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Host - Hostess

Company: Denny's
Location: Oakland
Posted on: May 13, 2022

Job Description:

Accountability
Reporting to the General Manager and Restaurant Manager, the Host/Hostess greets and seats guests in a friendly and courteous manner, receives payment and assists other service personnel as needed to provide total guest satisfaction. Responds to and addresses guests concerns.
Key Business Areas
A "Key Business Area" is an area of performance in which the Host/Hostess must be successful to meet their accountabilities. Successful results in the Key Business Areas are supported by the following behaviors or actions:


  • Greets guests immediately in a friendly manner upon arrival and acknowledges at departure
  • Demonstrates a sense of urgency and meets service cycle timing standards
  • Seats guests at clean, dry tables utilizing proper seating rotation
  • Determines and provides for any special needs of guests
  • Maintains guest waiting list and adheres to proper seating order procedures
  • Describes promotions and suggestively sells while seating guests; takes initial beverage order
  • Attends to any other guest needs during the entire dining experience as warranted
  • Demonstrates safe cash handling procedures in accordance with policy and accurately completes cash, credit card, and discount transactions
  • Uses proper telephone etiquette
  • Enters and delivers "To Go" orders correctly
  • Addresses complaints promptly in a courteous manner, and notifies the supervisor of any issues
  • Assists service personnel in providing beverage orders and refills and clearing and setting tables
  • Willingly assists other team members without being asked
  • Maintains proper supply of clean menus
  • Lifts and carries supplies and equipment up to 30 lbs.
  • Demonstrates knowledge of station and floor breakdowns
  • Possesses strong product and menu knowledge
  • Maintains foyer area of restaurant to be clean, organized and inviting to guests
  • Completes all required side-work, including deep cleaning assignments
  • Adheres to Denny's Brand Standards and internal Seaside Dining Group's policies and procedures
  • Provides courteous service and is cordial to all team members and guests

    Essential Functions

    • Must have ability to raise a tray weighing up to 25 lbs.
    • Must be able to bend, stoop, reach, wipe, lift, and grasp
    • Must have sufficient mobility to move and operate in work area
    • Must be able to stand and walk during entire shift
    • Must be able hear well in a loud environment to respond to employee and guest needs
    • Must possess basic math skills (add, subtract, multiply and divide)
    • Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling
    • Must be able to observe and differentiate between monetary denominations
    • Must be able to operate point of sale system
    • Must be able to work around potentially hazardous chemicals

      Position Qualifications

      • Must have ability to communicate effectively in English, both orally and in writing
      • Must be able to pass all required tests and training requirements for the position
      • Must be able to work in a team environment
      • Meets Denny's uniform and grooming standards and maintains them throughout the shift
      • Must be able to work flexible schedule, including holidays, nights and weekends
      • Must have excellent guest service skills
      • Must be dependable and able to learn basic tasks and follow instructions
      • Must place a value on diversity and shows respect for others

        Physical Requirements - Ability to stand and walk approximately 85%-95% of shift; ability to liftand carry 10-65 lbs; ability to move freely throughout the restaurant; ability to operate restaurantequipment and drive a motor vehicle.
        REASONABLE ACCOMMODATION:Seaside Dining Group, Inc. will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordinglyJB.0.00.LN

Keywords: Denny's, Oakland , Host - Hostess, Hospitality & Tourism , Oakland, California

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