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Principal, Change Management Lead

Company: Blue Shield of California
Location: Oakland
Posted on: April 10, 2021

Job Description:

Blue Shield of--California's Organizational Development and Learning team--focuses on programs that develop great leaders from within. We also own the employee engagement strategy and execute the measurement that tells us how we are doing to achieve our goal of becoming a great place to work. Additionally, we enable enterprise-wide transformation through strategic change management initiatives.-- The Principal, Change Management Lead--for Growth & Health Solutions will support integration of Blue Shield of CA's matrix operating model across lines of business, delivery partners and functions to ensure BSC meets desired business and people outcomes for employees, providers, members and communities. Growth & Health Solutions represents Blue Shield of CA's largest business area, encompassing our commercial and consumer markets, customer care & marketing, IT, transformation & operations, and healthcare quality & affordability. Responsibilities

  • Serve as the change lead for select priorities in Growth & Health Solutions with significant strategic impact and complexity
  • Orchestrate overall change strategy and partner across Blue Shield roles (e.g. HRBPs, Internal Communications, PMO, Readiness Leads) to facilitate organizational change and deliver a seamless client experience
  • Amplify and accelerate ability to meet desired business and people outcomes of each priority
  • Foster organizational agility through engagements in Growth & Health Solutions to more readily adapt in a continually-changing environment
  • Serve as a strategic change advisor for senior leadership across Growth & Health Solutions
  • Serve as a thought leader and change partner to leaders, the VPs of HR, Growth & Health Solutions and broader network of HR Business Partners, Internal Communications and other stakeholders
  • Offer industry and Blue Shield of CA best practices, tools and resources for a variety of needs across Growth & Health Solutions; act as a capability coach around a variety of challenges
  • Establish standards for Change Management at Blue Shield of CA, leveraging internal/external practices, contributing to lessons learned, developing standard tools and resources, and engaging in the broader community of change practitioners. Knowledge and Experience
    • Business Acumen: ability to understand business strategy and translate to people-oriented plans; knowledge of the business environment of the healthcare industry and/or healthcare plans preferred
    • Thought Leadership: knowledge of the dynamics and principles of change at the individual, team and organizational levels
    • Cultural Awareness: cultural competence and ability to understand and leverage the diversity of different cultures, behaviors, and norms
    • Empathy: ability to empathize with others, seek understanding and lead with questions to catalyze learning in others
    • Client Orientation: strong customer service orientation and professionalism to build a lasting brand for the practice of Change Management
    • Systems Thinking: ability to "connect the dots" between organizations and initiatives and work on change platforms
    • Communications: effective communicator, including the design and delivery of effective and impactful presentations
    • Facilitation: strong facilitation skills to engage across diverse teams, in both in-person and virtual formats
    • Project Management: project management skills, including ability to manage large, collaborative teams
    • Research Orientation: research orientation to apply best practices and evidence-based approaches to change
    • Diagnostic Skills: ability to break down complex challenges, identify root causes, and structure targeted recommendations
    • Creativity: demonstrated capability to develop creative solutions that engage hearts and minds through change
    • Adaptability: capability to rapidly learn, make quick decisions, and pivot as needed
    • Functional Breadth: ability to fluidly apply knowledge from multiple related disciplines in large-scale change such as communications, adult learning, leadership development, org design and design thinking
    • Experiential Breadth: demonstrated experience supporting a variety of changes (operating model, organization design, systems implementations, M&A, etc.)
    • Master's level degree in Organizational Development or related discipline, or equivalent experience (10+ years of prior relevant experience).
    • Certification and fluency in a variety of change models & methodologies (e.g. Prosci, ACMP, AIM, Kotter, GE)
    • Experience leading large-scale transformation projects across an entire enterprise (cross-functional, cross-business) from initiation through sustainment Additional Information
      • About Company: At Blue Shield of California we are parents, leader, students, visionaries, heroes, and providers. Everyday we come together striving to fulfill our mission, to ensure all Californians have access to high-quality health care at a sustainably affordable price. For more than 80 years, Blue Shield of California has been dedicated to transforming health care by making it more accessible, cost-effective, and customer-centric. We are a not-for-profit, independent member of the Blue Cross Blue Shield Association with 6,800 employees, more than $20 billion in annual revenue and 4.3 million members. The company has contributed more than $500 million to Blue Shield of California Foundation since 2002 to have a positive impact on California communities. Blue Shield of California is headquartered in Oakland, California with 18 additional locations including Sacramento, Los Angeles, and San Diego. We're excited to share Blue Shield of California has received awards and recognition for - LGBT diversity, quality improvement, most influential women in corporate America, Bay Area's top companies in volunteering & giving, and one of the world's most ethical companies. Here at Blue Shield of California, we're striving to make a positive change across our industry and the communities we live in - Join us!
      • EEO Footer: External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.
      • Requisition ID: 2100193
      • Posting Date: Feb 24, 2021
      • Schedule: Full-time My Profile Create and manage profiles for future opportunities. --- Oakland, California, United States of America --- Oakland, California, United States of America --- Oakland, California, United States of America If you have a disability and need assistance applying for a position with Blue Shield of California, call RehabWest, Inc. at (760)759-7500.

Keywords: Blue Shield of California, Oakland , Principal, Change Management Lead, Executive , Oakland, California

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