we strictly adhere.Ready to become a Particle? Apply today. We're excited to meet you.#INDARTICLEADT

Keywords: Article, Oakland , Operations Manager (Warehouse & Delivery), Executive , Oakland, California

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