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Customer Service Representative

Company: Peerless Coffee & Tea
Location: Oakland
Posted on: November 21, 2022

Job Description:

Job Description: Customer Service Representative Classification: Non-Exempt Regular Full Time Peerless Coffee & Tea is a third generation, family owned and operated business. We are a craft coffee roaster and specialty tea purveyor located in the Jack London Square area of Oakland within a short walking distance of BART. We are celebrating our 98th year as a retail roaster!This position is primarily responsible for answering heavy phone calls (about 30-40 a day), processing orders accurately and timely, working with other departments as needed, and following through and completing all requests. Duties & Responsibilities: Order processing, fulfillment and problem resolution answer incoming calls by the third ring make outbound calls to key accounts key customers' orders into Salespad create sample invoices for Sales, Service, Finance and other departments as necessary work with freight carriers to track shipments, etc. execute problem sheets and credits in a timely manner while coordinating resolution to the customer's satisfaction (problem sheets, return log etc.) provide back up when a CSR is absent other duties, as requested Skills & Qualifications: Must have at least 2 years customer service experience of direct contact with customers in a call center environment, enjoys interacting with different levels in an organization, and creative in finding solutions to problems. Experience in the food and beverage industry is highly desirable. Must be proficient in communicating with customers, processing orders, and problem resolution. Must have good follow-through and communication skills. There will be daily interactions with all levels of company personnel, especially with upper management and the owners. Must be PC-literate. Experience in computerized ordering a plus. Must have HS diploma or GED.The Full Time work schedule is Monday through Friday from 8:00 am to 5:00 pm with a one-hour lunch.To apply, reply to this posting and attach or paste your resume in the body of your email. Due to the volume of applicants, only those qualified will be contacted. Employment is dependent on passing a drug test and background check. Employees must be eligible to work in the US. Peerless does not sponsor work visas. Peerless is an equal opportunity employer.Job Type: Full-timePay: $17.00 - $19.00 per hourBenefits: 401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Paid time off Vision insuranceSchedule: Day shiftExperience: Customer Service: 2 years (Preferred)Language: English (Preferred)Work Location: One location

Keywords: Peerless Coffee & Tea, Oakland , Customer Service Representative, Hospitality & Tourism , Oakland, California

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