Community Management Intern
Company: Walgreens
Location: Oakland
Posted on: April 10, 2021
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Job Description:
Job Objectives * Learn to provide an extraordinary customer
experience in retail store setting.* Completes product returns,
order voids, customer refunds, cash drops to the safe, and provides
change as requested to cash registers.* Models and delivers a
distinctive and delightful customer experience. Job
Responsibilities/Tasks Customer Experience * Engages customers and
patients by greeting them and offering assistance with products and
services. Resolves customer issues and answers questions to ensure
a positive customer experience.* Models and shares customer service
best practices with all team members to deliver a distinctive and
delightful customer experience, including interpersonal habits
(e.g., greeting, eye contact, courtesy, etc.) and Walgreens service
traits (e.g., offering help proactively, identifying needs,
servicing until satisfied, etc.). Operations * Learn from store,
pharmacy, district manager, competitors and customers/patients*
Engage in a kick-off and day of service activity* Responsible and
accountable for registering all related sales on assigned cash
register, including records of scanning errors, price
verifications, items not on file, price modifications, and voids.*
Assists manager or assistant store manager in reviewing order
exceptions on order release day and assists in reverse logistics
(e.g., 1506, returns, empty package).* Learns to analyze inventory
trends and supervises inventory management, including ordering
items, keeping stock, and liquidating stock and leveraging company
resources to avoid outs and overstock.* Assists manager or
assistant store manager in evaluating and developing displays,
including promotional, seasonal, super structures, and sale
merchandise. Completes resets and revisions.* Engage in weekly
meetings with store manager or pharmacy manager* Responsible for
basic department pricing and making daily price changes; ensures
proper signage is displayed at the store to support accurate
pricing of products. Ensures any additional pricing tasks related
to local regulations and/or regulatory compliance programs are
completed accurately and within the required time frame.* Assists
with exterior and interior maintenance by ensuring clean, neat,
orderly store condition and appearance, including requesting store
or system repairs as required in manager absence, or as requested
by manager.* Assists with separation of food items (e.g., raw foods
from pre-cooked) and product placement as specified by
policies/procedures (e.g., raw and frozen meats on bottom shelves).
For consumable items, assists in stock rotation, using the first
in, first out method and restock outs.* Has working knowledge of
store systems and store equipment.* Receives exposure to the
analysis of financial & performance data for the store, pharmacy
and clinic and to the analysis of asset protection data and action
plans to reduce loss.* Ensures compliance with state and local laws
regarding regulated products (e.g., alcoholic beverages and tobacco
products).* Work as a group to complete the Intern Team Challenge
and present to area, district and store leaders* Complies with all
company policies and procedures; maintains respectful relationships
with coworkers.* Complete evaluation of internship program upon
completion.* Completes special assignments and other tasks as
assigned. Training & Personal Development * Attends training and
completes E-learnings and special assignments requested by
Manager.* Shadow district leader for the specified time
Communications * Reports customer complaints to management.*
Assists Store Manager in planning and attending community events.
Basic Qualifications * Should be a Student beginning or completing
Senior year towards a Bachelor's degree* Must be fluent in reading,
writing, and speaking English. (Except in Puerto Rico)* Willingness
to work flexible schedule, including evening and weekend hours.
Preferred Qualifications * Prefer the knowledge of store inventory
control. An Equal Opportunity Employer, including
disability/veterans. The following information is applicable to
Colorado only, in accordance with the Colorado Pay Equity Act. In
Colorado, an employee in this position can expect a salary/hourly
rate between $14.00 and $18.00 depending on experience, seniority,
geographic locations, and other factors permitted by law. To review
the available benefits, please click here:
jobs.walgreens.com/benefits .Walgreens will provide applicants in
other states with information related to the positions, to the
extent required by state or local law, by calling
1-866-967-5492
Keywords: Walgreens, Oakland , Community Management Intern, Executive , Oakland, California
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