Senior Director, Community Health Communications
Company: Kaiser Permanente
Location: Oakland
Posted on: June 20, 2022
Job Description:
Please Note: Open to having this hire based in any KP Region
(NCAL, SCAL, OR, WA, CO, GA, DC, MD)
Job Summary:
This senior director level position is primarily responsible for
directing and overseeing the development of strategic communication
plans and the implementation of communication efforts. This
position directs and oversees communications across multiple
business functions, directs complex projects or project components,
and oversees complex communication activities.
Essential Responsibilities:
- Models and drives continuous learning and maintains a highly
skilled and engaged workforce by aligning cross-functional resource
plans with business objectives; overseeing the recruitment,
selection, and development of talent; motivating and empowering
teams; building organizational capacity and grooming high
potentials for growth opportunities and advancement; staying
current with industry trends, benchmarks, and best practices;
providing guidance and leadership when difficult decisions need to
be made; and ensuring performance management guidelines and
expectations drive business needs.
- Oversees the operation of multiple units and departments by
identifying customer and operational needs; analyzing resources,
costs, and forecasts and incorporating them into business plans;
engaging strategic, cross-functional business units to champion and
drive support for business plans and priorities; translating
business strategy into actionable business requirements; obtaining
and distributing resources; setting standards and measuring
progress; anticipating and removing obstacles that impact
performance; addressing performance gaps and implementing
contingency plans accordingly; ensuring products and/or services
meet customer requirements and expectations while aligning with
organizational strategies; serving as a subject-matter expert and
trusted source to executive leadership; and providing influence and
consultation in the development of the larger organizational or
business strategy.
- Oversees complex communication activities by ensuring team
members provide support to internal and/or external stakeholders;
managing and maintaining vendor relationships; reviewing and
approving communication activities; defining and communicating the
KP brand to ensure positive reputation and recognition; ensuring
communications align with KP standards; and ensuring communication
activities and performance metrics are documented and
tracked.
- Directs and oversees the development of strategic communication
plans by directing consultation with key clients and stakeholders
to identify business objectives, key performance indicators, and
communication requirements; analyzing, reviewing, and synthesizing
data and information; ensuring input and resources are obtained to
fulfill communication plan objectives; ensuring plans are aligned
with the organizational strategy; directing project scope and
schedules; creating and managing budgets and resources; identifying
and leveraging appropriate audiences and channels; influencing key
stakeholders and leadership on strategic direction; and ensuring
strategic support on a variety of organizational
initiatives.
- Oversees the implementation of communication efforts by
consulting with stakeholders or vendors on change management and
implementation strategies; assessing effectiveness of
communications and making modifications as necessary; monitoring
key performance indicators and ongoing effectiveness of
communications; ensuring communication plans are implemented on
time, on budget, and within agreed upon specifications; and
resolving critical issues on a 24 hour/on-call basis as needed
during the implementation process.
- Directs and oversees communications across multiple business
functions by creating, reviewing, revising, and approving complex
content for KP communications programs and projects; overseeing the
production of communications materials; ensuring final
communications align with KP communication plans; and ensuring
content is consistent with the Kaiser Permanente brand and
editorial guidelines in terms of tone, manner, and
messaging.
- Directs complex projects or project components by identifying
and managing stakeholder contacts; assembling teams based on
project needs and team member strengths; developing, analyzing, and
managing project plans; negotiating and managing project schedules
and resource forecasts; and overseeing project financials and
deliverables.
Minimum Qualifications:
- Minimum four (4) years supervisory experience.
Minimum four (4) years experience managing operational or project
budgets.
Bachelors degree in Communications, Journalism, English,
Humanities, Business, Social Science, or related field and Minimum
twelve (12) years experience in communications, writing, marketing,
or a directly related field. Additional equivalent work experience
in a directly related field may be substituted for the degree
requirement.
N/A
Preferred Qualifications:
- Two (2) years in health care or another heavily regulated
industry (e.g., Banking).
- Three (3) years experience working in an organization with
union represented employees.
- Five (5) years professional experience in community management
and the development of social media content.
- Five (5) years professional experience in the development of
digital or multi-media content.
- Six (6) years project management experience.
- Six (6) years experience working in a matrixed
organization.
- Five (5) years experience in change leadership or
communications support.
- Masters degree in Communications, Journalism, English,
Humanities, Business, Social Science, or related field.
PrimaryLocation : California,Oakland,Ordway
HoursPerWeek : 40
Shift : Day
Workdays : Mon, Tue, Wed, Thu, Fri
WorkingHoursStart : 08:00 AM
WorkingHoursEnd : 04:00 PM
Job Schedule : Full-time
Job Type : Standard
Employee Status : Regular
Employee Group/Union Affiliation : NUE-PO-01-NUE-Non Union
Employee
Job Level : Director/Senior Director
Job Category : Communications & Public Affairs
Department : Po/Ho Corp - Strategy Communications - 0308
Travel : Yes, 5 % of the Time
Kaiser Permanente is an equal opportunity employer committed to a
diverse and inclusive workforce. Applicants will receive
consideration for employment without regard to race, color,
religion, sex (including pregnancy), age, sexual orientation,
national origin, marital status, parental status, ancestry,
disability, gender identity, veteran status, genetic information,
other distinguishing characteristics of diversity and inclusion, or
any other protected status.
Keywords: Kaiser Permanente, Oakland , Senior Director, Community Health Communications, Healthcare , Oakland, California
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