OMBUDS OFFICER, OFFICE OF THE PRESIDENT
Company: University of California
Posted on: February 25, 2021
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institutions of higher learning in the world, is dedicated to
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campuses, five medical centers and three national laboratories and
enrolls premier students from California, the nation and the world.
Learn more about the UC Office of the President DEPARTMENT OVERVIEW
The President's Executive Office (PEO) is comprised of the
President's executive administrative, policy, and operations team
as well as the Systemwide Title IX team. The PEO serves as the
President's direct support for all strategic, operational, and
administrative needs working across the Board of Regents, the 10
campuses and all OP divisions and departments to support and
facilitate the needs of the President and the system.-- POSITION
SUMMARY Reports to the Chief of Staff to the President of the
University of California. Manages and directs the UCOP Ombuds
Office in providing confidential, independent, informal and
impartial conflict resolution services to the UCOP community in
compliance with professional standards of practice and code of
ethics and serves as a system-wide coordinator of campus systemic
issues. Responsible for program administration and management,
including establishing priorities, goals, objectives, and work
plans, delegating assignments to subordinates, and directing
resources. Having wide-ranging experience, uses concepts in
conflict resolution and campus objectives to resolve the most
complex issues with campus-wide impact. Works on most complex
issues with little or no campus precedent where analysis of
situations or data requires an in-depth evaluation of variable
factors. Exercises judgment in selecting methods, techniques and
evaluation criteria for obtaining results. Internal and external
contacts often pertain to campus plans and objectives. Is
considered a subject matter expert on campus and often recognized
as an expert externally in the industry. Responsibilities Program
- Establishes, manages and directs the Ombuds Office in providing
confidential, independent, informal and impartial conflict
resolution services to the OP campus community.
- Manages the most difficult, complex or politically sensitive
cases with little or no precedent where analysis of situations or
data requires an in-depth evaluation of variable factors.
- Utilizing conflict resolution and mediation techniques and
skills, works with individuals and/or groups to present a range of
options to resolve conflicts and disputes that impact their
professional and personal lives, including complex and/or difficult
- Coaches individuals on communication skills, giving feedback,
using non-defensive language, presenting detailed and coherent
information, being proactive and exploring best and worst case
- Assists in clarifying location policies and procedures and how
to navigate the organizational hierarchy.
- Serves as institutional resource to other offices at UCOP for
resolving complaints and disputes.
- Establishes and maintains effective working relationships at
all levels of administration (including President's Cabinet
Officers, Officers of the Regents, Vice Presidents, Vice Provosts
and Directors) on issues identified through casework.
- Makes recommendations for institutional policy and/or
procedural changes for clarity and improvement.
- Responsible for program administration and/or management and
independently establishes priorities, goals and objectives, and
develops outreach activities and training on conflict
- Provides annual reports, including recommendations for
institutional policy and/or procedural changes.
- Ensures adherence to the International Ombudsman Association
Standards of Practice and Code of Ethics.
- Collaborates and facilitates communication amongst Ombuds
Office locations throughout the UC system to identify and report
systemwide trends and issues.
- Assess systemwide climate, faculty/staff/student satisfaction
- Provide feedback throughout the system to improve collaboration
between UCOP and the campuses.
- Advocate for systemic change when appropriate to improve campus
climate; and recommend changes in policy and procedures.
- Ensures consistency in reporting on overall activities.
- Management skills including personnel and budget
- Expert knowledge of conflict resolution and mediation
techniques, methods and principles, and expert skill in developing
effective options for conflict resolution.
- Expert knowledge of applicable laws, rules, regulations and/or
policies and procedures, research methods, techniques, and/or
sources of information.
- Knowledge of management principles, concepts and best
practices, including skill in establishing, setting and
implementing the vision, program direction, goals and objective for
the Office of the Ombudsperson.
- Skill to ensure adherence to strict standards of practice and
ethical conduct, including the International Ombudsman Association
Standards of Practice and Code of Ethics.
- Expert interpersonal communication skills, including effective
listening skills, discernment, empathy and sensitivity; expert
critical thinking, analytical and problem-solving skills.
- Strong leadership, management and collaboration skills.
- Expert presentation skills and skills in developing and
delivering effective training programs and presentations.
- Skill to identify systemic issues and recommend change; skill
to work collaboratively to build and sustain highly effective and
positive relationships at all organizational levels in order to
promote systemic change.
- Demonstrated skills working with diverse populations, across
multiple dimensions including race, ethnicity, gender, sexual
orientation, gender identity, ability, and organizational
hierarchy. High degree of emotional intelligence to interact with
diverse colleagues and visitors on highly sensitive and complex
matters; ability to assess one's own behaviors and the impact they
have on others. Preferred Qualifications
- Comprehensive knowledge and understanding of the Office of the
President, its resources, infrastructure, organization, goals,
vision and mission. Extensive experience providing organizational
ombuds services to university or college employees.
- 6+ years of supervisory/management and ombuds/conflict
resolution experience Education
- Bachelors degree in related area and/or equivalent
- Advanced ombuds professional training preferred
- Advanced mediation training preferred
- Advanced degree preferred SALARY AND BENEFITS Salary:
Commensurate with experience Benefits: For information on the
comprehensive benefits package offered by the University visit: --
Benefits of Belonging ADDITIONAL INFORMATION HOW TO APPLY Please be
prepared to attach a cover letter and resume with your application.
The first review date for this job is October 17, 2020 . The
position will be open until filled. Smoke Free Work Environment:
The University of California, Office of the President, is smoke
&--tobacco-free as of January 1, 2014. -- UC Smoke & Tobacco
Free Policy EEO STATEMENT The University of California, Office of
the President, is an Equal Opportunity/Affirmative Action Employer.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, age or protected
veteran status. EEO/AA Employer UC Nondiscrimination Policy The
University of California, Office of the President, strives to make
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Keywords: University of California, Oakland , OMBUDS OFFICER, OFFICE OF THE PRESIDENT, Executive , Oakland, California
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