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Housing Tenancy Program Manager

Company: Abode Services
Location: Oakland
Posted on: August 15, 2019

Job Description:

Abode Services is contracting with Alameda County Healthcare Services to administer Coordinated Entry and related services in South, East, and Mid Alameda Counties. These services will include street outreach, Housing Problem Solving services, Housing Navigations services, and Housing Tenancy Care Services. Services will be offered in the community and at Housing Resource Centers (HRC). Housing Tenancy Program Manager will provide leadership and supervise 6-12 Housing Tenancy Services Coordinators to provide tenancy sustaining services. In addition, Program Manager will work closely with regional health care partners linked with these clients to meet their ongoing health care needs.

How You Meet the Qualifications:




  • MA/MS degree in Psychology, Human Services, Social Work, Sociology or related field required.




    • Bilingual in Spanish or other language (Mandarin, Cantonese, Vietnamese, Hindi) preferred.

    • Lived experience with mental illness, homelessness, and/or co-occurring disorders or experiences as a family member of someone with lived experience preferred.

    • Must have at least 2 years of experience providing program coordination and staff supervision.

    • Must have the ability to build strong collaborative relationships with other non-profit, city, and county partners.

    • Knowledge and ability to implement the following evidence-based models; Psychosocial Rehabilitation, Harm Reduction, Housing First, and Motivational Interviewing.

    • Ability to build supportive and respectful working relationships with participants and sensitivity to and understanding of the special needs of the homeless.

    • Excellent verbal and written communication skills. Strong organizational and time management skills.

    • Understanding and practice of culturally sensitive components of direct service delivery through open dialogs and self-exploration with diverse group.

    • Ability to effectively intervene in crisis situations using de-escalation techniques.

    • Ability to work flexible hours, including some weekends and evenings.


      How You Make an Impact:




      • Provide leadership and supervision necessary to coordinate service team.

      • Coordinate trainings, schedules, caseloads, vacations, 24-hour rotation of emergency cell phone, etc. as part of administration of the program

      • Provide support to staff when dealing with client crisis, problem solve with managers on challenging participant situations, and provide develop on-going housing stability interventions with staff.

      • Build collaborative relationships with property management and on-site resident services staff. Advocate for participants housed as various sites as needed.

      • Supervise Housing Tenancy staff. Provide feedback, coaching training, and disciplinary action as needed.

      • Work with Housing Tenancy staff to ensure timely and accurate data entry is occurring.

      • Work with Data Specialist on reporting out to funders and stakeholders on Housing Tenancy activities.

      • Monitor Housing Tenancy contacts with participants to ensure maximization of funding and program deliverables are met.




        • Facilitate case conferencing and administrative meetings.

        • Assist in developing materials, assessment tools, job descriptions, and other program processes/documents/tools.




          • Perform other duties as assigned by Director of Health and Wellness.


            Notice: This description is to be used as a guide only. It does not constitute a contract, commitment or promise of any kind. Abode Services reserves the right to change, add, delete, upgrade or downgrade the position as dictated by business necessity at anytime with or without notice.

            Abode Services is an Equal Opportunity Employer/Drug Free Workplace

Keywords: Abode Services, Oakland , Housing Tenancy Program Manager, Executive , Oakland, California

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