Hospital Patient Advocate

Company: MedData
Location: Oakland
Posted on: January 10, 2022

Job Description:

Are you looking for a meaningful and rewarding career?Do you want to make a positive difference in the lives of others?We are looking for individuals that have excellent customer service skills, a knack for problem solving, a sense of urgency and excellent communication skills.MedData has an excellent career opportunity available as a HospitalPatient Advocateto work in a Hospital setting located in Oakland, CA. The schedule for this full timerole is Monday - Friday 8am -4:30pm.As the Hospital Patient Advocate you will also be traveling to cover other hospitals in the area and doing home visits. Driving is required.What does a Patient Advocate do? The purpose of a Patient Advocate is to connect uninsured and underinsured hospital patients to programs that will cover their medical expenses such as MediCal, Social Security, Disability, Workers Comp and other state and local county programs. Working as the liaison between the patient in need, the hospital facility and government agencies.POSITION OVERVIEW:The purpose of this position is to connect uninsured hospital patients to programs that will cover their medical expenses. Working as the liaison between the patient in need, the hospital facility and government agencies.ESSENTIAL DUTIES AND REQUIREMENTS:Screen uninsured hospital patients in an effort to determine if patient is a viable candidate for federal, state, and/or county medical or disability assistance.Complete the appropriate applications and following through until approvedDetailed, accurate and timely documentation in both MPower and the hospital systems on all cases workedProvide exceptional customer service skills at all timesParticipate in ongoing trainings in order to apply the content learned in dealings with patients and casesMaintain assigned work queue of patient accountsCollaborate with hospital staff, case managers, social workers, financial counselorsAnswer incoming telephone calls, make out-bound calls, and track (via MPower) all paperwork necessary to submit enrollment and renewal for prospective Medicaid patients.Maintain structured and timely contact with the applicant and responsible government agency, by phone whenever possible or as structured via the daily work queue.Assist the applicant with gathering any additional reports or records, meeting appointment dates and times and arrange transportation if warrantedRequest home visits as needed to acquire documentationAs per established protocols, inform the client in a timely manner of all approvals and denials of coverageParticipate in additional training requirements in an effort to stay abreast of the ever changing rules and regulations associated with the various governmental programsAll other duties as assignedQUALIFICATIONS AND RESPONSIBILITIES:High School Diploma or GED, some college coursework preferredPrior hospital experience preferredAdaptability when dealing with constantly changing processes, computer systems and government programsProfessional experience working with state and federal programsExemplary critical thinking skillsAbility to maneuver throughout the hospital and patients rooms for up to 8 hours per dayProficient experience utilizing Microsoft Office Suite with emphasis on Excel and OutlookEffectively communicate both orally and written, to a variety of individualsAbility to multitaskAbility to function in a fast paced environmentBENEFITS:MedData believes in making a positive impact not only within our industry but also with our employees the organizations greatest asset. We take pride in offering comprehensive benefits in a vast array of plans that contribute to the present and future well-being of our employees and their families.Just some of the benefits we offer:Medical,Dental &Vision Insurance HSA, FSA401KPaid Time Off:Up to 3 weeks first year PTO plus 7 paid HolidaysEmployee referral bonus programTeamwork:We believe in teamwork and having fun togetherCareer Growth:Gain great experience to promote to higher rolesPHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to stand and walk and must occasionally lift and/or move up to 25 pounds.The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.This job description is to serve as a guide but no way is it to be considered a comprehensive list of task, duties and responsibilities that will be required by the employee.To join our team of 2,000 employees and growing, please apply directly to this posting.MedData is an Equal Opportunity Employer

Keywords: MedData, Oakland , Hospital Patient Advocate, Healthcare , Oakland, California