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Service Advisor / Assistant Service Manager

Company: MobilityWorks and Driverge
Location: Oakland
Posted on: January 25, 2023

Job Description:

MobilityWorks, serves the disabled community with wheelchair accessible minivans, full-size vans with lifts, as well as commercial fleet vehicles. Our mission is to provide wheelchair users with the mobility, independence, and personal freedom they desire. Keep reading to see how you can join the team leading this effort!MobilityWorks is seeking a Assistant Service Manager . We provide a great work-life balance with regular business hours so you can be home spending time with family or doing what you love most! BE THERE- MobilityWorks believes that every team member is an important part of the MobilityWorks team, and we value the skills, efforts, and contributions made by each member of our team. We believe in our mission and make every effort to live our core values.What you get to accomplish:Build and maintain the service scheduler daily with customer pay and warranty work.Actively manage the call strategy to engage existing customers with the emphasis centered on operational maintenance.Collaborate with SM the shop workflow in accordance with pre-post production work. Communicate the hours/appointments necessary to fill the scheduler in Salesforce daily.Greet clients upon arrival and follow the established customer reception process. Review complete client file to ensure that all data is current and accurateReceive all sublet and inventory parts in accordance to current procedures. Properly tag for inventory bins. Communicate all transportation requests for consumer and commercial clients with the Service Manager in advance, wherever possible.Submit all warranty requests according to vendor required timelines and complete with diagnosis, parts and request approval for all time associated with warranty repairWeekly-Monthly reconciliation of customer pay, and warranty work-in-progress needs to be performed by the deadline after the month end invoicing is completed.What you should possess:High school diploma or GED required.2-3 Years' experience in automotive repair management.Solid verbal, written, and interpersonal communication skills are required.What We offer you:Work/Life Balance - Hours of operation 8-5, Monday - Friday, no late nights, No weekends!Competitive Compensation PackagesMedical, Dental & Vision Insurance plan(s).Flexible Spending Account(s)8 paid holidays, Personal Time Off, Social Responsibility Time.Employer Paid Benefits such as Tuition Reimbursement Program, Employee Assistance Program, Life and Disability insurance.Employee Wellness Program401(k) Retirement Plan options with generous company match.An incredibly rewarding experience in a team-centered environment.Military Veterans are highly encouraged to apply!We embrace diversity! Be part of an organization that invests in YOU!

Keywords: MobilityWorks and Driverge, Oakland , Service Advisor / Assistant Service Manager, Executive , Oakland, California

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