Program Infrastructure Manager

Company: Marqeta
Location: Oakland
Posted on: June 20, 2022

Job Description:

Marqeta powers innovative payment solutions for many of the apps and services you enjoy daily. Our open API provides unprecedented flexibility and control for industry-leading companies such as Uber, Coinbase, J.P.Morgan, and Block, to manage payment operations in real-time.

Our team is a mix of industry experts and technology innovators who take a dynamic approach to solving challenging problems. Marqeta was named a 2022 Glassdoor Best Place to Work, highlighting our company culture and collaborative work environment. We are building a global team as diverse as the markets we serve and we'd love it if you joined us on our mission to change the way money moves.

We're a remote-first company. You have the choice to work from wherever you're happiest and most productive, whether that's from home, a co-working space, or one of our four global offices, depending on your location. It's uncommon for candidates to match all job requirements, but if you're not far off, we want to hear from you.

Position Summary

Your mission as a Program Infrastructure Manager for the Program Readiness team will include planning, building and maintaining reporting to communicate key business results as well as leading internal initiatives to improve Marqeta's program review process and data quality. You will lead efforts to evolve Program Readiness to support a growing and diverse customer base and operations in multiple markets. The ideal candidate will be able to lead new initiatives, establish structure where it may not exist and be able to engage stakeholders at all levels and functions.

What you'll do

• Build in program support dependencies to streamline program reviews and identify customer requests requiring additional review from cross-functional partners
• Build and streamline program review and overall change management process within Salesforce, inclusive of all customer journey milestones pre and post-MSA
• Work with cross-functional teams to improve our data infrastructure and data integrity
• Design and build reports and dashboards to monitor performance metrics and identify opportunities for operational efficiencies and facilitate business decision-making
• Monitor key performance metrics and provide analysis to help increase operational efficiencies and high customer experience
• Ensure data integrity and source of truth for Programs
• Perform ad-hoc analyses of our performance and program trends to inform leadership decisions and provide reporting in Salesforce
• Lead projects that break down complex business problems into key components and provide relevant insights and promote operational change in Readiness
• Templatize Marqeta's supportable use cases, while building in program nuances such as varying bank and network supportability.
• Identify and automate workstream and Salesforce object dependencies such as Program Funding, Quote, Opportunity, TTV and Bank and Network submission forms
• Work cross-functionally with other teams (Revenue, LRC, Delivery, Business Systems) to find opportunities to increase operational efficiencies and scale our business
• Build JIRA service desk for project tracking and request intake to connect to our broader systems such as Salesforce, Dashboard and Slack
  What we're looking for
  
  • 5-7+ years of experience in data analytics or similar consulting. Customer Support/Operations, or business operations experience. Experience with customer experience or revenue operations is a plus.
  • Ability to think strategically, formulate analytical solutions based on large, complex data sets and help solve business problems.
  • Detail and quality-oriented, and possess creative problem solving skills to overcome any obstacle and get things done
  • Strong knowledge of creating performance reporting and dashboards using Salesforce tools, G Suite, Microsoft Office and other tools to analyze and communicate data.
  • Superior ability to communicate complex concepts and engage stakeholders from various levels
  • Flexible and adaptable to meet the evolving needs of a high-growth organization. Can deal with ambiguity and knows how to prioritize, manage, and deliver on multiple projects simultaneously
  • Bachelor's Degree preferred, or equivalent combination of education and experience
    Nice-to-have
    
    • Experience with reporting and visualization platforms (Salesforce, Snowflake, Looker)
    • Experience with advanced SQL queries, data modeling, data
      Benefits And Perks
      
      • Flexible time off - take what you need
      • Retirement savings program with company contribution
      • Employee insurance premiums paid 100% + coverage for dependents and pets
      • Family forming benefits including fertility support and up to 20 weeks Parental Leave
      • Free therapy sessions, financial coaching, and a Wellness stipend
      • Monthly stipend to support our hybrid work model
      • Equity in a publicly-traded company
      • Bi-annual "Hack Week" to support and reward innovation
        Learn more about Marqeta on our Website, Twitter and LinkedIn.
        
        As part of our dedication to the diversity of our workforce, Marqeta is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant on any legally-recognized protected basis under federal, state or local laws, regulations or ordinances.
        
        Our Applicant and Candidate Privacy Notice applies to the personal data that you directly provide to us or that we collect during the application and candidate recruitment process.
        

Keywords: Marqeta, Oakland , Program Infrastructure Manager, Executive , Oakland, California