Retail Store Assistant Manager or Supervisor

Company: The UPS Store #7098
Location: Oakland
Posted on: January 21, 2023

Job Description:

The Retail Assistant Manager (supervisor) is accountable for the successful day to day operations of the store. The Retail Assistant Manager supervises the store team members, training, ensures communication between all levels of the organization, maintains a clean and well organized facility, and develops and implements store protocols to optimize efficiency in all areas of operation.The ideal candidate has 1+ years in retail management, and/or administrative management. Previous experience is highly preferred. Theymust have strong administrative and organizational skills, exceptional communication and interpersonal skills, strong computer skills, and a working knowledge of the retail industry.We value honesty and integrity.COMPENSATION

• Dependsupon skills and experienceNote: Duties and responsibilities listed are not all inclusive and does not all include tasks and responsibilities that the incumbent may be assigned and may be changed with or without notice to the incumbent.RESPONSIBILITIES
  • Trains, manages, and disciplines staff as needed
  • Hold team accountable for their performance; provide coaching and counseling as needed
  • Assists Manager in creating weekly schedule for the store within budgeted hours
  • Assigns work to team members ensuring a balance of work between team members
  • Ensure team provides fast, friendly, and accurate service
  • Helpresolve employee issues and disputes
  • Resolve any customer complaints, customer resolution
  • Creates and maintains procedures for store operations
  • Maintains, and enforces all company policies and procedures
  • Manages store supplies and places appropriate orders with vendors
  • Provides administrative assistance as needed (file reports, damaged and lost packageclaims, etc)
  • Attends all meetings, trainings, and educational classes as required
  • Follows all company policies, procedures, and business ethics codes
  • Performs other duties as assignedQUALIFICATIONS
    • Previous experience preferred
    • Experience in supervising and managing staff
    • Working knowledge of the industry
    • Excellent interpersonal skills to interact professionally with customers, vendors, and staff
    • Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment
    • Neat, clean, and professional appearance
    • Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
    • Strong organizational and problem-solving skills
    • Highly professional and dependable
    • Strong computer skills, including Microsoft Office (Word, Excel, Outlook, Publisher), Adobe Illustrator/Indesign and the internet
    • Experienced with business applications, including payroll, scheduling, and accounting software
    • Completeall on line and in class Certified Operator Training and Print training within 90 days of assumption of position;
    • Complete an in person training for Certified Operator Training course in San Francisco and Print course at managements discretion
    • Must be able to qualify for, acquire and maintain a Notary License
    • Willing to accept full accountability for center operationsPhysical requirements
      • May involve lifting up to 50 pounds or more
      • Will involve standing for extended periods of time, walking, reaching, twisting, turning, kneeling, bending, squatting, stooping and going up and down stairs or ladders in the performance of daily activities.

Keywords: The UPS Store #7098, Oakland , Retail Store Assistant Manager or Supervisor, Executive , Oakland, California