Product Manager, Principal
Company: Blue Shield Of California
Location: Oakland
Posted on: May 10, 2022
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Job Description:
At Blue Shield of California we are parents, leader, students,
visionaries, heroes, and providers. Everyday we come together
striving to fulfill our mission, to ensure all Californians have
access to high-quality health care at a sustainably affordable
price. For more than 80 years, Blue Shield of California has been
dedicated to transforming health care by making it more accessible,
cost-effective, and customer-centric. We are a not-for-profit,
independent member of the Blue Cross Blue Shield Association with
6,800 employees, more than $20 billion in annual revenue and 4.3
million members. The company has contributed more than $500 million
to Blue Shield of California Foundation since 2002 to have a
positive impact on California communities. Blue Shield of
California is headquartered in Oakland, California with 18
additional locations including Sacramento, Los Angeles, and San
Diego. Were excited to share Blue Shield of California has received
awards and recognition forLGBT diversity, quality improvement, most
influential women in corporate America, Bay Areas top companies in
volunteering & giving, and one of the worlds most ethical
companies. Here at Blue Shield of California, were striving to make
a positive change across our industry and the communities we live
inJoin us!Description:Blue Shield of California's mission is to
ensure all Californians have access to high-quality health care at
a sustainably affordable price. We are transforming health care in
a way that truly serves our nonprofit mission by lowering costs,
improving quality, and enhancing the member and physician
experience. To fulfill our mission, we must ensure a diverse,
equitable, and inclusive environment where all employees can be
their authentic selves and fully contribute to meet the needs of
the multifaceted communities we serve. Our comprehensive approach
to diversity, equity, and inclusion combines a focus on our people,
processes, and systems with a deep commitment to promoting social
justice and health equity through our products, business practices,
and presence as a corporate citizen. Blue Shield has received
awards and recognition for being a certified Great Place to Work,
best place to work for LGBTQ equality, leading disability employer,
one of the best companies for women to advance, Bay Area's top
companies in volunteering & giving, and one of the world's most
ethical companies. Here at Blue Shield of California, we are
striving to make a positive change across our industry and the
communities we live in - join us! Your Role The Digital Access to
Care team is responsible for partnering with various stakeholders
to build, refine and execute for our web/mobile Find a Doctor and
search experiences . The Digital Product Manager, Consultant will
report to the Access to Care Manager, Digital Product Management .
In this role you will help define the short-term and long-term
product roadmap. You will work with cross-functional teams in a
fast paced, agile environment and will be responsible for managing
product development deliverables such as requirements
documentation, analytics, design reviews, implementation, and
delivery . Your Work In this role, you will: Mentor, create, and
manage ongoing key personas development for product areas Mentor,
determine, and analyze KPIs at a product level to establish
experience success, failures and next steps through iteration
Conduct secondary market research Write and review detailed user
stories and acceptance criteria covering multiple user-types
Utilize tools for basic analytics to inform product decisions and
show measurable outcomes of product releases Communicate user needs
hypothesis to ensure desired product outcomes Understand and drive
User Research, UX to design and craft quality experiences
Articulate business goals, strategies, and logic across broad
internal and external audiences in an approachable way Create and
deliver clear and compelling presentations to all levels of
leadership Perform as a product area SME to educate others of
product, including partnering with executive stakeholders
Qualifications: Your Knowledge and Experience Requires a bachelor's
degree in business, finance, economics, public health, or
information technology Requires at least 8 years of experience in
product management consulting or entrepreneurship Requires the
ability to lead and manage cross-functional teams without authority
Self-starter with ability to work effectively in ambiguity Able to
identify and articulate operating model opportunities and drive
evolution Outstanding public speaking and presentation skills,
including written communication Prior experience developing search
products; using Elastic a plus Our Values Honest . We hold
ourselves to the highest ethical and integrity standards. We build
trust by doing what we say we're going to do and by acknowledging
and correcting where we fall short Human . We strive to be our
authentic selves, listening and communicating effectively, and
showing empathy towards others by walking in their shoes Courageous
. We stand up for what we believe in and are committed to the hard
work necessary to achieve our ambitious goals
Keywords: Blue Shield Of California, Oakland , Product Manager, Principal, Executive , Oakland, California
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