Assistant Manager -Operations Rooms (NE)(HtlOps) - San Francisco Marriott Union Square - (19001I04)
Company: Marriott International, Inc.
Posted on: July 14, 2019
Here's To Your Journey with Marriott Hotels Resorts Suites Marriott
International portfolio of brands includes both JW Marriott and
Marriott Hotels.Marriott Hotels, Marriott Internationals flagship
brand with more than 500 global locations, is advancing the art of
hosting so that our guests can travel brilliantly. As a host with
Marriott Hotels, you will help keep this promise by delivering
premium choices, sophisticated style, and well-crafted details.
With your skills and imagination, together we will innovate and
reinvent the future of travel. JW Marriott is part of Marriott
International''s luxury portfolio and consists of more than 80
beautiful properties in gateway cities and distinctive resort
locations around the world. JW believes our associates come first.
Because if youre happy, our guests will be happy. Its as simple as
that. Our hotels offer a work experience unlike any other, where
youll be part of a community and enjoy a true camaraderie with a
diverse group of co-workers. JW creates opportunities for training,
development, recognition and most importantly, a place where you
can really pursue your passions in a luxury environment. Treating
guests exceptionally starts with the way we take care of our
associates. Thats The JW Treatment. The San Francisco Marriott
Union Square, located at 480 Sutter St , San Francisco, California,
94108 is currently hiring a Assistant Manager -Operations Rooms
(NE)(HtlOps). Responsibilities include: Entry level management
position that focuses on supporting the day-to-day activities of
Rooms Operations of areas that include Housekeeping, Recreation.
Laundry, Staff, AYS and Concierge/Guest Services. Position assists
in working with employees to carry out guest arrival and departure
procedures and to maintain the propertys cleanliness standards.
Strives to ensure guest and employee satisfaction and achieve the
operating budget.CANDIDATE PROFILE Education and Experience High
school diploma or GED; 3 years experience in the guest services,
front desk, housekeeping, or related professional area.OR 2-year
degree from an accredited university in Hotel and Restaurant
Management, Hospitality, Business Administration, or related major;
1 year experience in the guest services, front desk, housekeeping,
or related professional area.CORE WORK ACTIVITIESSupporting the
Management of Rooms Operations Activities Opens and closes Front
Desk shifts / Housekeeping and ensuring completion of assigned
shift checklist and other duties. Runs and reviews critical
information contained in room operations reports. Understands the
functions of the Recreation. Laundry, Housekeeping, Bell Staff,
AYS, Front Desk and Concierge/Guest Services operations. Operates
all department equipment as necessary and reporting malfunctions.
Ensures employees have the proper supplies and uniforms.
Understands night audit procedures and being able to comprehend and
utilize reports as necessary. Understands and complies with loss
prevention policies and procedures. Communicates performance
expectations employees in accordance with job descriptions for each
position. Handles employee questions and concerns. Effectively
schedules employees to business demands and tracks employee time
and attendance.Contributing Information to Support Managing to
Budget Supervises same day selling procedures to maximize room
revenue and property occupancy. Verifies accuracy of room rates to
maximize revenue opportunities Uses budgets, operating statements
and payroll progress reports as needed to assist in the management
of the Room Operations. Participates in the management of
departmental controllable expenses to achieve or exceed budgeted
goals. Understands the impact of Room Operations on the overall
property financial goals and objectives.Providing for and Managing
the Guest Experience Assists in the investigation of employee and
guest accidents. Assists in the use of a guest information tracking
system to ensure that a successful repeat guest recognition program
is in use to recognize guest preferences and Sets a positive
example for guest relations. Interacts with guests to obtain
feedback on product quality and service levels; effectively
responding to and handles guest problems and complaints seeking
assistance from supervisor as necessary. Assists in the review of
comment cards and guest satisfaction results with employees. To
apply now, go to:
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others. Visit www.marriott.com/careers to
learn more about our workplace culture and career opportunities.
Chat, engage and follow us on social media.
http://www.instagram.com/marriottcareers @lifeatmarriott on
Snapchat So, we ask, where will your journey take you? - Marriott
International is an equal opportunity employer committed to hiring
a diverse workforce and sustaining an inclusive culture. Marriott
International does not discriminate on the basis of disability,
veteran status or any other basis protected under federal, state or
local laws.Marriott International considers for employment
qualified applicants with criminal histories consistent with
applicable federal, state and local law.
Keywords: Marriott International, Inc., Oakland , Assistant Manager -Operations Rooms (NE)(HtlOps) - San Francisco Marriott Union Square - (19001I04), Executive , Oakland, California
Didn't find what you're looking for? Search again!