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OMBUDS OFFICER, OFFICE OF THE PRESIDENT

Company: University of California
Location: Oakland
Posted on: February 25, 2021

Job Description:

At the University of California (UC), your contributions make a difference. A world leader producing Nobel and Pulitzer prize recipients with over 150 years of groundbreaking research transforming the world. Choose a career where you can leverage your knowledge, skills and aspirations to inspire and support some of the greatest minds in the world, and those who will follow in their footsteps. Working at the University of California is being part of a unique institution, and a vibrant and diverse community. At the University of California, Office of the President, we propel our mission through impactful work locally, in government centers and systemwide. We are passionate people, serving the greater good. The University of California, one of the largest and most acclaimed institutions of higher learning in the world, is dedicated to excellence in teaching, research and public service. The University of California Office of the President is the headquarters to the 10 campuses, five medical centers and three national laboratories and enrolls premier students from California, the nation and the world. Learn more about the UC Office of the President DEPARTMENT OVERVIEW The President's Executive Office (PEO) is comprised of the President's executive administrative, policy, and operations team as well as the Systemwide Title IX team. The PEO serves as the President's direct support for all strategic, operational, and administrative needs working across the Board of Regents, the 10 campuses and all OP divisions and departments to support and facilitate the needs of the President and the system.-- POSITION SUMMARY Reports to the Chief of Staff to the President of the University of California. Manages and directs the UCOP Ombuds Office in providing confidential, independent, informal and impartial conflict resolution services to the UCOP community in compliance with professional standards of practice and code of ethics and serves as a system-wide coordinator of campus systemic issues. Responsible for program administration and management, including establishing priorities, goals, objectives, and work plans, delegating assignments to subordinates, and directing resources. Having wide-ranging experience, uses concepts in conflict resolution and campus objectives to resolve the most complex issues with campus-wide impact. Works on most complex issues with little or no campus precedent where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Internal and external contacts often pertain to campus plans and objectives. Is considered a subject matter expert on campus and often recognized as an expert externally in the industry. Responsibilities Program Administration

  • Establishes, manages and directs the Ombuds Office in providing confidential, independent, informal and impartial conflict resolution services to the OP campus community.
  • Manages the most difficult, complex or politically sensitive cases with little or no precedent where analysis of situations or data requires an in-depth evaluation of variable factors.
  • Utilizing conflict resolution and mediation techniques and skills, works with individuals and/or groups to present a range of options to resolve conflicts and disputes that impact their professional and personal lives, including complex and/or difficult cases.
  • Coaches individuals on communication skills, giving feedback, using non-defensive language, presenting detailed and coherent information, being proactive and exploring best and worst case scenarios.
  • Assists in clarifying location policies and procedures and how to navigate the organizational hierarchy.
  • Serves as institutional resource to other offices at UCOP for resolving complaints and disputes.
  • Establishes and maintains effective working relationships at all levels of administration (including President's Cabinet Officers, Officers of the Regents, Vice Presidents, Vice Provosts and Directors) on issues identified through casework.
  • Makes recommendations for institutional policy and/or procedural changes for clarity and improvement.
  • Responsible for program administration and/or management and independently establishes priorities, goals and objectives, and develops outreach activities and training on conflict resolution.
  • Provides annual reports, including recommendations for institutional policy and/or procedural changes.
  • Ensures adherence to the International Ombudsman Association Standards of Practice and Code of Ethics.
  • Collaborates and facilitates communication amongst Ombuds Office locations throughout the UC system to identify and report systemwide trends and issues.
  • Assess systemwide climate, faculty/staff/student satisfaction and morale.
  • Provide feedback throughout the system to improve collaboration between UCOP and the campuses.
  • Advocate for systemic change when appropriate to improve campus climate; and recommend changes in policy and procedures.
  • Ensures consistency in reporting on overall activities. Required Qualifications
    • Management skills including personnel and budget administration.
    • Expert knowledge of conflict resolution and mediation techniques, methods and principles, and expert skill in developing effective options for conflict resolution.
    • Expert knowledge of applicable laws, rules, regulations and/or policies and procedures, research methods, techniques, and/or sources of information.
    • Knowledge of management principles, concepts and best practices, including skill in establishing, setting and implementing the vision, program direction, goals and objective for the Office of the Ombudsperson.
    • Skill to ensure adherence to strict standards of practice and ethical conduct, including the International Ombudsman Association Standards of Practice and Code of Ethics.
    • Expert interpersonal communication skills, including effective listening skills, discernment, empathy and sensitivity; expert critical thinking, analytical and problem-solving skills.
    • Strong leadership, management and collaboration skills.
    • Expert presentation skills and skills in developing and delivering effective training programs and presentations.
    • Skill to identify systemic issues and recommend change; skill to work collaboratively to build and sustain highly effective and positive relationships at all organizational levels in order to promote systemic change.
    • Demonstrated skills working with diverse populations, across multiple dimensions including race, ethnicity, gender, sexual orientation, gender identity, ability, and organizational hierarchy. High degree of emotional intelligence to interact with diverse colleagues and visitors on highly sensitive and complex matters; ability to assess one's own behaviors and the impact they have on others. Preferred Qualifications
      • Comprehensive knowledge and understanding of the Office of the President, its resources, infrastructure, organization, goals, vision and mission. Extensive experience providing organizational ombuds services to university or college employees.
      • 6+ years of supervisory/management and ombuds/conflict resolution experience Education
        • Bachelors degree in related area and/or equivalent experience/training required
        • Advanced ombuds professional training preferred
        • Advanced mediation training preferred
        • Advanced degree preferred SALARY AND BENEFITS Salary: Commensurate with experience Benefits: For information on the comprehensive benefits package offered by the University visit: -- Benefits of Belonging ADDITIONAL INFORMATION HOW TO APPLY Please be prepared to attach a cover letter and resume with your application. The first review date for this job is October 17, 2020 . The position will be open until filled. Smoke Free Work Environment: The University of California, Office of the President, is smoke &--tobacco-free as of January 1, 2014. -- UC Smoke & Tobacco Free Policy EEO STATEMENT The University of California, Office of the President, is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. EEO/AA Employer UC Nondiscrimination Policy The University of California, Office of the President, strives to make this job board accessible to any and all users. If you have comments regarding the accessibility of our website or need assistance completing the application process, please contact us at:-- Accessibility or email the Human Resource Department at:-- epost@ucop.edu . Default Local Node:
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Keywords: University of California, Oakland , OMBUDS OFFICER, OFFICE OF THE PRESIDENT, Executive , Oakland, California

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