Assistant Director, Customer Service

Company: University of California - Riverside
Location: Oakland
Posted on: September 2, 2024

Job Description:

Under the direction of the Associate Director, the Assistant Director of Customer Service applies professional training and experience to supervise the fiscal operations, student employment processing, financial literacy program coordination, peer advisor program and delivery of customer service to support the delivery of financial aid to over 22,000 student recipients. The Assistant Director has supervisory responsibility of the customer service unit, including, but not limited to, hiring; training; performance evaluation; assigning work; effectively recommending merit increases, promotions and reclassifications; discipline and discharges; and resolving complaints and grievances. The assistant director is a key member of the Financial Aid Management Team and provides valuable input for short- and long-term office planning goals.

The full salary range for this position is $71,100.00 to $128,700.00 annually. However, the expected pay scale for this position is $71,100.00 to $99,900.00 annually. We base salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs.

Applicants must have current work authorization when accepting a UCR staff position. Currently, we are unable to sponsor or take over sponsorship of an employment Visa for staff.

As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements."

Keywords: University of California - Riverside, Oakland , Assistant Director, Customer Service, Executive , Oakland, California