Product Manager, Principal

Company: Blue Shield Of California
Location: Oakland
Posted on: May 10, 2022

Job Description:

At Blue Shield of California we are parents, leader, students, visionaries, heroes, and providers. Everyday we come together striving to fulfill our mission, to ensure all Californians have access to high-quality health care at a sustainably affordable price. For more than 80 years, Blue Shield of California has been dedicated to transforming health care by making it more accessible, cost-effective, and customer-centric. We are a not-for-profit, independent member of the Blue Cross Blue Shield Association with 6,800 employees, more than $20 billion in annual revenue and 4.3 million members. The company has contributed more than $500 million to Blue Shield of California Foundation since 2002 to have a positive impact on California communities. Blue Shield of California is headquartered in Oakland, California with 18 additional locations including Sacramento, Los Angeles, and San Diego. Were excited to share Blue Shield of California has received awards and recognition forLGBT diversity, quality improvement, most influential women in corporate America, Bay Areas top companies in volunteering & giving, and one of the worlds most ethical companies. Here at Blue Shield of California, were striving to make a positive change across our industry and the communities we live inJoin us!Description:Blue Shield of California's mission is to ensure all Californians have access to high-quality health care at a sustainably affordable price. We are transforming health care in a way that truly serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience. To fulfill our mission, we must ensure a diverse, equitable, and inclusive environment where all employees can be their authentic selves and fully contribute to meet the needs of the multifaceted communities we serve. Our comprehensive approach to diversity, equity, and inclusion combines a focus on our people, processes, and systems with a deep commitment to promoting social justice and health equity through our products, business practices, and presence as a corporate citizen. Blue Shield has received awards and recognition for being a certified Great Place to Work, best place to work for LGBTQ equality, leading disability employer, one of the best companies for women to advance, Bay Area's top companies in volunteering & giving, and one of the world's most ethical companies. Here at Blue Shield of California, we are striving to make a positive change across our industry and the communities we live in - join us! Your Role The Digital Access to Care team is responsible for partnering with various stakeholders to build, refine and execute for our web/mobile Find a Doctor and search experiences . The Digital Product Manager, Consultant will report to the Access to Care Manager, Digital Product Management . In this role you will help define the short-term and long-term product roadmap. You will work with cross-functional teams in a fast paced, agile environment and will be responsible for managing product development deliverables such as requirements documentation, analytics, design reviews, implementation, and delivery . Your Work In this role, you will: Mentor, create, and manage ongoing key personas development for product areas Mentor, determine, and analyze KPIs at a product level to establish experience success, failures and next steps through iteration Conduct secondary market research Write and review detailed user stories and acceptance criteria covering multiple user-types Utilize tools for basic analytics to inform product decisions and show measurable outcomes of product releases Communicate user needs hypothesis to ensure desired product outcomes Understand and drive User Research, UX to design and craft quality experiences Articulate business goals, strategies, and logic across broad internal and external audiences in an approachable way Create and deliver clear and compelling presentations to all levels of leadership Perform as a product area SME to educate others of product, including partnering with executive stakeholders Qualifications: Your Knowledge and Experience Requires a bachelor's degree in business, finance, economics, public health, or information technology Requires at least 8 years of experience in product management consulting or entrepreneurship Requires the ability to lead and manage cross-functional teams without authority Self-starter with ability to work effectively in ambiguity Able to identify and articulate operating model opportunities and drive evolution Outstanding public speaking and presentation skills, including written communication Prior experience developing search products; using Elastic a plus Our Values Honest . We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short Human . We strive to be our authentic selves, listening and communicating effectively, and showing empathy towards others by walking in their shoes Courageous . We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals

Keywords: Blue Shield Of California, Oakland , Product Manager, Principal, Executive , Oakland, California