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Customer Success Manager

Company: Marqeta, Inc.
Location: Oakland
Posted on: November 19, 2021

Job Description:

Named as a Forbes Fintech 50 the last two years in a row, Marqeta powers innovative payment solutions for many of the apps and services you enjoy daily. Our modern card issuing platform, open API, and advanced analytics provide unprecedented control for companies to issue cards, authorize transactions and manage payment operations in real-time. We are a team of industry experts and technology innovators who take a dynamic approach to solving challenging problems. We power possibilities for our customers by bringing the best talent together in an open and collaborative work environment that rewards creativity and perseverance. Marqeta is proud of its Oakland roots and strives to build a global team as diverse as the markets we serve, staying true to our values: Connect the Customer, Everyone Belongs, Marqeta Cares, Lead Innovation, Deliver Results, Quality First and Build One Marqeta. We are not expecting any single candidate to meet all job requirements listed below, so please apply. It's an exciting time to join Marqeta. As we grow, your career and opportunities will grow as well. Position Summary As a Customer Success Manager at Marqeta, you'll manage a portfolio of our fast growing start-ups and innovators to support growth targets. The Customer Success team collaborates closely with many groups in the organization, acting as experts on Marqeta's platform and trusted advisors to help our customers leverage our technology to drive growth. When you join the Customer Success team, you will lead initiatives such as helping a fast-growing start-up develop a B2B sales plan, partnering with the card networks to develop channel strategies for your customers, providing in-depth analysis of volume trends to provide insight for new growth initiatives, or celebrating the launch of a key new product feature that you pushed forward. No day is the same in this role, as the Customer Success team is key to working across our partners, customers, and organization to drive innovation in the industry. Primary Responsibilities This role performs a range of strategically essential activities - here are a few of them:

  • Curious Questioner: Your passion for knowledge and learning drives you to constantly dig deeper to understand your customers, Marqeta, our technology, and the industry in general.
  • Thoughtful Challenger: As a trusted partner leading with insights, you push yourself, the team, and your customers to think outside of the box and find creative solutions to strategic challenges.
  • Numbers Fanatic: When going after growth targets, you don't sit around and wait for things to happen. You model, plan, and monitor a path to growth based on the right data.
  • Strategic Connector: Our customers and partners rely deeply on the expertise and knowledge of the Customer Success team. You excel at supporting cross-functional efforts and love connecting people and ideas to drive innovation.
  • Revenue Overachiever: You love charting a path to ambitious growth targets and hitting them.--
  • FinTech Guru:--You already have deep knowledge of disruption in the financial services industry or possess a strong desire to learn the ropes while working with the top innovators in the space.-- Requirements
    • 5+ years of experience in a customer-facing role responsible for revenue achievements in customer success, relationship management or account management
    • Experience in payments or financial technology is essential, as is the ability to grasp complex products and articulate confidently to customers.
    • Proven track record of achieving revenue and growth targets.
    • Possess unique analytical skills, project management and creative problem-solving skills.
    • Stellar ability to influence others in a matrix environment, gaining buy-in at multiple levels across the organization.
    • Ability to prioritize, manage, and deliver on multiple projects simultaneously; highly motivated and able to work against aggressive schedules.
    • Positive attitude, team player, adaptable, resourceful, and self-starter who is able to work independently.
    • This role is responsible for managing our 'Emerging' segment of customers, an exciting portfolio of fin-tech start-ups and scale-ups with significant opportunity for growth
    • Bachelor's Degree preferred or equivalent combination of education and experience.
    • Rich suite of benefit plans; employee premiums paid 100%
    • Flexible Time Off--
    • Full paid Parental Leave
    • 401k plan with a Company match
    • Competitive pay
    • Meaningful equity
    • Monthly stipend--
    • Bi-annual "Hack Week" to support and reward innovation
    • Open, transparent culture that includes All Hands meetings, Lunch-and-Learns, all-company offsites, etc.
    • Access to corporate gym membership rates, other discounts and employee perks
    • Fully stocked kitchen, catered lunches twice a week, breakfast on Fridays and more! As part of our dedication to the diversity of our workforce, Marqeta is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant, candidate, or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, gender, gender identity, gender expression, sexual orientation, age, physical or mental disability, medical condition, marital/domestic partner status, military or veteran status, genetic information or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. If hired, can you provide evidence of legal eligibility to work in the U.S.? --*
      -- U.S. Equal Opportunity Employment Information (Completion is voluntary) Individuals seeking employment at Marqeta are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. Gender Please select Are you Hispanic/Latino? Please select Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Veteran Status Please select Form CC-305 OMB Control Number 1250-0005 Expires 05/31/2023 Voluntary Self-Identification of DisabilityWhy are you being asked to complete this form? We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years. Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability? You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to:
      • Autism
      • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
      • Blind or low vision
      • Cancer
      • Cardiovascular or heart disease
      • Celiac disease
      • Cerebral palsy
      • Deaf or hard of hearing
      • Depression or anxiety
      • Diabetes
      • Epilepsy
      • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
      • Intellectual disability
      • Missing limbs or partially missing limbs
      • Nervous system condition for example, migraine headaches, Parkinson's disease, or Multiple sclerosis (MS)
      • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression Disability Status Please select 1 Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Keywords: Marqeta, Inc., Oakland , Customer Success Manager, Executive , Oakland, California

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