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GARE Online Community Manager

Company: Race Forward
Location: Oakland
Posted on: November 22, 2022

Job Description:

Title: GARE Online Community ManagerReports to: GARE Director of Online CommunityFLSA Status: ExemptSalary Range: $80,728 - $90,819Location: Remote Tentative Start Date: As soon as possible.About Race Forward Race Forward's mission is to catalyze movement building for racial justice. In partnership with communities, organizations, and sectors, we build strategies to advance racial justice in our policies, institutions, and culture. Race Forward imagines a just, multiracial democratic society free from oppression and exploitation, in which people of color thrive with power and purpose. Since 1981, Race Forward has brought a systemic analysis and an innovative approach to complex race issues to help people take effective action toward racial equity. In 2017 Race Forward united with the Center for Social Inclusion to become the new Race Forward. About GAREThe Government Alliance on Race and Equity (GARE) is a national network of local, regional and state government jurisdictions. Racial equity practitioners within member jurisdictions design and implement strategies that serve to advance a more racially just and equitable society. Specifically, GARE fosters critical connections among racial equity leaders and practitioners in order to develop and share skills, lessons and approaches to strengthen racial equity policies, practices and cultural strategies within jurisdictionsPosition Summary The GARE Online Community Manager manages the 8000 + growing online community of racial equity practitioners within the GARE Network. This position ensures that community users are connected to resources and to one another and can leverage the collective knowledge within the network. They work closely with a network engagement team to implement overarching engagement strategies and identify opportunities for collaboration across the program guided by the questions, discussions and contributions of community users. They provide material support to groups of users looking to establish working groups and discussion spaces. The Online Community Manager also identifies and solves problems, assisting with overall platform design and development of processes and protocols in partnership with the Online Community Director.Duties and ResponsibilitiesWorks under the direction of the GARE Director of Online Community to:

  • Manage all aspects of the GARE Network Portal on the Higher Logic online community platform, including discussion forums, social features and resource libraries.
  • Moderate discussions, provide research assistance and resources to members while encouraging peer support and community engagement.
  • Design and deploy campaigns designed to foster participation within the online community, creating automation and personalization rules to encourage users to join new groups and complete their user profiles
  • Provide material support to subject area working groups, discussion spaces and other member-led network spaces.
  • Elevate topics and discussions that are trending to inform the overall team.
  • Identify and curate member-created content that can be aggregated into resource guides and libraries.
  • Establish strong partnerships with internal and external stakeholders, including leading regular meetings with cross-departmental groups within Race Forward, onboarding users and making presentations at network events.
  • Provide community research support to inform content and network connections to disseminate content (tools, issue papers, resource guides) developed by GARE Transformative Strategies team and other partners, providing a perspective grounded in the online community of practice.
  • Conceptualize, test, deliver and iterate product enhancements that improve user experience while balancing stakeholder needs, organizational strategic direction, privacy and regulatory considerations, and long-term operational goals.
  • Collaborate with Operations Data Manager to build reporting systems, dashboards and metrics that demonstrate impact to internal and external stakeholders.
  • Collaborate with Director of Narrative and Communications and Membership Coordinator to coordinate and standardize marketing, onboarding, and other messaging.Knowledge Skills and AbilitiesTo perform successfully in this role, incumbent should possess skills identified below:
    • Demonstrated commitment to racial equity and social justice work
    • Strong ability to work closely with others in a small organization with a team-building culture
    • Ability to establish and maintain effective, collaborative working relationships with other staff and online community users. Must also be able to work independently.
    • Ability to multi-task and juggle priorities and multiple communications platforms
    • Ability to work well under pressure, to meet deadlines while making sound decisions, and to accommodate shifting priorities.
    • Strong organizational skills and ability to synthesize information, with a high attention to detail.
    • Strong communication skills, written and oral
    • Experience with user or experience-centered design
    • Strong research and information retrieval skills
    • Ability to synthesize information and create reports that support evaluation and drive decision-making
    • Fluency with MS Office systems, including Word and Excel
    • Experience with online community platforms, like Higher Logic
    • Experience with Learning Management Systems, like Elevate
    • Familiarity with Salesforce or equivalent CRM
    • Knowledgeable and highly able to work with online technologies and enthusiasm to work as part of a fully-remote team.
    • Strong relationship-building skills and able to authentically convey a sociable, caring, engaging, and approachable affect in order to build meaningful relationships with members on behalf of the organization.Qualifications and Experience
      • Three to five years of project management / information management experience.
      • 3+ years of experience managing online communities, preferably for social impact networks, non-profits, or associations. Experience with Higher Logic a plus.
      • Bachelor's degree in communications, marketing, public relations, information management, or related fields or equivalent experience.Additional Information This position requires long periods of time at a desk on a computer, up to 8 hours daily. How to Apply To apply for this position, please click the link below. To ensure full consideration, please be sure to include both a cover letter and resume with your application. https://raceforward.isolvedhire.com/jobs/ EEO Statement Race Forward provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Keywords: Race Forward, Oakland , GARE Online Community Manager, Executive , Oakland, California

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