Assistant Manager, Visitor Services
Posted on: January 16, 2022
We are seeking an experienced and outstandingAssistantManagerfor
our Visitor Services (Frontline) Department. If you are ready to
join a team of passionate curiosity-driven individuals and make a
difference, the Exploratorium wants to talk to you!
The Visitor Services Assistant Manager is a multi-department
position responsible for supervising daily operations of ticketing,
retail and membership. The position is responsible for staff
supervision and morale, fiscal responsibilities and sales growth.
The ideal candidate will have the ability to work collaboratively
with multiple departments, possess exceptional leadership abilities
and customer service skills, technical aptitude with point of sale
systems, excellent organizational, analytical, marketing and public
relations talents. The ideal candidate will also demonstrate a
proven ability to analyze and solve problems, establish and meet
goals, set priorities, handle diverse responsibilities and
deadlines, and manage an eclectic, energetic staff.
BA/BS degree or a minimum of 5 years of experience preferably in
the hospitality/retail industry or an attendance-based
Minimum 2 years supervisory experience required
Must be available to work shifts that include weekend, evening and
Must be available to work on site at the Exploratorium , in shared
indoor and outdoor spaces with staff and museum visitors (including
Diplomatic and decisive leader with excellent organizational and
time management skills
Demonstrated experience in front line customer relations and
Excellent organizational, interpersonal and communication
Previous experience with Siriusware or other ticketing system
Demonstrated customer service experience and previous cash handling
English proficiency required; bilingual skills an asset (Spanish or
Cantonese a plus)
Be or be willing to become First Aid/CPR certified and maintain
Able to move from place to place which may include standing and/or
walking for extended periods of time; lift and carry up to 75
pounds short distances
This position is open until filled
HOW TO APPLY
This is a regular, full-time (37.5 hours per week), non-exempt
position that includes benefits. Please, no phone calls in regards
to this job. We offer a competitive wage and benefits package
including medical, dental, and vision plans, and accrued sick time
& personal time off.
To apply, please visit the Exploratorium job page.
The Exploratorium is committed to the health and safety of our
staff and visitors, and will be following all guidelines in
accordance with the health department, as well as state/city/local
ordinances in response to COVID-19. This position will require
working on site in both our indoor and outdoor spaces, and will
involve contact with both the general public as well as other
staff. Staff will be provided with appropriate PPE as well as
training and resources to promote safe working practices.
The Exploratorium is proud to be an Equal Opportunity Employer and
values diversity, inclusion and respect. We welcome and strongly
encourage applicants from all backgrounds. All qualified applicants
will receive consideration for employment.
Keywords: Exploratorium, Oakland , Assistant Manager, Visitor Services, Executive , Oakland, California
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