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Account Manager, Hospitality

Company: Beekeeper
Location: Oakland
Posted on: September 17, 2022

Job Description:

The Account Manager, Hospitalitywill be responsible for renewing and expanding a portfolio of existing customers. The role is equal parts relationship management, sales and client satisfaction. We believe that keeping our existing customers is just as important as acquiring new ones. This role will manage an assigned set of customers with a focus on staying organized to renew existing contracts, identify upsell opportunities to grow revenue in your portfolio, and expand the number of relationships within accounts to strengthen our partnership. You will partner closely with internal stakeholders (Customer Success, Customer Success Engineers, Product Managers, Leadership) and external stakeholders (Communications, HR, IT, Operations) to drive the renewal and expansion motion.
Your ability to clearly articulate our value proposition, remain organized to close renewals on-time, and collaborate with internal and external teams to support the expansion motion will be well rewarded.
What you will do


  • Own the renewal and expansion process for mid market hospitality accounts
  • Collaborate with internal resources (Customer Success, Product Management, Leadership) to deliver business reviews and develop comprehensive 'win' strategies for renewals and expansion
  • Discover customer needs, uncover concerns, and learn wider organizational initiatives through quarterly business reviews and proactive touch points
  • Identify account upsell and pilot opportunities, strengthen customer champions, and align our platform to customer's high priority business objectives
  • Demonstrate account management and commercial negotiation strategies
  • Responsible for creation of renewal order forms and proposals
  • Leverage Salesforce to maintain an accurate pipeline and forecast

    What we look for in you

    • Background in sales/account management with experience in running a full sales cycle.
    • Background in hospitality sales or have worked in hospitality
    • Strong understanding of sales discovery framework
    • Ability to identify pilots, build business cases, negotiate, and win pilot conversions
    • Flexibility to work collaboratively within a team and independently when needed
    • Excellent communication/presentation skills with the ability to build relationships
    • Organizational and time-management skills
    • Proactive and self-motivated with a positive attitude
    • Strong sense of curiosity with a passion for learning and helping others
    • Strong business acumen and ability to analyze data to address customer situations
    • A minimum of 3+ years of closing experience in Sales or Account Management
    • Bachelor's degree

      Bonus points

      • Experience selling into HR, IT, Operations, Communications
      • Understanding of Challenger Customer Framework & Winning By Design principles
      • Experience with Salesforce, Outreach, ZoomInfo, Zoom, and Google Suite
      • Working experience in Tech SaaS or high growth companies

        What we offer you

        • A competitive incentivised OTE (On-Target-Earnings) with uncapped commission and good accelerators.
        • A great career trajectory.
        • An amazing team with 20+ nationalities.
        • Eager to learn?! We have a Personal Learning & Development Budget to help you develop all the skills you need to succeed.
        • Phone & Home Internet reimbursement every month.
        • Unlimited Paid Time Off (PTO)
        • 100% Medical, Vision, and Dental for most plans plus (or +) 50% coverage for spouse, dependents or domestic partners
        • 401(k) Retirement plan with employer matching
        • Fitness & wellness cost reimbursement up to 50 USD/month
        • 14 weeks paid maternity leave
        • Paternity Leave: 8 weeks of full pay (in combination with state offering)
        • Laptop for work purposes.
        • Budget for setting up your Home-Office.
        • Oh and don't forget about our Beekeeper Stock options!

          *For Colorado residents: The On-Target-Earnings range for this position's level is between $93,000 and $120,000. Our total compensation consists of base salary (depending on education, experience, knowledge, skills, equity with other team members, and alignment with market data), stock options plus several additional benefit coverage including learning and development fund, Home Office Set-up reimbursement and the rest of the benefits you can see .
          Who we are
          believes in the potential of every single employee. That's why we've built the essential platform for frontline workers. We help organisations digitally enable their frontline, to boost productivity, quality and safety, and be more agile.
          We are based in Zurich, in Berlin and in Krakow. These locations support companies in more than 150 countries.
          At Beekeeper, we celebrate diversity! All qualified applications will receive consideration for employment regardless of race, colour, ancestry, religion, nationality, sexual orientation, age, citizenship, marital status, disability or gender identity.

Keywords: Beekeeper, Oakland , Account Manager, Hospitality, Executive , Oakland, California

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