Host - Hostess

Company: Denny's
Location: Oakland
Posted on: May 13, 2022

Job Description:

Accountability
Reporting to the General Manager and Restaurant Manager, the Host/Hostess greets and seats guests in a friendly and courteous manner, receives payment and assists other service personnel as needed to provide total guest satisfaction. Responds to and addresses guests concerns.
Key Business Areas
A "Key Business Area" is an area of performance in which the Host/Hostess must be successful to meet their accountabilities. Successful results in the Key Business Areas are supported by the following behaviors or actions:

• 
  
• Greets guests immediately in a friendly manner upon arrival and acknowledges at departure
  
• Demonstrates a sense of urgency and meets service cycle timing standards
  
• Seats guests at clean, dry tables utilizing proper seating rotation
  
• Determines and provides for any special needs of guests
  
• Maintains guest waiting list and adheres to proper seating order procedures
  
• Describes promotions and suggestively sells while seating guests; takes initial beverage order
  
• Attends to any other guest needs during the entire dining experience as warranted
  
• Demonstrates safe cash handling procedures in accordance with policy and accurately completes cash, credit card, and discount transactions
  
• Uses proper telephone etiquette
  
• Enters and delivers "To Go" orders correctly
  
• Addresses complaints promptly in a courteous manner, and notifies the supervisor of any issues
  
• Assists service personnel in providing beverage orders and refills and clearing and setting tables
  
• Willingly assists other team members without being asked
  
• Maintains proper supply of clean menus
  
• Lifts and carries supplies and equipment up to 30 lbs.
  
• Demonstrates knowledge of station and floor breakdowns
  
• Possesses strong product and menu knowledge
  
• Maintains foyer area of restaurant to be clean, organized and inviting to guests
  
• Completes all required side-work, including deep cleaning assignments
  
• Adheres to Denny's Brand Standards and internal Seaside Dining Group's policies and procedures
  
• Provides courteous service and is cordial to all team members and guests
  
  Essential Functions
  
  • 
    
  • Must have ability to raise a tray weighing up to 25 lbs.
    
  • Must be able to bend, stoop, reach, wipe, lift, and grasp
    
  • Must have sufficient mobility to move and operate in work area
    
  • Must be able to stand and walk during entire shift
    
  • Must be able hear well in a loud environment to respond to employee and guest needs
    
  • Must possess basic math skills (add, subtract, multiply and divide)
    
  • Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling
    
  • Must be able to observe and differentiate between monetary denominations
    
  • Must be able to operate point of sale system
    
  • Must be able to work around potentially hazardous chemicals
    
    Position Qualifications
    
    • 
      
    • Must have ability to communicate effectively in English, both orally and in writing
      
    • Must be able to pass all required tests and training requirements for the position
      
    • Must be able to work in a team environment
      
    • Meets Denny's uniform and grooming standards and maintains them throughout the shift
      
    • Must be able to work flexible schedule, including holidays, nights and weekends
      
    • Must have excellent guest service skills
      
    • Must be dependable and able to learn basic tasks and follow instructions
      
    • Must place a value on diversity and shows respect for others
      
      Physical Requirements - Ability to stand and walk approximately 85%-95% of shift; ability to liftand carry 10-65 lbs; ability to move freely throughout the restaurant; ability to operate restaurantequipment and drive a motor vehicle.
      REASONABLE ACCOMMODATION:Seaside Dining Group, Inc. will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordinglyJB.0.00.LN

Keywords: Denny's, Oakland , Host - Hostess, Hospitality & Tourism , Oakland, California