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Order Manager

Company: Cream Co. Meats
Location: Oakland
Posted on: June 24, 2022

Job Description:

Title: Order Manager - - -
Reports to: - Sales Manager
Based at: Cream Co. Meats - Oakland, CA
Job purpose:
The oversight and management of the administrative and customer-facing side of order fulfillment at Cream Co. Propagate all sales orders via Cream Co.'s order management software. Engage customers to receive orders and provide exceptional customer service daily. Troubleshoot inventory and customers to find appropriate product substitutions when out of stock. Maintain constant customer communication to notify updated delivery timelines or occurrences with their order. Strong business acumen, basic accounting skills, and the ability to reason through ever-changing scenarios are necessary for this position. -
Key Responsibilities & Accountabilities:

  • Maintain weekly Order Guide
  • Manage Cream Co. order line, order email, and associated applications -
  • Correspond with customers in a formal and professional manner
  • Enter all incoming orders via Netsuite (NS) & Parity Factory (PF)
  • Enter all sales orders & pick tickets -
  • Keep both systems up-to-date and in-sync, ensuring proper backend communication between platforms -
  • Interface with customers, sales, warehouse, and other departments regarding all order related matters
  • Interpret complex business documents-including customer purchase orders, contracts, and agreements-in order to accurately enter and manage orders according to customer requirements -
  • Generate, finalize, approve, and send all invoices daily -
  • Maintain up-to-date price keys in NS
  • Ensure all invoices are sent by EOD with no exception -
  • Work closely with Sales team to ensure all information surrounding orders, special instructions, details, etc. are captured and communicated to the Operations team
  • Serve as a catch all for all sales activities; communicate via phone, text, and email, Slack etc. - -
  • Enter customer notes into NS and keep up-to-date records on discussions and future arrangements discussed with customers -
  • Work closely with the Bookkeeper and Credit Manager to add new customers and maintain up-to-date customer records in NS, PF & routing system
  • Work closely with Administrative team to properly set up customers, assign terms, credit limits, and maintain up-to-date records in NS
  • Investigate, coordinate, and resolve order issues, working cross-functionally to resolve problems -
  • Monitor order progress throughout the shipment and billing processes -
  • Be available for sales support / account management meetings with customers when needed
  • General willingness to be flexible, be available to run product when needed
    Skills & Specifications:
    • High customer service skills and orientation. -
    • Love of numbers and talent for data processing.
    • Understanding of basic accounting principals.
    • Attention to detail.
    • Capable of keeping a process-driven business current and on track.
    • Excellent leadership and interpersonal skills.
    • Strong written and verbal communication. -
    • Willingness to work in a team.
    • Handle shifting and multiple priorities efficiently and effectively.
    • Confront challenges with a solution-based thought process.
    • Competent in Excel, QuickBooks, MS Word, and ability to learn additional order management, bookkeeping, inventory control software.
    • Ability to be a flexible, supportive, helpful team member in a collaborative work environment.
    • Willingness to continue to learn new skills to be successful in the role.

Keywords: Cream Co. Meats, Oakland , Order Manager, Executive , Oakland, California

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