Director of Housekeeping
Company: Waterfront Hotel
Posted on: October 12, 2018
Job Overview This position shall strive to provide exceptional service to both internal and external guests at all times. S/he will be held accountable for the successful financial results and efficiency of the housekeeping operations to include maintenance of guest rooms, public space and heart-of-house areas. Additionally, s/he will provide leadership, guidance and support to the housekeeping team (to include, but not limited to, laundry and uniform teams) in the areas of guest service, training, scheduling and performance management for the overall successful day-to-day operations. This position is fully committed to ensuring that all procedures are performed to the department and company standards and serve as an ambassador for Destination Hotels. Essential Functions ---Demonstrate expertise and knowledge of all services/features, hours of operations, room types, daily house count and expected arrivals/departures, room availability status, scheduled in-house group activities to anticipate and respond to guest inquiries promptly and accurately ---Prepare and properly distribute room assignment sheets to scheduled staff and ensure assignments are completed at the end of each shift ---Demonstrate financial acumen and prepare forecasts, monitor daily reports and control the expenses per the department budget without sacrificing the quality of product and/or services ---Consistently perform inspections and maintain safety and cleanliness of guest rooms, public space and heart-of-house areas; effectively manage the maintenance program according to standards ---Instills a calm, organized approach when interacting in stressful situations; approach internal and external guest opportunities with a sense of heartfelt care and urgency; provide prompt follow-up to ensure 100% guest satisfaction ---Ensure that sufficient staffing is present to meet the daily business demands ---Maintain confidentiality of guest information and follow proper protocol to secure and protect pertinent data ---Foster and maintain strong, positive and supportive relationships with team members across all departments through effective communication and collaboration of exchanging ideas for best practices ---Take ownership to recruit, hire, train and successfully support and manage the talent of all new and existing team membersQualifications ---High school diploma or general education degree (GED or minimum of five years related experience and/or training; or equivalent combination of education and experience) ---College degree preferred ---Minimum of five years supervisory experience in a high volume setting preferred ---Previous hospitality experience in a Four Diamond quality organization preferred ---Previous experience with Windows, Office, and property management systems highly desirable ---Must be able to understand, speak, read, and write in the basic English language ---Ability to effectively communicate and provide directions in a clear, concise and professional manner in both verbal and written form ---Demonstrate ability to compute basic arithmetic ---Must be available to work, varied shifts and flexible schedulesProperty Introduction Celebrating the spirit of Jack London Square, Waterfront Hotel blends festive, nautical d--cor with the unique atmosphere of the Oakland waterfront. Guests can amble through the outdoor farmers' market, rent a kayak or charter a boat. Beyond the square, there are museums and kid-friendly activities galore, including the Oakland Zoo, Fairyland and miles of hiking trails. Company Introduction At Two Roads Hospitality, we celebrate curiosity and we applaud individuality. Our goal is to create remarkable experiences around the globe and our core values are the hallmark of everything we do. Throughout our portfolio our core values describe every guest, owner, team member and partner. Included in our portfolio are Alila Hotels and Resorts, Destination Hotels, Joie de Vivre Hotels, Thompson Hotels, and tommie hotels. Whether you are just starting your hospitality journey or you're an experienced traveler, we invite you to join the Two Roads Hospitality family.
Keywords: Waterfront Hotel, Oakland , Director of Housekeeping, Executive , Oakland, California
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