Food and Beverage Operations Manager
Company: Marriott International
Location: Oakland
Posted on: June 26, 2022
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Job Description:
Posting Date May 26, 2022
Job Number 22086871
Job Category Food and Beverage & Culinary
Location Oakland Marriott City Center, 1001 Broadway, Oakland,
California, United States
Brand Marriott Hotels Resorts
Schedule Full-Time
Relocation? N
Position Type Management
Located Remotely? N
Marriott International portfolio of brands includes both JW
Marriott and Marriott Hotels.
Marriott Hotels, Marriott Internationals flagship brand with more
than 500 global locations, is advancing the art of hosting so that
our guests can travel brilliantly. As a host with Marriott Hotels,
you will help keep this promise by delivering premium choices,
sophisticated style, and well-crafted details. With your skills and
imagination, together we will innovate and reinvent the future of
travel.
JW Marriott is part of Marriott International's luxury portfolio
and consists of more than 80 beautiful properties in gateway cities
and distinctive resort locations around the world. JW believes our
associates come first. Because if youre happy, our guests will be
happy. Its as simple as that. Our hotels offer a work experience
unlike any other, where youll be part of a community and enjoy a
true camaraderie with a diverse group of co-workers. JW creates
opportunities for training, development, recognition and most
importantly, a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the
way we take care of our associates. Thats The JW Treatment.
JOB SUMMARY Supervises daily Food and Beverage (F&B) shift
operation and monitors compliance with all F&B policies,
standards, and procedures. Manages day-to-day operations verifying
that the quality, standards and meeting the expectations of the
customers on a daily basis. Maintains the operating budget, and
verifies that standards and legal obligations are followed.
Develops specific goals and plans to prioritize, organize, and
accomplish work.. CANDIDATE PROFILE Education and Experience High
school diploma or GED; 4 years experience in the food and beverage,
culinary, or related professional area. OR 2-year degree from an
accredited university in Food Service Management, Hotel and
Restaurant Management, Hospitality, Business Administration, or
related major; 2 years experience in the food and beverage,
culinary, or related professional area. CORE WORK ACTIVITIES
Managing Day-to-Day Operations Assists in the ordering of Food and
Beverage (F&B) supplies, cleaning supplies and uniforms.
Supervises daily F&B shift operation and monitors compliance
with all F&B policies, standards and procedures. Supports and
supervises an effective monthly self inspection program. Operates
all department equipment as necessary and reports malfunction.
Supervises staffing levels to verify that guest service,
operational needs, and financial objective are met. Encourages and
builds mutual trust, respect, and cooperation among team members.
Understands employee positions well enough to perform duties in
employees' absence. Develops specific goals and plans to
prioritize, organize, and accomplish work. Monitors and maintains
the productivity level of employees. Verifies that all team
members/supervisors understand the brand specific philosophy.
Maintains the operating budget, and verifies that standards and
legal obligations are followed. Assists supervisors in
understanding team members ever changing needs and expectations,
and how to exceed them. Celebrates and fosters decisions that
result in successes as well as failures. Communicates areas that
need attention to staff and follows up to verify understanding.
Coordinates cleaning program in all F&B areas (e.g., General
clean), identifying trends and making recommendation for
improvements. Establishes and maintains open, collaborative
relationships with employees. Creates and nurtures a property
environment that emphasizes motivation, empowerment, teamwork and
passion for providing service. Follows property specific second
effort and recovery plan. Stays readily available/ approachable for
all team members. Demonstrates knowledge of the brand specific
service culture. Providing Exceptional Customer Service Provides
services that are above and beyond for customer satisfaction and
retention. Improves service by communicating and assisting
individuals to understand guest needs, providing guidance,
feedback, and individual coaching when needed. Serves as a role
model to demonstrate appropriate behaviors. Manages day-to-day
operations, monitors quality, and standards and meets the
expectations of the customers on a daily basis. Takes proactive
approaches when dealing with guest concerns. Sets a positive
example for guest relations. Stays readily available/ approachable
for all guests. Reviews comment cards and guest satisfaction result
with employees. Responds in a timely manner to customer service
department request. Additional Responsibilities Provides
information to supervisors and co-workers by telephone, in written
form, e-mail, or in person. Provides guidance and direction to
subordinates, including setting performance standards and
monitoring performance. Analyzes information and evaluates results
to choose the best solution and solve problems. Performs hourly job
function if necessary. Extends professionalism and courtesy to team
members at all times. Comprehends budgets, operating statements and
payroll progress report. Performs other duties, as assigned, to
meet business needs. - Marriott International is an equal
opportunity employer. -We believe in hiring a diverse workforce and
sustaining an inclusive, people-first culture. -We are committed to
non-discrimination on -any -protected -basis, such as disability
and veteran status, or any other basis covered under applicable
law.
Food and Beverage & CulinaryRequired
Keywords: Marriott International, Oakland , Food and Beverage Operations Manager, Hospitality & Tourism , Oakland, California
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