Customer Success Manager - Bay Area
Company: unitQ Monitor
Location: San Francisco
Posted on: May 3, 2024
Job Description:
About unitQWe're a game-changing SaaS platform that empowers
companies to take charge of product quality and drive growth. By
using our platform to listen to user feedback from both public and
private channels, unitQ's leading AI technology tells companies
precisely what product quality fixes will have the highest impact.
Insights from unitQ drive higher conversion rates, better customer
satisfaction, and more efficient use of engineering
resources.World-class companies, including Pinterest, Spotify, and
Chime have adopted our solution; with a recent Series B led by
Accel and our Series A led by Google, unitQ is in hyper-growth mode
and looking to build a high-performing Success Team.About the
OpportunityAs the Customer Success Manager, you'll be the main
point of contact for our rapidly growing customer base, ensuring
customers are delighted with the entire unitQ experience. We are
100% focused on our customers and aim to create raving fans of
unitQ. We're looking for people with a high degree of customer
empathy who can lead strategic customer conversations and drive
processes for our onboarding and training programs. We're still a
young team, so each member plays an integral role in building the
foundation of our future customer success and support
organization.Role responsibilities:
- Serve as the point of contact for customers and systematically
track and address all customer questions and requests
- Lead new customer onboardings working in close conjunction with
Sales and Operations teams
- Drive improvements for the onboarding process to reduce the
time to onboard and improve the customer experience
- Proactively engage customers through regular touchpoints to
deliver insights and help customers operationalize unitQ's data
across their teams
- Deeply understand customers' perception of ROI and actively
communicate ROI of the unitQ platform
- Document and systematically track all activities for accounts
and deliver feedback from customers to relevant internal teams
- Track indicators of customer churn and drive contract renewals
and upsell opportunitiesAbout you:
- At least three years in a customer-facing role
- High-energy and passionate about making customers successful
and helping them exceed their business goals
- Program or project management experience ideally focused on
onboarding or customer processes
- Clear written and verbal communication skills, along with the
ability to craft compelling presentations for both technical and
business audiences
- Customer empathy to listen and understand the unique needs of
customers
- The utmost integrity in your customer interactions and
collaboration with unitQ team members
- Adaptability to try new ways of doing things with the ability
to learn from failures and move on
- Experience working for a high-growth stage startup
- Will work in our Burlingame, CA office on Mondays, Wednesdays
and Thursdays unless at in-person customer meetingsBenefits:
- Flexible/unlimited Vacation Policy
- Medical coverage through BlueShield and Kaiser
- Dental and Vision coverage through Beam
- 401(k) Plan
- Life Insurance
- FSA and Dependent Care FSA Plans
- $50/month internet/cell phone/equipment reimbursement
- Generous leave policies
- Thrive Market - company-paid membership and $50/month stipend
(for remote US employees only)
- Equinox Gym Memberships - No Equinox near you? We offer a
monthly stipend instead! (In place of an Equinox membership, we can
offer $100/month as a wellness benefit)
- Continuing education reimbursement
- Stock Options
- Snacks and dog friendly office environmentAt unitQ, we believe
that a diverse and inclusive team is key to building a great
product. We celebrate the different cultures, perspectives, and
experiences reflected across our team and will continue to build a
diverse team as we grow.Based in Burlingame, California, unitQ was
founded by experienced entrepreneurs with the mission to help
companies harness their customer feedback to monitor product
quality. The small but growing team includes the co-founders of
Skout, as well as former VMware engineers and designers. With their
backgrounds in consumer software and experience in operating
large-scale product deployments, they've designed unitQ Monitor to
help companies stay on top of global trending product issues,
improve their product experience, and align their
organizations.
#J-18808-Ljbffr
Keywords: unitQ Monitor, Oakland , Customer Success Manager - Bay Area, Executive , San Francisco, California
Didn't find what you're looking for? Search again!
Loading more jobs...