Customer Service Team Lead

Company: VirtualVocations
Location: Oakland
Posted on: September 22, 2024

Job Description:

A company is looking for a CS Team Lead to assist internal team members and support operations while managing customer interactions.

Key Responsibilities

Maintain expert knowledge of CS team processes, policies, and tools
Conduct quality assurance of team members and provide feedback
Assist in training and onboarding new team members

Required Qualifications

Strong organizational skills
Ability to multitask effectively
Good interpersonal skills for team dynamics
Must be result-oriented
Good temperament for handling disputes and emergencies

Keywords: VirtualVocations, Oakland , Customer Service Team Lead, Hospitality & Tourism , Oakland, California

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