Practice Manager

Company: Alameda Health System
Location: Oakland
Posted on: May 25, 2023

Job Description:

Summary SUMMARY: Manages the overall operations of one or more health clinics, medical practices.--DUTIES & ESSENTIAL JOB FUNCTIONS:NOTE:The following are the duties performed by employees in this classification, however, employees may perform other related duties at an equivalent level.-- Not all duties listed are necessarily performed by each individual in the classification.1.-- Plans, organizes and manages the operations and activities of one or more health clinics or health programs, ensuring a strategy for future grown in alignment with the AHS vision, mission and strategic plan; provides financial and management expertise to ensure that all patients receive high quality, affordable and efficient care; responsible for the day to day activities related to access, efficiency, productivity, service experience, scheduling, billing, provider communication and quality2.-- Monitors expenditures and service revenues; assists in maintaining budgetary control and meet budgeted productivity targets; develops data collection systems and prepares regular statistical and progress reports.3.-- Manages the flow of the operations--to ensure compliance, efficiency and patient satisfaction.4.-- Makes regular rounds to units to evaluate status of patient care, operation and environment of the units and staff needs; evaluates progress of assigned areas and plans, implements and evaluates programs to meet current and anticipated needs.5.-- Manages revenue cycle components related to clinic operations to include charge reconciliation for providers and facility to meet budget targets; presents monthly revenue reports to key staff.6.-- Addresses issues raised by providers, staff, patients and other internal/external customers using LEAN and performance improvement principles; builds a culture of trust and collective problem-solving.7.-- Gathers and analyzes information to determine new and ongoing resource needs; determines objectives and formulates procedures and protocols; monitors progress toward objectives; participates in the development and implementation of policies, and priorities; monitors availability and use of reference manual content.8.-- Directs, supervises and coaches staff daily; ensures that all staff are operating to the top of their license and providing high-value care to patients; develops, implements and audits standard work throughout all units.9.-- Regularly evaluates staff performance and maintains a culture of accountability; addresses any performance issues as needed.10. Meets with the medical director (dyad partner) to review clinic performance and develop action plans to improve performance.11. Promotes patient and staff satisfaction; regularly evaluates satisfaction survey results and addresses areas of improvement12. Responsible for hiring, ensuring adequate staffing and ongoing timely performance evaluations and employees' professional growth; ensures that staff understand roles and responsibilities and maintain high performance standards.13. Performs other duties as required.--MINIMUM QUALIFICATIONS:Required Education:--High School diploma or equivalent.Preferred Education:--Bachelor's--degree in Health Administration, Public Health, Business or related field.Required Experience: Five years of general supervisory experience with increasing responsibility in healthcare operations.Required License and Certification: For the Practice Manager assigned to the Dental Clinic, possession of a valid and active Registered Dental Assistant (RDA) or Registered Dental Hygienist (RDH) license issued by the California State Board is required.--Highland General HospitalFQHC HGH Dental OMFSFull TimeVariesManagementFTE: 1

Keywords: Alameda Health System, Oakland , Practice Manager, Executive , Oakland, California