Host - Hostess

Company: Denny's
Location: Oakland
Posted on: May 13, 2022

Job Description:

Accountability Reporting to the General Manager and Restaurant Manager, the Host/Hostess greets and seats guests in a friendly and courteous manner, receives payment and assists other service personnel as needed to provide total guest satisfaction. Responds to and addresses guests concerns. Key Business Areas A "Key Business Area" is an area of performance in which the Host/Hostess must be successful to meet their accountabilities. Successful results in the Key Business Areas are supported by the following behaviors or actions:

• Greets guests immediately in a friendly manner upon arrival and acknowledges at departure
• Demonstrates a sense of urgency and meets service cycle timing standards
• Seats guests at clean, dry tables utilizing proper seating rotation
• Determines and provides for any special needs of guests
• Maintains guest waiting list and adheres to proper seating order procedures
• Describes promotions and suggestively sells while seating guests; takes initial beverage order
• Attends to any other guest needs during the entire dining experience as warranted
• Demonstrates safe cash handling procedures in accordance with policy and accurately completes cash, credit card, and discount transactions
• Uses proper telephone etiquette
• Enters and delivers "To Go" orders correctly
• Addresses complaints promptly in a courteous manner, and notifies the supervisor of any issues
• Assists service personnel in providing beverage orders and refills and clearing and setting tables
• Willingly assists other team members without being asked
• Maintains proper supply of clean menus
• Lifts and carries supplies and equipment up to 30 lbs.
• Demonstrates knowledge of station and floor breakdowns
• Possesses strong product and menu knowledge
• Maintains foyer area of restaurant to be clean, organized and inviting to guests
• Completes all required side-work, including deep cleaning assignments
• Adheres to Denny's Brand Standards and internal Seaside Dining Group's policies and procedures
• Provides courteous service and is cordial to all team members and guests Essential Functions
  • Must have ability to raise a tray weighing up to 25 lbs.
  • Must be able to bend, stoop, reach, wipe, lift, and grasp
  • Must have sufficient mobility to move and operate in work area
  • Must be able to stand and walk during entire shift
  • Must be able hear well in a loud environment to respond to employee and guest needs
  • Must possess basic math skills (add, subtract, multiply and divide)
  • Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling
  • Must be able to observe and differentiate between monetary denominations
  • Must be able to operate point of sale system
  • Must be able to work around potentially hazardous chemicals Position Qualifications
    • Must have ability to communicate effectively in English, both orally and in writing
    • Must be able to pass all required tests and training requirements for the position
    • Must be able to work in a team environment
    • Meets Denny's uniform and grooming standards and maintains them throughout the shift
    • Must be able to work flexible schedule, including holidays, nights and weekends
    • Must have excellent guest service skills
    • Must be dependable and able to learn basic tasks and follow instructions
    • Must place a value on diversity and shows respect for others Physical Requirements - Ability to stand and walk approximately 85%-95% of shift; ability to liftand carry 10-65 lbs; ability to move freely throughout the restaurant; ability to operate restaurantequipment and drive a motor vehicle. REASONABLE ACCOMMODATION:Seaside Dining Group, Inc. will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordinglyJB.0.00.LN

Keywords: Denny's, Oakland , Host - Hostess, Hospitality & Tourism , Oakland, California