Director of CX Strategy Operations

Company: VirtualVocations
Location: Oakland
Posted on: September 23, 2024

Job Description:

A company is looking for a Director of Strategy and Operations, Customer Experience.

Key Responsibilities:

Collaborate with leadership to develop and implement customer experience strategy aligned with business objectives
Define gold standards for CX KPI tracking and implement dashboard system for visibility
Identify process improvement opportunities and lead continuous improvement initiatives

Qualifications:

10+ years of experience in strategy, operations, or consulting, with 5 years in a senior leadership role in a SaaS company
Proven ability to lead teams, drive change, and deliver results
Deep understanding of customer needs and commitment to exceptional experiences
Demonstrated experience in managing complex projects and initiatives
Proficiency in customer experience management tools, CRM systems, and data analytics platforms

Keywords: VirtualVocations, Oakland , Director of CX Strategy Operations, Executive , Oakland, California

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