Clinical Office Assistant - Front Desk Pediatrics
Company: La Clinica de la Raza
Location: Oakland
Posted on: April 8, 2021
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Job Description:
Who we are: La Cl--nica de La Raza is a community-based health
center committed to providing culturally appropriate, high-quality,
and accessible health care to the diverse communities of the San
Francisco Bay Area. We have spent over 40 years advocating for and
creating a health-home for the many that have been denied access to
care. As health care activists, we are dedicated to ensuring that
individuals who do not have healthcare coverage receive the same
quality healthcare as those who do. From our genesis as a community
health center in 1971, we understood that we cannot heal our
communities without also addressing the economic and social factors
that affect health. Many times, this requires that we go outside
and provide services in other settings that link individuals to our
health center for preventive and primary care. Over 90,000
individuals come to La Cl--nica because it is a welcoming place
that addresses the whole person, coordinating and connecting them
to a broad network of services to improve and maintain their health
and well-being. While we are still known for our activism and
spirit of social justice, we are also proud to have grown into a
sophisticated provider of primary health care services with 35
sites across Alameda, Contra Costa and Solano counties. Who you
are: We are looking for Clinical Office Assistants who are inspired
to deliver a great experience to our patients and who want to play
an important role in patient-centered care. Clinical Office
Assistants are the first face and point of contact with our
patients. You will be challenged to be an efficient task-master
while at the same time providing a human touch and an excellent
overall patient experience. Many people excel in one of these
areas, but it takes someone with a special combination of skills
and character to do both. To be successful, you need to enjoy
interacting with people from diverse backgrounds, to feel energized
by a fast-paced clinic environment, and remain cool under pressure
even when serving a person who is upset, disrespectful, or
impatient. You should have a successful history of being
responsible, reliable and capable of solving problems while being
friendly and helpful in seeking ways to support other care team
members. Major Areas of Responsibility include but are not limited
to: Customer Service * Greet visitors, ascertain purpose of visit,
and register patients in the appropriate electronic system.*
Determine source of payment by verifying program eligibility in
government or insurance plans.* Collect payment for services
rendered, operate cash register, and maintain an accurate till.*
Hear and resolve patient complaints or escalate appropriately.*
Participate in problem-solving to assure targets for revenue and
customer satisfaction are met.* Answer telephone inquiries and
provide information or route incoming telephone calls to the
appropriate person or department.* Schedule, confirm, and process
appointments. General Office Duties * Perform general office duties
such as sorting mail, filing and photocopying.* Receive and route
messages or documents, such as laboratory results, to appropriate
staff.* Retrieve and enter data into medical records system.*
Assist patients in completing forms.* Operate standard office
equipment including computer, calculator, fax and copy machines.*
Screen and monitor requests, completing or routing as assigned.*
Inventory stock, order, and verify receipt of medical, lab, or
office supplies or equipment.* Perform record keeping duties as
required. Commitment to Quality * Contribute to a welcoming
clinical space and healthy work environment through proactive
relationship building, direct communication, and practicing sound
judgment.* Communicate and work effectively with all members of the
care team to best serve patients.* Participate fully in huddles,
staff meetings, team building activities and assigned development
opportunities.* Adherence to La Cl--nicas ethical and professional
standards, including policies and procedures.* Complete required
trainings and policy acknowledgements in timeframes granted.*
Perform other related duties as required. Minimum Job Requirements
Knowledge * Knowledge of basic medical/dental terminology and
office procedures and processes* Effective approaches to customer
service delivery.* Modern medical office and computer systems and
applications, especially MS Word, Outlook.* Knowledge of Electronic
Health Records and Electronic Practice Management systems
preferred. Abilities * Demonstrated good judgment in identifying
effective solutions or approaches to customer service related
problems.* Ability to maintain strict confidentiality regarding
patient information* Clear and effective written and verbal
communication skills in English.* Ability to follow oral and
written instructions.* Bilingual in English and Spanish preferred
(or Specify Language).* Ability to perform arithmetic
calculations.* Minimum typing speed of 25-30 wpm.* Self-motivated
and able to work independently as well as collectively to complete
daily tasks.* Ability to perform detailed administrative work
methodically with speed and accuracy.* Demonstrate flexibility and
ability to accept changes gracefully.* Ability to work
professionally and collaboratively in team environment.* Ability to
communicate and work congenially with people from various ethnic,
socio-economic, and educational backgrounds and life experience.*
Ability to participate with other staff in Saturday and evening
rotation. Other Certifications and Experience * High school
diploma/equivalent.* 1-2 years of experience in a clinical or
similar professional office setting.* Meet all health clearances
required for healthcare settings. Medical Office Assistant
Certification preferred.
Keywords: La Clinica de la Raza, Oakland , Clinical Office Assistant - Front Desk Pediatrics, Healthcare , Oakland, California
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