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Lead Project Manager (Onboarding)

Company: Marqeta, Inc.
Location: Oakland
Posted on: February 25, 2021

Job Description:

Named as a Forbes Fintech 50 the last two years in a row, Marqeta powers innovative payment solutions for many of the apps and services you enjoy daily. Our modern card issuing platform, open API, and advanced analytics provide unprecedented control for companies to issue cards, authorize transactions and manage payment operations in real-time. We are a team of industry experts and technology innovators who take a dynamic approach to solving challenging problems. We power possibilities for our customers by bringing the best talent together in an open and collaborative work environment that rewards creativity and perseverance. Marqeta is proud of its Oakland roots and Denver growth plans and strives to build a global team as diverse as the markets we serve, staying true to our values: Connect the Customer, Everyone Belongs, Marqeta Cares, Lead Innovation, Deliver Results, Quality First and Build One Marqeta. We are not expecting any single candidate to meet all job requirements listed below, so please apply. It's an exciting time to join Marqeta. As we grow, your career and opportunities will grow as well. Position Summary Marqeta is looking for experienced, customer-facing project managers to work with our customers, payment networks, banks, vendors, and multiple cross-functional teams to ensure our customers' programs are delivered successfully. You will work with some of the world's most innovative companies to get Marqeta's modern card issuing tools and infrastructure in place. And then you'll keep managing those customers to ensure everything is working perfectly. You will build relationships with our customers and will spend time with them learning how our tools are integrated into what they do to delight their customers. You will also develop deep relationships within Marqeta to ensure we're doing all we can to get our customers where they need to be quickly, predictably, and reliably. You'll resolve customer challenges and you'll work through escalations. You will watch for potential risks like a hawk, and have mitigation plans in place to handle unexpected events as we race to the finish line. You'll communicate often and openly. You'll be comfortable in a technical environment - our products are pretty technical, so you should be too. Our customers are global and so are we. You'll have the chance to work with customers in a variety of markets as we continue to expand what we do, where we do it, and who we work with. If you're highly organized, a great communicator, self-motivated, smart, and fun, and you enjoy challenges and love to solve problems, let us know! We're innovative and creative, and so are our customers. If that's you, read on! Primary Responsibilities This role is about leading complex projects for our large and enterprise customers and working across multiple cross-functional teams, to ensure our customers' programs are successfully delivered. Here's some key expectations:

  • Customer Focus: You have an incredible passion around making sure to always exceed our customer's expectations. You push yourself, and the entire project team, to ensure our customers are successful, and have high regards for Marqeta's service.
  • Problem Solver: You enjoy problem solving, and always thinking outside of the box to find creative solutions to challenges. When things get tough, that's when you excel and rise to meet any obstacle, and getting things done! You will use your experience leading large, complex projects to know when problems might surface, and stay ahead of it with a plan, so programs are delivered as expected.
  • Know the Tech and Non-Tech: You have a strong background in API applications and are comfortable working in a technical environment, where you are the bridge between technical teams and technical/non-technical teams.You will come up to speed on Marqeta's capabilities, non-technical processes, the unique features and customer benefits our platform offers, and are able to speak with confidence, knowledge, and credibility about many topics.
  • Project Management Master: You will use your advanced project management skills to meet the unique challenges of enterprise projects including complex requirements, multiple work streams, risks to timelines and executive reporting to ensure we deliver what we promise, when we promise it.
  • Transparency and Communication: You are focused on both tactical and executive communication of milestones, work streams and risks to the timeline, so all teams and levels are tightly connected and know what's already happened and what's happening next. You will be generous with your time and energy, to your customers and your team. Requirements In addition to proven ability to manage cross functional projects, we're on the hunt for the following attributes:
    • 7+ years experience in customer-facing large-scale, enterprise project delivery/management roles
    • Bachelor's Degree preferred or equivalent combination of education and experience
    • Strong interest in, or understanding of, the payments ecosystem, with a particular focus on card issuing--
    • Great organizational skills. Proven ability to prioritize, manage, and deliver multiple, complex projects on time
    • Highly self-motivated and feels at home working aggressive schedules
    • Able to build strong working relationships across multiple teams
    • At home and at ease with technology, product, legal, B2B technology applications and how technology platforms serve customer businesses
    • Superior communication skills (interpersonal, verbal, presentation written, email)
    • Positive attitude, team player, adaptable, resourceful, and self-starter who is able to work independently
    • A person of strong character and integrity, who contributes to Marqeta's unique culture
    • Background in API applications and technical environments
    • Rich suite of benefit plans; employee premiums paid 100%
    • Flexible Time Off--
    • Full paid Parental Leave
    • 401k plan with a Company match
    • Competitive pay
    • Meaningful equity
    • Monthly stipend--
    • Bi-annual "Hack Week" to support and reward innovation
    • Open, transparent culture that includes All Hands meetings, Lunch-and-Learns, all-company offsites, etc.
    • Access to corporate gym membership rates, other discounts and employee perks
    • Fully stocked kitchen, catered lunches twice a week, breakfast on Fridays and more! As part of our dedication to the diversity of our workforce, Marqeta is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, gender, gender identity, gender expression, sexual orientation, age, physical or mental disability, medical condition, marital/domestic partner status, military and veteran status, genetic information or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. If hired, can you provide evidence of legal eligibility to work in the U.S.? --*
      -- U.S. Equal Opportunity Employment Information (Completion is voluntary) Individuals seeking employment at Marqeta are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. Gender Please select Are you Hispanic/Latino? Please select Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Veteran Status Please select Form CC-305 OMB Control Number 1250-0005 Expires 05/31/2023 Voluntary Self-Identification of DisabilityWhy are you being asked to complete this form? We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years. Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability? You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to:
      • Autism
      • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
      • Blind or low vision
      • Cancer
      • Cardiovascular or heart disease
      • Celiac disease
      • Cerebral palsy
      • Deaf or hard of hearing
      • Depression or anxiety
      • Diabetes
      • Epilepsy
      • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
      • Intellectual disability
      • Missing limbs or partially missing limbs
      • Nervous system condition for example, migraine headaches, Parkinson's disease, or Multiple sclerosis (MS)
      • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression Disability Status Please select 1 Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Keywords: Marqeta, Inc., Oakland , Lead Project Manager (Onboarding), Executive , Oakland, California

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