Mobile Crisis Program Manager
Company: Bonita House
Posted on: May 15, 2022
Job DescriptionSalary: $98,000 - $100,000 annually DOECOVID-19
considerations:**Bonita House Inc. requires all employees to be
fully vaccinated against COVID-19, and applicants are required to
submit proof of vaccination prior to beginning employment. In
accordance with the law, Bonita House Inc. will consider exemptions
for employees or applicants who cannot be administered the COVID-19
vaccine for medical or religious reasons. Applicants should contact
our HR department if they have questions about this requirement or
wish to request an exemption.**In response to COVID-19, we have
instituted many safeguards to protect our employees by requiring
that all staff and clients be required to wear masks prior to
entering our facility, are COVID symptom screened and contact
traced, we are taking temperature checks daily, and have installed
a clear protective barrier at our front desk. Please note: You may
be required to take a COVID-19 test prior to entering the
facility.Location: Hybrid in person and remote, locations are in
Alameda County and include BHI and FALCK sites Bonita House, Inc.
(BHI) is a well-respected nonprofit mental health agency with
multiple sites in Alameda County and an operating budget of $10
million. It was founded in 1971. BHI is also a social
rehabilitation agency providing a full range of Medi-Cal services
to adults with co-occurring serious mental health and substance use
disorders. The first of its kind in Alameda County,
the Community Assessment and Transport Team (CATT) Program was
developed in collaboration with Alameda County Behavioral Health
Services, Alameda County Emergency Medical Services, Falck
Ambulance Company and Bonita House, to provide assessment, crisis
management, transportation and referral as appropriate to
individuals presenting behavioral emergencies in the community.
CATT is comprised of an Emergency Medical Technician (EMT) and a
Behavioral Health Clinician who respond to calls of suicide and
self-harm in public settings including assisting individuals who
present as disoriented, delusional and/or exhibiting symptoms of
intoxication. In addition to behavioral health assessment and
de-escalation, the CATT EMT is qualified to provide basic medical
treatment (such as wound care, prevention of infection) to reduce
the need for hospitalization care and decrease the chances of
furthering mental health decompensation. CAT Teams are 100%
field-based and are responsible for utilizing advanced technology
such as laptops, tablets, two way radios, dispatch systems, and
other mobile devices.
Agency Values: Compassion: Committed to caring, dignity, and
kindness Respect: Honor each individual and provide highly ethical
services Progress: Leading the way in creating opportunities to
change for the better Resilience: Channeling hope, building
strengths to successfully recover, adapt and grow Embracing
Differences: Honor and celebrate our diverse communities and
individual uniqueness Bonita House fully supports the Board of
Behavioral Sciences' commitment to protect the consumers of
California through effective enforcement, ensure credibility and
high professional standards through examinations and licensing
requirements, and provide excellent customer service to all its
constituents. Position Summary: Under the general direction of the
Program Director, the Program Manager is responsible for assisting
the Program Director by serving as the day-to-day team leader of
the clinical team including informing and coordinating in real-time
clinical and operational activities. The Manager also works to
implement high level strategic initiatives as directed to, and
train new and existing clinicians in the best practices and
procedures for in-field services Required Qualifications:
- The ideal candidate will be experienced in the field of crisis
management; committed to the practices and principles of Pro-Act
crisis intervention techniques and experienced in working with a
highly diverse community.
- Is experienced as a Crisis Clinician in rapid screening and
assessment, DSM5 Diagnosis and works effectively and efficiently in
- Ability to create and maintain positive relationships with
stakeholders including Alameda County Behavioral Health (ACBH),
Emergency Management Services (EMS), FALCK, Law Enforcement,
Hospital and other CBO personnel.
- Must be an unrestricted California Licensed mental health
provider in good standing, (e.g., LMFT, LCSW, LPCC, Ph.D./PsyD)
with at least 2 years of clinical experience providing assessment,
psychotherapy, and clinical consultation services in a
- Must have experience with Electronic Health Record systems
(e.g., Welligent, Clinicians Gateway, Reddinet)
- Must demonstrate an ability to work both independently and as a
member of CATT.
- Must utilize strong problem solving, critical thinking and
organization skills with the ability to maintain these competencies
- The ability to prioritize effectively and adapt to a myriad of
variables while maintaining clinical, ethical and program
- Maintains professionalism during moments of crisis and stress
and can deescalate situations (both clinical and operational) or
escalate to leadership when needed timely.
- Solid written skills to meet the required standards of
- Strong communication, interpersonal and problem-solving skills
as well as presentation skills.
- Must comply with all legal and ethical mandates including child
and elder abuse reporting, HIPPA, PHI and PII.
- Must be able to meet the Immigration Reform Act of 1986
- Must have valid California Driver's License and a driving
record acceptable by the Agency's insurance company. Essential
- Coordinate day-to-day operations and communications for line
staff including changes to scheduling, coverage issues, team
configuration, and unit availability.
- Liaison regularly between stakeholders to problem-solve in
real-time, then identify pro-active approaches to resolving issues.
Likely resolution opportunities lie between clinicians and EMTs;
teams and PD; EMS/Falck and Bonita House Leadership.
- Act as the clinical point person for front line staff including
providing guidance on crisis intervention, diagnosis, and
- Coordinate and facilitate CATT new hire training and
participate in staff recruitment activities including the initial
interview process, on-boarding readiness and training.
- Assist CATT leadership in developing and facilitating community
development activities, trainings, and stakeholder
- Work a schedule CATT shift with EMT partner in the field.
- Understands Bonita House's strategic vision and finds ways to
implement and execute the vision at the treatment services
- Perform other clinical duties assigned by the Director of
Crisis Services The physical demands described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job. Physical
demands: Constantly have ability to bend and stoop, ability to sit
and stand for extended periods of time, possess hand-eye-foot
coordination and color recognition, good manual dexterity, with the
ability to perform all tasks related to job assignments.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. Additional
demands include: Occasionally: Exposure to infectious
organisms and agents, exposure to toxic chemicals. Frequently:
Physical and emotional stamina, remain in scene and present
for client Constantly: Ability to work as a team member
with staff members and other agencies, legible
documentation, sensory skills to differentiate clinical findings,
visual and auditory acuity. EOE AA M/F/V/Disability: BHI is
committed to providing equal opportunity to all qualified persons
regardless of race, color, citizenship status, national origin,
ancestry, gender, pregnancy, sexual orientation, gender identity or
expression, genetic information, age, religion, creed, physical or
mental disability, marital status, veteran status or any other
characteristic protected by law ("Protected Status").
Keywords: Bonita House, Oakland , Mobile Crisis Program Manager, Executive , Oakland, California
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