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Director of Sales and Marketing

Company: Moxy Oakland Downtown
Location: Oakland
Posted on: November 21, 2022

Job Description:

JOB DESCRIPTIONJob Title: Director of Sales and Marketing Department: Sales Reports To: General Manager Classification: Full-Time Relocation: No Located Remotely: No Position Type: Management Work authorization: United States (Required) ABOUT THE JOBGraves Hospitality is excited to present an exciting career opportunity for a Director of Sales and Marketing at the Moxy Oakland Downtown! The Director of Sales and Marketing (DOSM) has direct oversight of the sales operation of the hotel. The DOSM has a primary responsibility to maximize profit by effectively supervising sales efforts of the department, coordinating annual sales and marketing budgets, establishing room rates, create and execute effective marketing that supports all sales, and overseeing group and transient sales. Additional responsibilities include maintaining effective involvement with key community organizations, upholding key relationships with previous clients, and maintaining customer satisfaction as the driving philosophy of the business.WHAT YOU WILL DO Fulfill the hotel's hospitality operating principle by planning or supporting sales activities, promotions and client events that bring to life the uniqueness of the hotel and celebration of the Moxy culture Evaluate, solicit, sell and confirm group and meetings business within assigned parameters to meet overall budgeted sales and profitability, control dates, availability and rates on guest rooms and function space Negotiate with clients using creative and attractive presentations and group/meeting proposals to achieve both maximum revenue/profit potential and fulfillment of contractual responsibilities while satisfying client needs Conduct property tours and entertain end-users and 3rdparty planners of meetings and groups Analyze business to ensure booking guidelines and function space to guest room ratio is in the best of interest for the hotel; while communicating effectively with General Manager to ensure we exceed the clients' needs and expectations Engage others in a genuine and warm fashion with the ability to lead and adapt communication and presentation tactics to engage audience; displays adaptable interpersonal skills for a wide range of audiences and stakeholders Value the importance of making decisions with integrity, maintaining confidentiality across internal work groups and knowing how to use discretion at the appropriate times; understanding the difference between transparency and confidentiality Engage in fair and transparent client negotiations to achieve maximum revenue and profit potential as well as meeting clients' needs Demonstrate strong on-going organizational skills in maintaining and documenting all pertinent information specific to group accounts ensuring all is documented in Amadeus S&E (Delphi) Respond expediently to client requests and needs, being proud of your ability to adhere to trace dates to ensure we are not delayed in meeting client needs Collaborate and problem solve with other departments as needed to book business into the hotel ex. salvaging of accounts threatening cancellation, groups that have outgrown confirmed space and when needed enlisting senior management to interact with tentative or prospective clients to assist in finalizing a potential business opportunity Demonstrate expert knowledge of the hotel and competitors' facilities, services, amenities, and meeting space so that you can skillfully match the stated or unstated needs of a client Collaborate with team to discuss, innovate, and support key service and product differentiation to attract groups and meetings to the hotel Unselfishly perform tasks and projects that support client schedules and sales revenue achievement that help the sales team meet telephone/email/lead volume, respond to walk-in site inspections and meet evening and weekend appointment as requested Be willing to take on reasonable requests from General Manager or other Executive Committee members Build and maintain a trusting and transparent relationship with all stakeholders, specifically taking the time to develop rapport and respect with the individuals of your peer group Understand who the hotel is and what we aspire to be by following established practices and procedures and project the appropriate brand voice and image of each hotel to achieve objectives, public recognition and acceptance Work with integrity, confidentiality and discretion Work in a safe, prudent and highly organized manner Guide and monitor business ethics and good business practices Conduct oneself in a professional manner at all times to reflect the hotel's standards Remain highly organized, demonstrating the ability to plan multiple activities and meet deadlines with the ability to maintain a positive and professional demeanor at all times Other duties as assigned by the General Manager and Graves HospitalityHOW YOU LEAD Role model the company's open-door policy and employee engagement practices Demonstrate a positive work ethic and environment, consistently guiding and monitoring business ethics and good business practices Ensure a sense of belonging for associates by upholding the company's values and guidelines for a maintaining a respectful, diverse, equitable and inclusive environment Remain highly analytical in thought and recommendations, while never acting like the smartest person in the room, rather continually seeking out the facts, expressing a point of view without it being driven by ego Engage others in genuine, warm and friendly fashion with the ability to lead and adapt communication and presentation tactics to engage audience; displaying adaptable interpersonal skills for a wide range of audiences and stakeholders Approach fact finding and discovery missions in a collaborative effort; valuing input and the experiences of others that create additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementation Value the importance of making decisions with integrity, maintaining confidentiality across internal work groups and knowing how to use discretion when appropriate; understanding the difference between transparency and confidentialityWHAT YOU WILL NEED Bachelor's degree required or equivalent experience 5+ years progressive hotel sales experience Minimum 2 years hotel sales leadership experience or equivalent Strong business transient sales background is highly preferred Strong corporate, association and entertainment/tour background in both group and meeting sales is highly preferred Experience working within a boutique-lifestyle hotel company preferred Willingness to work a flexible schedule to meet client needs, which may include weekends or evenings Familiarity and ability to read, understand and develop strategy through market intelligence reports to include but not limited to: STR, Knowland Group and Agency 360 An understanding of Delphi, Cvent, One Source, FOSSE, Microsoft Office Suite, and other third-party site management Ability to manage multiple deadlines, sales activities, and events simultaneously Professional proficiency of the English language in reading, writing and verbal communication Stand, sit, or walk for an extended period or for an entire work shift Move, lift, carry, push, pull, and place objects weighing less than or equal to 40 pounds without assistance and objects weighing more than 75 pounds with assistance Ability to provide own transportation for various tasks, including client visits and running sales related errands Valid driver's license and a clean DMV recordJob Type: Full-timePay: $92,114.00 - $100,771.00 per yearBenefits: Dental insurance Health insurance Life insurance Paid time off Vision insuranceSchedule: 8 hour shift Monday to FridaySupplemental pay types: Bonus payAbility to commute/relocate: Oakland, CA 94612: Reliably commute or planning to relocate before starting work (Required)Willingness to travel: 25% (Preferred)Work Location: One location

Keywords: Moxy Oakland Downtown, Oakland , Director of Sales and Marketing, Executive , Oakland, California

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