Customer Service Specialist

Company: WayUp
Location: Oakland
Posted on: May 15, 2023

Job Description:

Do you love interacting with others, making connections, and helping people? Then you're an excellent fit for the customer service representative position at our company! You'll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you'll love, we highly encourage you to apply. Responsibilities: Reply to incoming calls from customers including products and service questions, general information, and complaints Communicate frequent customer suggestions to the team to troubleshoot Make sure each customer's complaint is addressed with care and precision to achieve full customer satisfaction Create records of customer interactions and follow up to ensure all questions have been answered Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed Qualifications: Excellent active listening, interpersonal, and communication skills Strong knowledge of customer interface and interaction High school diploma, G.E.D. or equivalent Compensation: $50,000 - $55,000 DOE
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Keywords: WayUp, Oakland , Customer Service Specialist, Hospitality & Tourism , Oakland, California