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Assistant Manager, Visitor Services

Company: Exploratorium
Location: Oakland
Posted on: January 16, 2022

Job Description:


We are seeking an experienced and outstandingAssistantManagerfor our Visitor Services (Frontline) Department. If you are ready to join a team of passionate curiosity-driven individuals and make a difference, the Exploratorium wants to talk to you!

The Visitor Services Assistant Manager is a multi-department position responsible for supervising daily operations of ticketing, retail and membership. The position is responsible for staff supervision and morale, fiscal responsibilities and sales growth. The ideal candidate will have the ability to work collaboratively with multiple departments, possess exceptional leadership abilities and customer service skills, technical aptitude with point of sale systems, excellent organizational, analytical, marketing and public relations talents. The ideal candidate will also demonstrate a proven ability to analyze and solve problems, establish and meet goals, set priorities, handle diverse responsibilities and deadlines, and manage an eclectic, energetic staff.


BA/BS degree or a minimum of 5 years of experience preferably in the hospitality/retail industry or an attendance-based environment
Minimum 2 years supervisory experience required
Must be available to work shifts that include weekend, evening and holiday hours
Must be available to work on site at the Exploratorium , in shared indoor and outdoor spaces with staff and museum visitors (including during Covid-19).
Diplomatic and decisive leader with excellent organizational and time management skills
Demonstrated experience in front line customer relations and complaint resolution
Excellent organizational, interpersonal and communication skills
Previous experience with Siriusware or other ticketing system preferred
Demonstrated customer service experience and previous cash handling experience required
English proficiency required; bilingual skills an asset (Spanish or Cantonese a plus)
Be or be willing to become First Aid/CPR certified and maintain certification
Able to move from place to place which may include standing and/or walking for extended periods of time; lift and carry up to 75 pounds short distances


This position is open until filled


This is a regular, full-time (37.5 hours per week), non-exempt position that includes benefits. Please, no phone calls in regards to this job. We offer a competitive wage and benefits package including medical, dental, and vision plans, and accrued sick time & personal time off.

To apply, please visit the Exploratorium job page.


The Exploratorium is committed to the health and safety of our staff and visitors, and will be following all guidelines in accordance with the health department, as well as state/city/local ordinances in response to COVID-19. This position will require working on site in both our indoor and outdoor spaces, and will involve contact with both the general public as well as other staff. Staff will be provided with appropriate PPE as well as training and resources to promote safe working practices.

The Exploratorium is proud to be an Equal Opportunity Employer and values diversity, inclusion and respect. We welcome and strongly encourage applicants from all backgrounds. All qualified applicants will receive consideration for employment.

Keywords: Exploratorium, Oakland , Assistant Manager, Visitor Services, Executive , Oakland, California

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