Host - Hostess
Company: Denny's
Location: Oakland
Posted on: May 17, 2022
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Job Description:
Accountability Reporting to the General Manager and Restaurant
Manager, the Host/Hostess greets and seats guests in a friendly and
courteous manner, receives payment and assists other service
personnel as needed to provide total guest satisfaction. Responds
to and addresses guests concerns. Key Business Areas A ---Key
Business Area--- is an area of performance in which the
Host/Hostess must be successful to meet their accountabilities.
Successful results in the Key Business Areas are supported by the
following behaviors or actions: Greets guests immediately in a
friendly manner upon arrival and acknowledges at departure
Demonstrates a sense of urgency and meets service cycle timing
standards Seats guests at clean, dry tables utilizing proper
seating rotation Determines and provides for any special needs of
guests Maintains guest waiting list and adheres to proper seating
order procedures Describes promotions and suggestively sells while
seating guests; takes initial beverage order Attends to any other
guest needs during the entire dining experience as warranted
Demonstrates safe cash handling procedures in accordance with
policy and accurately completes cash, credit card, and discount
transactions Uses proper telephone etiquette Enters and delivers
---To Go--- orders correctly Addresses complaints promptly in a
courteous manner, and notifies the supervisor of any issues Assists
service personnel in providing beverage orders and refills and
clearing and setting tables Willingly assists other team members
without being asked Maintains proper supply of clean menus Lifts
and carries supplies and equipment up to 30 lbs. Demonstrates
knowledge of station and floor breakdowns Possesses strong product
and menu knowledge Maintains foyer area of restaurant to be clean,
organized and inviting to guests Completes all required side-work,
including deep cleaning assignments Adheres to Denny---s Brand
Standards and internal Seaside Dining Group---s policies and
procedures Provides courteous service and is cordial to all team
members and guests Essential Functions Must have ability to raise a
tray weighing up to 25 lbs. Must be able to bend, stoop, reach,
wipe, lift, and grasp Must have sufficient mobility to move and
operate in work area Must be able to stand and walk during entire
shift Must be able hear well in a loud environment to respond to
employee and guest needs Must possess basic math skills (add,
subtract, multiply and divide) Must meet any state, county or
municipal regulation pertaining to health risk concerns about food
handling Must be able to observe and differentiate between monetary
denominations Must be able to operate point of sale system Must be
able to work around potentially hazardous chemicals Position
Qualifications Must have ability to communicate effectively in
English, both orally and in writing Must be able to pass all
required tests and training requirements for the position Must be
able to work in a team environment Meets Denny---s uniform and
grooming standards and maintains them throughout the shift Must be
able to work flexible schedule, including holidays, nights and
weekends Must have excellent guest service skills Must be
dependable and able to learn basic tasks and follow instructions
Must place a value on diversity and shows respect for others
Physical Requirements --- Ability to stand and walk approximately
85%-95% of shift; ability to lift and carry 10-65 lbs; ability to
move freely throughout the restaurant; ability to operate
restaurant equipment and drive a motor vehicle. REASONABLE
ACCOMMODATION: Seaside Dining Group, Inc. will make reasonable
accommodations to allow a qualified individual with a disability to
enjoy equal employment opportunities and to perform the essential
functions of the job. This position description should be applied
accordingly JB.0.00.LN
Keywords: Denny's, Oakland , Host - Hostess, Hospitality & Tourism , Oakland, California
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