OaklandRecruiter
the smart solution for Oakland jobs

W Insider Manager - W Hotels (18001MWB)

Company: Marriott International
Location: Oakland
Posted on: July 14, 2018

Job Description:

Heres To Your Journey with W Hotels Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat. We share our guests passions, providing insider access to whats new and whats next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If youre ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels. The W San Francisco located at 181 3rd St, San Francisco, CA 94103 is currently hiring a W Insider Manager. Responsibilities include: Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Maintaining Guest Services and Front Desk Goals Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. Understands the impact of departments operations on the overall property financial goals and objectives and manages to achieve or exceed goals. Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and building mutual trust, respect, and cooperation among team members. Serving as a role model to demonstrate appropriate behaviors. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Responds to and handles guest problems and complaints. Sets a positive example for guest relations. Empowers employees to provide excellent customer service. Observes service behaviors of employees and provides feedback to individuals. Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction. Ensures employees understand customer service expectations and parameters. Interacts with guests to obtain feedback on product quality and service levels. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Managing Projects and Policies Implements the customer recognition/service program, communicating and ensuring the process. Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates. Supervises same day selling procedures to maximize room revenue and control property occupancy. Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Supporting Human Resource Activities Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns. Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources. Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. Participates in employee progressive discipline procedures. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Performs all duties at the Front Desk as necessary. Runs Front Desk shifts whenever necessary. Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results. To apply now, go to: https://jobs.marriott.com/marriott/jobs/18001MWB?%3Flang=en-us Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit www.marriott.com/careers to learn more about our workplace culture and career opportunities. Chat, engage and follow us on social media. https://www.facebook.com/marriottjobsandcareers http://www.twitter.com/marriottcareers http://www.linkedin.com/company/marriott-international http://www.instagram.com/marriottcareers @lifeatmarriott on Snapchat So, we ask, where will your journey take you? Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

Keywords: Marriott International, Oakland, W Insider Manager - W Hotels (18001MWB), Executive, Oakland, California

Click here to apply!

Didn't find what you're looking for? Search again!


I'm looking for
in category
within


Other Executive Jobs


Event Chef Manager
Description: We are looking to expand our team as we enter our busy season starting September We are already ahead of schedule filling our calendar and would like to take on more with your help WE ARE-Employer BZC (more...)
Company: Betty Zlatchin Catering
Location: San Francisco
Posted on: 07/19/2018

Restaurant Management
Description: The 1100 Group is currently seeking new managerial and operational talent to join our team. We are a locally owned and operated restaurant group and
Company: 1100 Group Restaurant Consulting
Location: Berkeley
Posted on: 07/19/2018

Manager - Infusion Nurse RN - Accredo
Description: POSITION SUMMARY The Nurse Manager is responsible for all nursing- related activities for patients referred to nursing for care. Provides clinical and operational oversight to ensure the delivery of excellent (more...)
Company: ACCREDO
Location: Sacramento
Posted on: 07/19/2018


Sales Manager
Description: Take Ownership of a Working Sales Manager Role Where You Can Build Sales Processes While Also Breaking into New ChannelsEnjoy a small company atmosphere in Berkeley, combined with the stability and resources (more...)
Company: Electro-Coatings
Location: Berkeley
Posted on: 07/19/2018

Web Developer Asset Manager
Description: A San Francisco based Quantitative Focused Investment firm is looking for an experienced JavaScript HTML Web Developer to join the firm's Systems Development team.Responsibilities: ul li Design, develop (more...)
Company: Analytic Recruiting Inc
Location: San Francisco
Posted on: 07/19/2018

Store Manager In Training
Description: Are you looking for a position to boost your career into Management and Business Development, including other avenues such as Marketing and Sales br br Due to our upcoming expansion plans, we are (more...)
Company: Momentum Advertising
Location: Sacramento
Posted on: 07/19/2018

Full Time Home Health RN Case Manager 10K Sign on Bonus HH Needed
Description: I believe that better care begins at home. Compassionate care, uncompromising service and clinical excellence - that's what our patients have come to expect from our clinicians. Kindred at Home, a division (more...)
Company: KINDRED AT HOME
Location: Daly City
Posted on: 07/19/2018

Manager Software Engineering - Access
Description: WeWork is the platform for creators, providing hundreds of thousands of members across the globe space, community, and services that enable them to do what they love and craft their life's work. Our mission (more...)
Company: WeWork
Location: San Francisco
Posted on: 07/19/2018

Civil Engineer Project Manager - PE Licensed
Description: Position: Civil Engineer Project Manager PE Licensed - Civil Land Development Industry Experienced Office Locations: Sacramento or Folsom, California office Term: Full Time Permanent Employment Compensation: (more...)
Company: TJG Civil Engineers and Land Planners
Location: Rancho Cordova
Posted on: 07/19/2018

Project Manager - Banking Domain - W2 Only
Description: This is a W2 position, No C2C Applicable only for local to San Francisco CA candidates Commercial Banking OR Small Business Banking domain experience is Mandatory 5 Years What you will be doing (more...)
Company: BayOne Solutions
Location: San Francisco
Posted on: 07/19/2018

Log In or Create An Account

Username:
Password:
 

Forgot password?


Find us on Facebook

Find us on LinkedIn

Get the latest California jobs by following @recnetCA on Twitter!

Oakland RSS job feeds