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Senior Program Manager

Company: Pacific Gas and Electric Company
Location: Oakland
Posted on: August 5, 2022

Job Description:

Requisition ID# 134203Job Category: Project / Program ManagementJob Level: Individual ContributorBusiness Unit: Customer CareJob Location: OaklandDepartment Overview In Customer Care, we are focused on delivering the desired customer experience for each of our customers. Everything we do starts with the customer and our information about the customer. Within Customer Care, PG&E's Customer Energy Solutions department (CES) is responsible for designing, implementing, and administering customer demand side management programs, including energy efficiency, distributed generation, demand response, and rate programs that help PG&E customers in Northern and Central California manage the energy use of their homes and businesses. PG&E has been a national leader in energy efficiency since 1976 and continues to recruit and develop individuals to carry the CES Department's legacy of effective energy efficiency programs on into the future.Within Low Income and Disadvantaged Communities department, the Energy Savings Assistance (ESA) Program helps income-qualified residential customers throughout PG&E's service territory reduce energy consumption and costs while increasing their health, comfort, and safety. Qualified customers receive no-cost home weatherization, energy efficient appliances, and energy education services. Through this state-mandated program, PG&E has helped customers save over $54 million on their energy bills since 1983.Position Summary The Senior Program Manager - Technical Lead (Sr. PM) will be responsible for managing the design and launch of new measures and managing current measures for both ESA Main and the new Multifamily Whole Building program. The Sr. PM will be responsible for launch readiness, which includes ensuring contractors are trained on new measures as well as ensuring portfolio cost effectiveness. This position will also represent PG&E in ESA related working groups and joint IOU committees.This role will build relationships with other Investor-Owned Utilities (IOUs) and industry partners, effectively interfacing with teams throughout the CES organization, including the Energy Training Center (ETC) and the deemed workpaper group. This individual should have experience running or managing energy programs or similar experience.The successful candidate will have a proven track record of managing energy savings, working with cross-functional teams, and demonstrate effective communication abilities. The Sr. PM role is expected to operate independently, manage complex initiatives, and accomplish program objectives with minimal coaching. The successful candidate will demonstrate strong presentation, written, and verbal communication skills, the ability to inform and influence leadership decision making, and the ability to effectively work both in teams and individually.This position is classified as a hybrid work type. The successful candidate should generally plan to work from their home office and the Oakland General Office up to one day per week or as business needs require. Job Responsibilities

  • Process invoicing and accruals for RHA Technical Contract
  • Communicate measures updates
  • Design and launch new measures
  • Update the Installation Standards manual
  • Manage and tracking issues resolution
  • Manage Implementers to ensure key performance indicators and service level agreements are met
  • Complete moderate to complex problems and takes a new perspective on existing solutions plan and goals
  • Work independently on most issues
  • Provide direction on overall program plan and goals
  • Responsible for most/all deliverables within the program implementation plan
  • Communicate findings and recommendations to various levels of management
  • Develop budget forecasts, conducts analysis in support of identifying budget variances and develops solutions to address
    • Develop new and ad-hoc reports, summarizes findings and recommendations, and provides business insightQualificationsMinimum:
      • Bachelor's degree or equivalent work experience
      • 6 years of experience in program management, project management, and/or product managementDesired:
        • MBA or equivalent graduate degree
          • Demonstrated experience in business planning, product development, marketing development, and process implementation
          • Program management experience
          • Demonstrated ability to resolve issues of a complex nature
          • Ability to analyze, understand, and communicate information accurately
          • Ability to effectively manage multiple projects with demanding time constraints
          • Effective at negotiating and able to communicate comfortably at all levels internally and externally with third parties
          • Strong written and verbal communications skills with the ability to address issues, educate, influence, and present complex information with ease and clarity to management
          • Proficiency in Excel, Word, PowerPoint
          • Experience with energy efficiency and/or low-income programs
          • Knowledge and understanding of residential and/or low-income customers
          • Outstanding analytical skills to develop insights and recommendations to shape program strategy
          • Demonstrated ability to examine a problem from different perspectives without losing sight of the big picture
          • Utility industry or regulatory experience

Keywords: Pacific Gas and Electric Company, Oakland , Senior Program Manager, Executive , Oakland, California

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