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Practice Manager

Company: Alameda Health System
Location: Oakland
Posted on: June 26, 2022

Job Description:

Summary Addiction Treatment Starts Here! The Highland Hospital Bridge Program is a model low-barrier outpatient clinic for patients with substance use disorders, featured here is the New York Times: . We are looking for an experienced, flexible, and dynamic leader to manage this fast growing program which serves a critical need in our community. Make a difference in the lives of patients and their families who are struggling with this deadly and treatable disease.Want to know more about our program? Check out this new article! - -DUTIES & ESSENTIAL JOB FUNCTIONS:NOTE:The following are the duties performed by employees in this classification, however, employees may perform other related duties at an equivalent level. - Not all duties listed are necessarily performed by each individual in the classification. -

  • Plans, organizes and manages the operations and activities of one or more health clinics or health programs, ensuring a strategy for future grown in alignment with the AHS vision, mission and strategic plan; provides financial and management expertise to ensure that all patients receive high quality, affordable and efficient care; responsible for the day-to-day activities related to access, efficiency, productivity, service experience, scheduling, billing, provider communication and quality
  • Monitors expenditures and service revenues; assists in maintaining budgetary control and meet budgeted productivity targets; develops data collection systems and prepares regular statistical and progress reports.
  • Manages the flow of the operations -to ensure compliance, efficiency and patient satisfaction.
  • Makes regular rounds to units to evaluate status of patient care, operation and environment of the units and staff needs; evaluates progress of assigned areas and plans, implements and evaluates programs to meet current and anticipated needs.
  • Manages revenue cycle components related to clinic operations to include charge reconciliation for providers and facility to meet budget targets; presents monthly revenue reports to key staff.
  • Address issues raised by providers, staff, patients and other internal/external customers using LEAN and performance improvement principles; builds a culture of trust and collective problem-solving.
  • Gathers and analyzes information to determine new and ongoing resource needs; determines objectives and formulates procedures and protocols; monitors progress toward objectives; participates in the development and implementation of policies, and priorities; monitors availability and use of reference manual content.
  • Directs, supervises and coaches staff daily; ensures that all staff are operating to the top of their license and providing high-value care to patients; develops, implements and audits standard work throughout all units.
  • Regularly evaluates staff performance and maintains a culture of accountability; addresses any performance issues as needed.
  • Meets with the medical director (dyad partner) to review clinic performance and develop action plans to improve performance.
  • Promotes patient and staff satisfaction; regularly evaluates satisfaction survey results and addresses areas of improvement
  • Responsible for hiring, ensuring adequate staffing and ongoing timely performance evaluations and employees' professional growth; ensures that staff understands roles and responsibilities and maintain high performance standards.
  • Performs other duties as required. -MINIMUM QUALIFICATIONS:Required Education: Bachelor's degree is required from an accredited college or university in Health Administration, Public Health, Business or related field.Preferred Education: Master's degree in Health Administration, Public Health, Business or related field.Required Experience: Six years general supervisory experience with increasing responsibility in hospital, medical clinic or health program; proven track record in growing physician practice revenues and volumes; Master's Degree in Health Administration or related field from a recognized school may substitute for two years management experience.
    Highland General Hospital
    HGH SUD MAT Grant
    Full Time
    Day
    Management
    FTE: 1

Keywords: Alameda Health System, Oakland , Practice Manager, Executive , Oakland, California

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