Host - Hostess
Company: Denny's
Location: Oakland
Posted on: May 13, 2022
Job Description:
Accountability Reporting to the General Manager and Restaurant
Manager, the Host/Hostess greets and seats guests in a friendly and
courteous manner, receives payment and assists other service
personnel as needed to provide total guest satisfaction. Responds
to and addresses guests concerns. Key Business Areas A "Key
Business Area" is an area of performance in which the Host/Hostess
must be successful to meet their accountabilities. Successful
results in the Key Business Areas are supported by the following
behaviors or actions:
- Greets guests immediately in a friendly manner upon arrival and
acknowledges at departure
- Demonstrates a sense of urgency and meets service cycle timing
standards
- Seats guests at clean, dry tables utilizing proper seating
rotation
- Determines and provides for any special needs of guests
- Maintains guest waiting list and adheres to proper seating
order procedures
- Describes promotions and suggestively sells while seating
guests; takes initial beverage order
- Attends to any other guest needs during the entire dining
experience as warranted
- Demonstrates safe cash handling procedures in accordance with
policy and accurately completes cash, credit card, and discount
transactions
- Uses proper telephone etiquette
- Enters and delivers "To Go" orders correctly
- Addresses complaints promptly in a courteous manner, and
notifies the supervisor of any issues
- Assists service personnel in providing beverage orders and
refills and clearing and setting tables
- Willingly assists other team members without being asked
- Maintains proper supply of clean menus
- Lifts and carries supplies and equipment up to 30 lbs.
- Demonstrates knowledge of station and floor breakdowns
- Possesses strong product and menu knowledge
- Maintains foyer area of restaurant to be clean, organized and
inviting to guests
- Completes all required side-work, including deep cleaning
assignments
- Adheres to Denny's Brand Standards and internal Seaside Dining
Group's policies and procedures
- Provides courteous service and is cordial to all team members
and guests Essential Functions
- Must have ability to raise a tray weighing up to 25 lbs.
- Must be able to bend, stoop, reach, wipe, lift, and grasp
- Must have sufficient mobility to move and operate in work
area
- Must be able to stand and walk during entire shift
- Must be able hear well in a loud environment to respond to
employee and guest needs
- Must possess basic math skills (add, subtract, multiply and
divide)
- Must meet any state, county or municipal regulation pertaining
to health risk concerns about food handling
- Must be able to observe and differentiate between monetary
denominations
- Must be able to operate point of sale system
- Must be able to work around potentially hazardous chemicals
Position Qualifications
- Must have ability to communicate effectively in English, both
orally and in writing
- Must be able to pass all required tests and training
requirements for the position
- Must be able to work in a team environment
- Meets Denny's uniform and grooming standards and maintains them
throughout the shift
- Must be able to work flexible schedule, including holidays,
nights and weekends
- Must have excellent guest service skills
- Must be dependable and able to learn basic tasks and follow
instructions
- Must place a value on diversity and shows respect for others
Physical Requirements - Ability to stand and walk approximately
85%-95% of shift; ability to liftand carry 10-65 lbs; ability to
move freely throughout the restaurant; ability to operate
restaurantequipment and drive a motor vehicle. REASONABLE
ACCOMMODATION:Seaside Dining Group, Inc. will make reasonable
accommodations to allow a qualified individual with a disability to
enjoy equal employment opportunities and to perform the essential
functions of the job. This position description should be applied
accordinglyJB.0.00.LN
Keywords: Denny's, Oakland , Host - Hostess, Hospitality & Tourism , Oakland, California
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