Mgr-Banquets - Westin St. Francis San Francisco On Union Square (19000MF3)
Company: Marriott International, Inc.
Posted on: April 17, 2019
Heres To Your Journey with Westin At Westin, we are committed to
empowering the well-being of our guests by providing a refreshing
environment, thoughtful amenities, and revitalizing programming to
help ensure that they leave feeling better than when they arrived.
We recognize that travel can be disruptive to our guests
well-being, and were energized to assist as partners in helping
them maintain control and soaring above it all while on the road.
Everything we do is designed to help guests be at their best, and
they appreciate our supportive attitude, anticipatory service and
extensive knowledge on how to best assist them throughout their
stay. We are looking for dynamic people who are excited to join the
team and ready to jump into any situation to give a helping hand.
If youre someone who has is positive, adaptable and intuitive, and
has a genuine interest in the well-being of others around you, we
invite you to discover how at Westin, together we can rise The
Westin St. Francis San Francisco On Union Square located at 335
Powell St, San Francisco, CA 94102 is currently hiring a
Mgr-Banquets. Responsibilities include: Directs and motivates team
while personally assisting in providing high quality service based
on requirements and standards. Monitors and controls financial and
administrative responsibilities including asset protection.
Provides clear and concise communications to everyone having
ownership in the success of the event. Identifies training
opportunities and plans a strategy to accomplish goals. CANDIDATE
PROFILE Education and Experience High school diploma or GED; 2
years experience in the event management, food and beverage, or
related professional area. CORE WORK ACTIVITIES Managing Banquet
Operations Projects supply needs for the department, (e.g., china,
glass, silver, buffet presentations, props). Applies knowledge of
all laws, as they relate to an event. Understands the impact of
Banquet operations on the overall success of an event and manages
activities to maximize customer satisfaction. Adheres to and
reinforces all standards, policies, and procedures. Maintains
established sanitation levels. Manages departmental inventories and
maintains equipment. Uses banquet beverage records to control
liquor costs and manage the banquet beverage perpetual inventory.
Schedules banquet service staff to forecast and service standards,
while maximizing profits. Assists team in developing lasting
relationships with groups to retain business and increase growth.
Participating in and Leading Banquet Teams Sets goals and delegates
tasks to improve departmental performance. Conducts monthly
department meetings with the Banquet team. Applies and continually
broadens knowledge of food and wine pairings and cutting edge
cuisine with emphasis on current event trends. Acts as a liaison to
the kitchen staff. Leads shifts and actively participates in the
servicing of events. Ensuring and Providing Exceptional Customer
Service Sets a positive example for guest relations. Interacts with
guests to obtain feedback on product quality and service levels.
Responds to and handles guest problems and complaints. Empowers
employees to provide excellent customer service. Ensures employees
understand expectations and parameters. Strives to improve service
performance. Emphasizes guest satisfaction during all departmental
meetings and focuses on continuous improvement. Reviews comment
cards and guest satisfaction results with employees. Conducting
Human Resources Activities Communicates and executes departmental
and property emergency procedures and ensures staff are trained in
safety procedures. Observes service behaviors of employees and
provides feedback to individuals. Monitors progress and leads
discussion with staff each period. Participates in the development
and implementation of corrective action plans. Reviews quarterly
Meeting Planner Survey results and participates in the development
and implementation of corrective action to address service
challenges; focuses on continuous improvement of guest
satisfaction. Attends and participates in all pertinent meetings.
To apply now, go to:
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others. Visit www.marriott.com/careers to
learn more about our workplace culture and career opportunities.
Chat, engage and follow us on social media.
http://www.instagram.com/marriottcareers @lifeatmarriott on
Snapchat So, we ask, where will your journey take you? Marriott
International is an equal opportunity employer committed to hiring
a diverse workforce and sustaining an inclusive culture. Marriott
International does not discriminate on the basis of disability,
veteran status or any other basis protected under federal, state or
local laws.Marriott International considers for employment
qualified applicants with criminal histories consistent with
applicable federal, state and local law.
Keywords: Marriott International, Inc., Oakland , Mgr-Banquets - Westin St. Francis San Francisco On Union Square (19000MF3), Hospitality & Tourism , Oakland, California
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