Connected Communities Manager

Company: East Bay Community Energy
Location: Oakland
Posted on: June 20, 2022

Job Description:

EBCE is seeking to hire a Connected Communities Manager, reporting to the Senior Manager/Director of Account Services on the Marketing and Account Services team. This position will oversee EBCE's Connected Communities work - programmatic and rate-related efforts aimed at implementing solutions to utility debt and disconnections and supporting disadvantaged and underserved populations within our service territory. This position requires strong collaboration, organization, and project management skills. It also requires a technical understanding of energy use, utility billing, and related regulatory policies. We are looking for someone who is highly organized, has strong attention to detail, and can coordinate and manage activities across multiple projects. Position Details Essential Duties and ResponsibilitiesProgram Management: Lifecycle project management of utility debt repayment plans, green tariffs, and customer cost-reduction programs. Efforts may begin at participation in regulatory working groups with the California Public Utilities Commission or the State, continue to initial program design and internal implementation, and finally result in internal and external reporting - plus additional responsibilities as necessary to manage relevant programs.

• Programs include, but are not limited to, EBCE Solar Discount (DAC-GT), EBCE Community Solar Discount (CS-GT), Percentage of Income Payment Plan (PIPP), Arrearage Management Program (AMP), and others. Cross-Functional Coordination: Work with interdisciplinary teams and external partners to implement programs. Coordination may include, but is not limited to, work with Local Development programs, Data and Analytics, customer communications, community-based organization outreach, and regulatory policy collaboration. Internal and External Reporting: Develop reporting requirements with appropriate program metrics and partner with the internal Data and Analytics team to implement. Partner with internal regulatory team to respond to program-specific Advice Letters, Proposed Decisions, and facilitate required reporting. Minimum Qualifications Bachelor's degree or equivalent work experience (Minimum of 5 years of experience in program or project management or utility billing operations)
  • Be detail-oriented and organized
  • Take responsibility, work independently, and think critically
  • Demonstrate patience, tact, and courtesy in interactions with internal staff and external parties
  • Have strong business awareness
  • Proficient in use of Microsoft Office Suite including Excel, Word -

Keywords: East Bay Community Energy, Oakland , Connected Communities Manager, Executive , Oakland, California